Abels Moving Services Reviews 628

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the positive attitude and determination of the staff to resolve any issues. Consumers appreciate the team's expertise, efficiency, and professionalism, which made their moving experience stress-free. People also value the clear communication and support provided by the administrative staff throughout the entire process. The company's delivery service and the teams involved receive high marks for their friendliness, helpfulness, and patience. Reviewers specifically mention the care taken in packing and handling belongings, with many noting that items arrived safely and in good condition. Consumers also appreciate the company's flexibility and willingness to accommodate changing plans, as well as their attention to detail in protecting homes and belongings during the move.

Based on these reviews

Rated 5 out of 5 stars
Verified

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied

Rated 5 out of 5 stars
Verified

I used Abel’s recently for a high- net worth client move. Their quote was on par with other firms. They had been highly recommended for higher end moves and seemed very experienced at handling and sto... See more

Company replied

Rated 5 out of 5 stars
Verified

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

Great service. From the initial survey, through arranging the move, to the moving day itself, everything felt well organised and under control. The packers were amazing, they took really good care of... See more

Company replied

Rated 5 out of 5 stars
Verified

Both sides of the move went great, in the UK and in France. The preparations have been smooth, everything was well explained and easy. The movers themselves have been great, they have lots of experi... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round. The planning team were very helpful and communicative. The team on the day were highly professional and cheerful, and gave great attention to detail to make sure all our p... See more

Company replied

Rated 5 out of 5 stars
Verified

I cannot recommend Abels more highly. From the moment I hired them, they made what could have been a difficult and stressful time so much easier. Beyond helpful and informative every step of the w... See more

Company replied

Rated 5 out of 5 stars
Verified

Every interaction I've had with Abels has been great. Not only was Richard very kind and helpful when I first reached out more than two years ago, and he came to assess my items, but my internationa... See more

Company replied

Rated 5 out of 5 stars

Abel’s are a fantastic company and we highly recommend. From the first email to unloading the last box it was a brilliant experience and the team led by Dan went over and above to help in a polite an... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole process was excellent from start to finish. I felt that the team were there to support me, especially when finalising dates became very stressful. The move itself was beautifully handled by... See more

Company replied

Rated 5 out of 5 stars
Verified

The team we had throughout our move (which was managed across a number of days given complexity on our side) were truly excellent. Friendly despite many stairs, a lot of furniture and some typical Lo... See more

Company replied

Rated 5 out of 5 stars

Abels have moved us several times and are holding some of our household items in storage currently. They have been fantastic and extremely helpful. Nothing is too much trouble. They take care when rem... See more

Company replied

Rated 5 out of 5 stars
Verified

Abels were outstanding during our recent house move. Everyone we dealt with was friendly and professional, communications were excellent. They were particularly flexible when our plans changed at shor... See more

Rated 4 out of 5 stars
Verified

Abel’s provided a great service from beginning to end. We had a glitch over delivery times but the team doing the packing loading and delivery bent over backwards to make it work for us. They really... See more

Company replied

Rated 5 out of 5 stars
Redirected

Par Excellence! Second time engaging Abels for a move for a client and as always without fault. Moving is busy, stressful and requires trust and organisation. They turn up on time, utterly professio... See more

Company replied

Rated 5 out of 5 stars
Verified

I used Abels for two large moves of household belongings from the UK to Hawaii, USA. Abels proved up to the task, from orchestrating the packing and shipping to guidance with the necessary red tape (... See more

Company replied

Rated 5 out of 5 stars
Verified

I decided to go with Abels for my UK-Belgium move due to their great reviews on here, and I wasn't disappointed. Particular things to note: - the good communication and follow-up of the admi... See more

Company replied

Rated 5 out of 5 stars
Verified

Moving after 25 years and downsizing was certainly an upheaval. Abels rose to the challenge and got me through it as painlessly as possible. The same team took me from packing to delivery in my new h... See more

