Easy online setup and account…
Easy online setup and account management. Good returns achieved in challenging times.
May 15, 2024
AC
Andrew Cross
United Kingdom
Reviews
Review of Moneyfarm
Review of World of Books
Old paperback found
Got hold of a difficult to get secondhand book easily quickly and cheaply all delivered for free. Great.
January 22, 2024
Review of Condor Cycles
Super prompt service
Super prompt service, item well packaged and delivered quickly as promised.
September 11, 2023
Review of cycleGuard
Easy online purchase for short notice trip
Easy to purchase online for a trip starting the day after and cover was started for that trip.
September 18, 2023
Review of Next
Review of Evri
Great service as usual.
July 28, 2022
Review of Zopa
Concerned investor
It is as if the world has ended when Facebook etc goes down for 7 hours. No one seems to have noticed that Zopa investors have not been able to view or make changes to their accounts for 168 hours. I will be voting with my feet asap.
October 5, 2021
Unprompted review
Reply from Zopa
Hi Andrew Cross,
We’re really sorry about the disruption to our services which impacted our customers recently. Our teams have worked continuously to get everything back online for you, and we’re pleased to say all our services are now fully restored.
The disruption was a result of unexpected system interruptions following resilience testing. We run resilience exercises regularly in the background without any customer impact. However, on this occasion we encountered an issue with the stability of the system.
We’d like to confirm that there was NO cyber attack and it’s important to note that all data was safe and secure throughout the process.
As a precaution, we chose to disable a lot of our services to do this; and have been careful and methodical in getting everything back online.
Again, we’d like to apologise for any inconvenience this has caused you. We know this type of service disruption isn’t acceptable and we recognise that we have failed in the standards we set for ourselves. Now that services are restored, we’ll be running a full root cause analysis of the events so we can apply the learnings to improve our future operations. We’ll share the outcomes of this analysis with you in due course.
Review of Aviva