Trekie

Ordered at a busy time but paid extra for 2 day delivery - waste of time, didn’t arrive before Christmas, sent two enquiries about the order/delivery with no reply at all. We’re still without the shirts. Would happily leave negative stars if I could, it’s a really cynical way to run a business. We’ve all got used to super efficient on line retailing, enquiries, returns - this feels like something from the dark ages. I’m still getting marketing emails encouraging more orders, better discounts, fresh stock. The World Cup and Christmas were bound to be busy, so get more people in to help out. Order again? I don’t think so….

The cutting bits looked good, they didn’t fit my multi tool, although the advert online suggested they would fit the brand of the tool, they didn’t. Returns seem easy enough, having to pay the cost due to a vague spec only gets a 3 star rating from me.

Easy enough to drop off the parcel, but there was already a parcel in the locker, seemed a little unsecure….
The tracking app doesn’t update often, 3 days ago at this point, so I’ve no idea if there’s a hold up.

My first contact with Cycles UK, I did wonder about some of the reviews, but made an order online at a busy time (Christmas) and during Tier restrictions, so I fully expected some delays. I needed to query the order by phone and it was dealt with exceptionally well by Peter S. followed up by a confirmation email. The delivery arrived earlier than expected. I can’t fault the response or service and on my one experience I’d recommend them to anyone as being a well organised operation. Top marks from me.

Excellent range of products at very competitive prices with fast delivery.