Company replied

Rated 4 out of 5 stars
Verified

The staff were professional and friendly. They kept me informed at each stage of the process. They gave me ample warning of any action that needed to be taken and the delivery date of my goods. And, r... See more

Company replied

Rated 5 out of 5 stars
Verified

The return of the entire contents of our flat was handled in one day by the most incredible team. They continually went out of their way to be helpful, whilst being very efficient in bringing up box... See more

Company replied

Rated 5 out of 5 stars
Verified

I want to send everyone a big thank you for getting all my books, shelves and furniture to Vietnam in one piece. Well, many many pieces (items) but nothing broken, all in good order. Thanks to the p... See more

Company replied

Rated 5 out of 5 stars
Verified

We moved from Singapore to the UK 2 years ago 50% of our furniture has been in storage with Abel’s the other 50% was delivered to our home On the 10th February 2025 all items finally were deliv... See more

Company replied

Rated 5 out of 5 stars
Verified

We used abels as they were the only company that followed up after getting a quote to move from the UK to AUS. even with the pandemic they had great customer service and the guys who packed our flat w... See more

Company replied

Rated 5 out of 5 stars
Verified

First class service and support from beginning to end. The moving team was very professional and they packed all furniture with care and everything arrived unscathed and on time. Special thanks to Jay... See more

Company replied

Rated 5 out of 5 stars

Brilliant link to Big C charity which made giving furniture to charity very simple. Polite hard working staff, lorry clean and tidy, nothing too difficult (had an olive tree in a huge pot!) Brilliant... See more

Company replied

Rated 5 out of 5 stars
Verified

We used Abels to pack and move us from London to Wivenhoe in Essex. Moving is always an anxious time but Nicola, their relocation coordinator was brilliant. She kept us fully informed about everything... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, not one breakage from a 3 lorry load move and the team were hard workers. Special mention to Molly for her assistance on call throughout the move.

Company replied

Rated 5 out of 5 stars
Verified

The Abels team were wonderful from the office team and their communication before and after delivery and the actual delivery team on the two days they were at our home. The delivery team were fri... See more

Company replied

Rated 5 out of 5 stars
Verified

Superb customer service from both the Paul, Jade and the admin team in the office to the two teams who packed up and delivered all our household goods to our new home in France. Nothing was too much t... See more

Company replied

Rated 5 out of 5 stars

Abels moved my 87 year old mother when she downsized. They were all lovely people, friendly and helpful from first to last, incredibly flexible over moving dates which we kept changing owing to the un... See more

Company replied

Rated 5 out of 5 stars
Verified

Stress Free Removal. From my first contact with Karan, to the survey carried out by Kav and to Tony & Andy, the crew that carried out our removal, we knew we were in very capable hands. After living... See more

Company replied

Rated 5 out of 5 stars
Verified

The team arrived on time, maybe even slightly early. Team was clear about the process and brought noticeable energy to the unloading. Receiving my goods after some time in storage, I was reminded of h... See more

Company replied

Rated 5 out of 5 stars
Verified

Emma from Abel’s was on point the whole time and kept me informed. The guys who packed and unpacked my stuff in the UK and Ireland were so pleasant to deal with and careful of my belongings, they real... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent from start to finish. Abel’s team helped our move go smoothly on the day and nothing was too much trouble. We would highly recommend this company. Very professional and polite sta... See more

Company replied

Rated 5 out of 5 stars

Fantastic service - highly recommended We recently used Abels, again, for a move and they continue to be the best in the business. Prompt, courteous, professional, hardworking, careful and a pleasure... See more

Company replied

Rated 4 out of 5 stars
Verified

Our move, in several stages, was excellent. Both Abel’s and Bishops Move teams were very well organised and professional, and Abel’s accommodated various challenges efficiently and courteously. Deser... See more

Company replied

Rated 5 out of 5 stars
Verified

We can only say everything was as perfect as possible. The communication was outstanding - every question answered clearly and immediately. Quality of packing in Italy and unloading in the UK both... See more

Company replied

Rated 5 out of 5 stars
Verified

Jayne & Phil were very helpful. Linked with our overseas freight forwarder to ensure we got the goods to the Caribbean in a timely fashion

Company replied

Rated 5 out of 5 stars
Verified

Very professional & courteous crews on both sides of our move. The home office was very communicative & provided excellent support as we had to make a few changes. Well done.

