cycleGuard Reviews 665

The policy was easy to understand and covers me for all eventualities. Nice and simple to sign up and I felt the price reflected the wide range of cover on offer. I would certainly recommend to my friends.

Amazed how effortless and constructive the claim process is/was. I had recently had a new brand new Ribble cycle vandalised/damaged and my expectations were not high however CycleGuard will extremely helpful and understanding

Easy to deal with and helpful and informative

I recently had to make a claim on my cycle insurance policy after an accident which resulted in significant, irreparable damage to my bike. I raised the claim through the online form on a Sunday afternoon and received a call from Jamie the following morning who took me through the claims process. The process was very straightforward and it was made clear to me what the potential course of action and outcome may be. This was followed up straight away with an email confirming what I needed to provide to support the claim. Once I had provided the documentation my claim was dealt with and closed the following morning.

I had naturally been quite stressed about the situation, particularly as my bike was very new and having my claim dealt with in a hassle free and speedy manner was really appreciated. Especially whilst recovering from my own injuries following the crash.

Additionally it was very easy to make contact and discuss my claim and felt the claim advisor took personal accountability for dealing with my claim.

I am impressed with the quick contact and manner of my claim from the start having never put an insurance claim in before I was impressed and grateful how Jamie explained the procedure to me

It was fairly straightforward and made easier with the help of Jamie. I did think it was all a bit long winded and time consuming however

Randomly choose cycle guard needed insurance seems ok hope my bike isn’t stolen but peace of mind if it is

Easy renewal. No issues so far.
Never had to make a claim so far

Making a claim was a straightforward process. Some exacting details had to be provided, quite understandably, but nothing unreasonable. Resolution was rapid and satisfactory too

It’s easy to renew. Other than that I haven’t deal with them. It’s one of them it’s there if I need it

Easy to follow purchase of cycle insurance policy

It's a fantastic company. I would definitely be them.

The quality of the service I received was outstanding. I can't remember having had as good service in any sphere for anything. It was efficient, polite and straightforward.

I needed to update my change of address, very easy to do, didn’t need to speak to anyone, I had confirmation of the change, I was able to get on with the rest of my day,

Customer service second to none

Quick and easy process to sign up for coverage. Really convenient.

all very good - 100 % customer satisfaction