I spoke with Sharon who was on the ball and straight talking through the whole process. My claim took a little longer than I would like but that was down to supplier issues. I'm really pleased, she ch... See more
Company replied
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Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... See more
Verified
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... See more
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... See more
Company replied
Company details
Information provided by various external sources
Providing insurance for the UK's cyclists for over 20 years
Contact info
United Kingdom
- www.cycleguard.co.uk
4.4
Excellent
665 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
My experience of liaising with you after a SECOND theft of an e-bike.
Personable, prompt and understanding.
March 1, 2024
Unprompted review
No way to update my direct debit details
So apparently there is no way for me to update the bank account the direct debit is taking the money from. So in a few days I guess the direct debit will just fail, and then I'll get to hear from them. Not sure how to call them either, and there is no 24/7 chat I can see.
This could have taken 1 minute with another insurance, but here we are.
April 26, 2024
Unprompted review
Horrible experiance now when my…
Horrible experiance now when my contract came to end i wanted cancel their phone goes to voicemail for a week , they dont reply to email qnd i can not log into their website and it glitches also would not send me a link to email to log in so no way of canceling i got a email thanks for renewing contract with us , no i didnot wanted to renew it !!!...so watch out ....they will make it hard for you to cancel it even now they wont reply
March 24, 2024
Unprompted review
Absolutely there for you when you need them
Fast friendly service, when my bike suffered some damage the claim was processed very quickly and I can't recommend them highly enough.
February 20, 2024
Unprompted review
Very quick and professional
Very quick and professional. Dealt with my insurance claim with understanding and had a good attitude during the process.
December 20, 2023
Unprompted review
Verified
Very easy to arrange and sort cover for…
Very easy to arrange and sort cover for the whole family! Thanks
December 6, 2023
Verified
good service
December 1, 2023
Verified
Verified
Very helpful staff.
December 6, 2023
Verified
Customer service at its best 👌
The customer service agent was excellent. Informative, knowledgeable, customer service at its best!! This is an excellent product, with no hidden catches.
November 17, 2023
Friendly and efficient actions in…
Friendly and efficient actions in regards to my claim!
September 27, 2023
Unprompted review
Verified
You obviouWell donesly did well as I barely…
You obviously did well as I barely noticed
October 12, 2023
I have been with Cycleguard for years…
I have been with Cycleguard for years and can honestly say they have always been great. Quick and professional, exactly what you want when dealing with a broken or damaged bike.
October 26, 2023
Unprompted review
Verified
Verified
Communication is clear and is easy to…
Communication is clear and is easy to understand.
October 13, 2023
What dealing with an insurance company should be like
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick to deal with my claim, followed up via emails and calls and the matter was settled in short time. Hat tip to Adam!
October 16, 2023
Unprompted review
Verified
Information provided concise and…
Information provided concise and straight forward.
September 21, 2023
Verified
Quick and easy along with the good price
September 13, 2023
Verified
Easy online purchase for short notice trip
Easy to purchase online for a trip starting the day after and cover was started for that trip.
September 18, 2023
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