Rated 5 out of 5 stars
Verified

This is the third time we have used Abels and we have been very pleased each time. We are very impressed with the positive attitude of everyone concerned when problems occur. We felt that all the Abel... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you Abels for shipping my grandfather clock from the Channel Islands to London so beautifully. It was so lovely to deal with you from beginning to end and the expertise of the team that delivere... See more

Company replied

Rated 5 out of 5 stars
Verified

Reassuringly competent and efficient. Abel’s care and attention to detail was outstanding. These guys really know their stuff and take pride in their work.

Company replied

Rated 5 out of 5 stars

Experience made easy from start to storage. The guys were respectful and were reassuring. Hoping the next part of the journey, from storage to next home will be just as good.

Company replied

Rated 3 out of 5 stars
Invited

Generally fine, but often I did not feel that the stuff is helpful and ready to explain what is going on and why. They work with international removal on the daily basis, but for me it is essentially... See more

Company replied

Rated 3 out of 5 stars
Invited

We used Ablels to move from france to UK. The team were very friendly but unfortunately they dropped one of my husbands workshop machines after ignoring specific instructions on how to move it causing... See more

Company replied

Rated 3 out of 5 stars
Invited

I have used Abels before and believe I gave a 5 star review. On this occasion though I felt our move was fitted in between other jobs, despite being booked well in advance. Staff were called away over... See more

Company replied

Rated 3 out of 5 stars
Invited

Very good foreman. Nice crew. Disappointing packing - items which were pairs separated from their twin, lampshades not linked to lamps, contents of boxes poorly identified and contents from differen... See more

Company replied

Rated 4 out of 5 stars

A well-scoped preparation for a complex move, though some “reinforcements” had to be called in for packing, due to the amount of possessions for the move. This was done without fuss. There were... See more

Company replied

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Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

At Abels, we offer full home removals and storage services in the UK, including the Scottish islands, the Isle of Man and the Channel Islands. Our UK removals services are tailored to suit your needs, wherever you decide to move.

Our 70 years of experience and our full list of credentials place us as a trusted removals company in the UK. Our team of dedicated removals experts ensure that your belongings are moved with utmost care and precision so that your move can be as stress-free as possible. Learn more about our selection of services for moves within the UK.

Our full range of services includes:

  • Packing and unpacking services - We will pack your belongings, using only the best quality materials.
  • Collections of valuable items - Our teams are fully trained in all kinds of moves. We will safely move your paintings, wine and fine art.
  • Personal assistant services - We have expert assistants that will help with your move.
  • Move management - We will manage your entire move in the UK, from start to finish.
  • Handyman services - We can organise an electrician, a plumber, someone to put up some shelves, and even an IT specialist to install your PC.

Our removals services include:

  • Home moving services - Moving from residence-to-residence
  • Office moving services - Moving or relocating offices
  • Commercial moving services - Other commercial moving services including business relocation, document and other storage, FF&E and retail services

All our removals services are tailored to meet your specific removals needs, wherever you decide to move to in the UK. This includes your own Customer Services Manager, detailed move planning, and the same highly qualified and security-cleared crew throughout your move.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent communications and keeping…

Excellent communications and keeping things straightforward.
Questions answered immediately and always with a positive approach.
Any problem solved very quickly

October 15, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Dear Andrew,
Thank you for your review and kind words which I have fed back to the team involved in your move. They will all be appreciative. Wishing you all the best for the future and hope to be of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

A great service door to door.

