Cycles UK Reviews 2,578

everything was simple and quick to order from, only issue i had was i had £50 left on my evoucher but didnt use it right away and then whwn i tried to make another order it said the voucher was alread... See more

The people here where great, once I got attention. Understaffed I guess as they where very busy but also very helpful once served.

I used the Chelmsford branch. Needed a mobility scooter wheel replaced as had a puncture. I can honestly say what a great job was done. The guys went over and above. It sounds very easy replace a t... See more

Maidstone CyclesUk are a brilliant team. Nathan was very helpful and patient helping us to 'get up to speed' on all the options to help us decide on our next bikes. Would highly recommend Nathan, Rus... See more

I ordered my Specialized Diverge Elite through Cycles UK as it was listed at a competitive price. The bike was delivered free of charge and in good time. However the front disc was rubbing. I rang “Ma... See more

I purchased a cycle direct from the manufacturer, but Cycles UK, Watford were my nearest nominated warranty repair centre. Mike liaised with the manufacturer over a prolonged period of time as we wait... See more

The team at Cycles UK in Watford has been exceptional. I brought in my Cannondale bike for a silver service with some add-ons, and the work was completed promptly and to a high standard. Their after... See more

Have recently purchased 2 Whyte eletric bikes from Cycles UK in Canterbury one for me and one for the wife. The advice before purchase and after sales was amazing, cant recommend this shop too much a... See more

Fast delivery, an excellent helmet and very comfortable. It also came top on overall safety in recent comparative testing. Very pleased with my purchase and would buy again. Full marks!

I can highly recommend the Canterbury branch for their commitment to service. Following a long saga of issues with Bosch, Adam and John helped resolve the problem with my Whyte e-160. I have been deal... See more

I had a bit of drama with the new carbon frame MTB Remedy 9.8 model 2022 I received from Cycles UK. I only went out on casual trails in the North Yorkshire Moors twice and discovered that the lef... See more

I ordered a pair of cycling shoes for my wife but unfortunately they were too narrow and too long. But delivery 🚚 and the return process was very efficient and easy. Our refund was back in our accou... See more

Delivered a great bike on time, with a very minor damaged part, replacement posted next day - great customer service. Many Thanks to Sarah, web dispatcher.

Website was easy to order from at competitive prices for the mtb parts I wanted. Kept updated on the delivery status which arrived on time and arrived in good condition.

Great product at a great price. Excellent service and very speedy delivery, including response to my pre-purchase questions when Cycles UK provided the info I needed to make the decision to buy.

Outstanding Service I ordered a Trek Domain with the need for a different stem. The team at Cycle UK were incredibly helpful and supportive. I am massively impressed with the customer service

Incredible service across the board. I ordered a bike late in the week and selected Saturday delivery, expecting it to be the following week given the short notice. But they got the bike to me the n... See more

Lovely bike, quick delivery, just a shame I've got to pay for someone to re do my gears as it's not setup right and I can't use it until that's done.

Exceptional service and advice. Had to get a chain and cassette fixed on a Trek 2 Cargo bike and Tom and his team managed to turn it around within 24 hours. Thank you so much

Kept well informed as order was being processed....bike arrived in 'bomb-proof' packaging already assembled. Very pleased with bike.

When I called cycles uk, my call was answered promptly and in very helpful manner. Then after ordering bike on line, the bike was built up, packaged and delivered to my doorstep in 24hours. Amazing se... See more

Genuine OEM parts that cost a few pence more than the cheap copies. Delivered to my local Cycles UK store for free and the collection process was nice and simple.

Cycles UK Canterbury... Great perseverance and expertise setting up my Trek rims for tubeless... Massively appreciated and game changer for me.

Very good overall. Bike well packed, delivery on time. Good updates from customer services (Sarah). Would purchase again 👍🏻

The items were fine, just what I wanted, but the description was ambiguous and when I phoned for clarification the staff could not tell me more than what was on the website.

The whole process was simple and trouble free. From ordering to delivery everything just happened without a hitch. The bike was well packed and everything thing that was supposed to be in the pack was... See more

I recently had the pleasure of visiting Cycles UK Canterbury in search of my first road bike, and I cannot praise Adam and his team highly enough for their exceptional service and expertise.... See more

Cycles UK went above and beyond to get a bike to us on time. It was for a gift, and they made it easy and painless to get the right bike in the right size, colour, spec etc delivered in time. Would hi... See more

Great price for Bontrager tyres with free delivery in super quick time, will definitely order again

Great customer service. They really moved heaven and earth to get some new parts and kit to me before a big race. The aftercare was great too.

The whole experience was excellent. Delivered quickly and item was as described. Thank you.

Great fast and efficient service and fabulous value cycle helmets. It was. So good I ordered an extra one for my son.

All good - item well priced and packed, delivered quickly with very good communication

Superb service from start to finish from the guys at the Leigh on Sea Branch. Simply ordered online and my bike was delivered to my local store a few days later. The staff were great, the se... See more

My first contact with Cycles UK, I did wonder about some of the reviews, but made an order online at a busy time (Christmas) and during Tier restrictions, so I fully expected some delays. I needed to... See more

Thank you Cycles UK. This was my first plunge into buying a full suspension MTB. I ordered online and collected my new bike from the Watford branch. The staff couldn't have been more helpful. I was ab... See more

Great service I ordered online to my local store. Received a call the next day to let me know it was ready for collection. Once in store it was checked over and checked it was right for my heig... See more

Cycles UK were the only place I could find one of the items I needed in stock online - Ive never used them before but their prices we're very good. I was a bit concerned that my items hadn't been disp... See more

I have never had so much amazing customer service . I had ordered online but was in town so wanted to see if I could pick up the item in store, the lovely gentleman rang head office and said he couldn... See more

Had my son's bike (Christmas present) delayed several times by another retailer, which I then cancelled. After a lot of looking online I found another (possibly the last one in the country?), they ha... See more

This is my first bike purchase online and it has been a smooth one. My bike has been immaculately package and setup... Took about a week to get it. The only aspect that need a little a bit of im... See more

We visited the Norwich shop to try one of the bikes on special offer. The assistant was very helpful and as we wanted the bike delivered they suggested we ordered through the website. The website w... See more

We got good advice in shop on children's bikes (Greenwich branch, I think Marko) and got referred to the online shop as the right size of children's bike was not on stock in the shop. We chose home de... See more

I purchased a cat eye volt 50 at a great price. It came without the correct attachment. Cycle UK responded promptly and sent out the part within the week. I couldn't fault the company on there comm... See more

Recently looking for a new road bike for my wife and we'd seen a few models we liked at local cycling shops. Decided to have a quick search online to ensure we were getting the best deals. Glad I visi... See more

I bought my new bike online, but the person who dealt with my initial online inquiry was able to direct me to their Greenwich store where I was able to view the bike before I bought it while I was... See more

A great service. The team at Cycles UK went beyond the normal levels of customer care to help me out of a difficult situation. I cannot recommend highly enough. Many many thanks. Bernard

I visited the shop in Maidstone, Kent for help with the Cycle2Work scheme. The staff member who helped me - Adam - was exceptional at his job. Extremely knowledgeable, explained everything and a... See more

Fantastic service from Cycles UK. Order arrived earlier than expected. Item was safely packaged and received in perfect order. Very happy.