From booking through to delivery the service was excellent. I needed to have Abels pack for me and this was fine with extreme care. I would highly recommend the company.

September 18, 2025
Unprompted review
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Reply from Abels Moving Services

Dear Mrs Burr,
Thank you for your lovely comments which I will share with the full team who took care of your move shortly. We hope you settle into your new home quickly and look forward to being of service in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars
Verified
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Snowman,

Thank you for your kind comments which will be fed back to the team shortly.

We hope you settle in your new home quickly and look forward to being of service in the future.

Kind regards
Neil Pertoldi

Rated 5 out of 5 stars
Verified

Satisfied customerThe team who moved us were all top…

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the customer experience throughout and towards the end, when we were struggling to finish the unpacking, they gave us extra time. Abel’s may not have been the cheapest option but they were worth every penny.

October 2, 2025
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Reply from Abels Moving Services

Thank you for leaving such a lovely review. We're so pleased to hear the teams professionalism and attention to your needs helped make your move a positive experience.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

The best removal service

I used Abel’s recently for a high- net worth client move. Their quote was on par with other firms. They had been highly recommended for higher end moves and seemed very experienced at handling and storing fine art. We were not disappointed. Nicola in the office took care of organising the move and was a reassuring voice during what was a large move going to multiple destinations. The removals team, led by Russell, were careful to protect surfaces and interiors , packed and unpacked carefully and made the move as stress free as possible. Abel’s were very understanding when we had to postpone dates and we used their storage services too. I would recommended Abel’s removal services and plan to use them again for a similar project.

September 25, 2025
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Reply from Abels Moving Services

Thank you for such a wonderful review. It’s great to hear that our teams knowledge and support made a difference along the way. We know they will be pleased to hear how happy you were with their efforts, and we look forward to assisting you again in the future.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

5 stars move

Great service. From the initial survey, through arranging the move, to the moving day itself, everything felt well organised and under control. The packers were amazing, they took really good care of our furniture, art and everything else. Highly recommended.

September 2, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your review & recommendation.

We’re so glad our teams professionalism and care shone through.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

Jayne & Phil were very helpful

Jayne & Phil were very helpful. Linked with our overseas freight forwarder to ensure we got the goods to the Caribbean in a timely fashion

September 10, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for your review.

We're pleased to hear you found our team helpful and that you are pleased with how well everything was coordinated with the freight forwarder.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

Social Media Director

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy.

The move itself was seamless, the guys arrived on time, were polite and did an efficient job on packing our items, with care. They say moving is one of the most stressful things you can do, and Abels took that stress away.

We would not hesitate to use Abels again.

August 18, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for taking the time to leave a review.

We’re so pleased our teams care and communication stood out and helped take away the stress of the move. We will pass on your lovely words to the whole team involved.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

Great removal services

Every interaction I've had with Abels has been great. Not only was Richard very kind and helpful when I first reached out more than two years ago, and he came to assess my items, but my international move coordinator Emma has been absolutely wonderful throughout. She's been knowledgeable, kind and exceptionally patient with me when I, during different stages of this process, have been worried out of my mind. She's a true gem.
The move itself went smoothly and all my items have arrived, as far as I'm aware (!) - I haven't been able to unpack all my book boxes yet, but all the boxes were ticked of the packing lists so I'm sure they are all here.
Thank you to you all!

September 4, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your wonderful feedback. We're so pleased to hear that everything went smoothly and that our team were helpful and supportive throughout your move. We will be sure to pass on your lovely comments to the whole team involved, especially Richard and Emma.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

Everything went great

Both sides of the move went great, in the UK and in France.
The preparations have been smooth, everything was well explained and easy. The movers themselves have been great, they have lots of experience and were happy to answer our questions.
Great communication during the whole process. We felt reassured and confident that our furniture was being handled properly.

August 20, 2025
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Reply from Abels Moving Services

Thank you for your review. It’s wonderful to know our staffs care and effort helped put you at ease every step of the way. We wish you all the happiness in your new home.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

Exemplary Service made my move across the world so much easier

I cannot recommend Abels more highly. From the moment I hired them, they made what could have been a difficult and stressful time so much easier.
Beyond helpful and informative every step of the way.
Wonderful, professional, Abels made a move from London to Kuala Lumpur feel simple.
Extraordinary staff on every level, and the company they handed me over to in Asia were just as excellent.
Thank you, Abels!

August 27, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your glowing review and recommendation.

We're pleased to hear you found our team so helpful and professional throughout the process. We know they will appreciate hearing that their hard work made such a positive difference.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Fantastic service

Fantastic service, not one breakage from a 3 lorry load move and the team were hard workers. Special mention to Molly for her assistance on call throughout the move.

September 1, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Hi, Thank you for your review it is appreciated.

We are so pleased you are happy with our service and we will pass on your wonderful comments to Molly and the rest of the team.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Excellent service

Excellent service all round. The planning team were very helpful and communicative. The team on the day were highly professional and cheerful, and gave great attention to detail to make sure all our possessions were brilliantly cared for. This included painstaking wrapping of pictures, glassware and other delicate items, as well as great care taken to protect the house floors, walls, etc. Everything took place exactly as planned, with boxes delivered in advance and expertise on hand (e.g. a handyman to collapse and re-assemble bulky items). Abels are highly recommended.

August 26, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you for taking the time to leave such a wonderful review. We're delighted to hear you found our team helpful, professional and attentive throughout, and that you were pleased with our service.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

First Class Firm

First Class Firm. Excellent service and staff professional, polite and patient. Would highly recomend.

August 8, 2025
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Reply from Abels Moving Services

Thank you for your review. We're so pleased to hear you had such a great experience with our team. Your recommendation is appreciated.

Kind regards,

Neil Pertoldi

Rated 2 out of 5 stars

I would strongly caution anyone…

I would strongly caution anyone considering Abels. I have been chasing compensation for damaged items for almost a year with no response. This is completely unacceptable and not what you would expect from a so-called premium service.

The agent assigned to my move, refused to adjust my invoice despite the load being drastically reduced. I removed a two-piece furniture set, a large armchair, and other items, yet the van was visibly half empty when loaded. Her justification was that I had already made two changes previously — but as a neurodivergent and vulnerable customer, I should have been offered flexibility and reasonable adjustments, especially when Abels’ quotation was nearly £1,000 higher than competitors who are also members of the British Association of Removers.

To make matters worse, at my new property the fridge was left unstable because the crew did not adjust the feet. Adjusting a fridge is a two-person job, which means I now have to pay for two tradespeople to travel in from larger towns (as I live in a small town with limited local services) — adding significantly to the cost due to labour, petrol, and travel charges. On top of this, the fridge is currently a safety hazard: whenever I open the door, the entire appliance shifts as if it might topple.

This experience has left me with extra costs, safety concerns, and unresolved damage claims. I would not recommend Abels.

November 25, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

We’re very sorry to hear about the issues you’ve experienced. Please be assured we will be looking further into this, and a member of our team will be in touch with you directly to discuss this with you.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

More than removals

The whole process was excellent from start to finish. I felt that the team were there to support me, especially when finalising dates became very stressful. The move itself was beautifully handled by the move team, who were careful, efficient, considerate, accommodating and friendly. The move was a genuine breeze due to the hard work put in by the team. Their thoughtful approach took much of the stress out of the move for me .

July 28, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Hi, thank you for your lovely review we really do appreciate it.

We are so pleased that you were happy with the move and our whole team, we will ensure to pass on your kind words to them. We wish you well in your new home.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Redirected

Par Excellence

Par Excellence! Second time engaging Abels for a move for a client and as always without fault. Moving is busy, stressful and requires trust and organisation. They turn up on time, utterly professional, polite, calm and get on with a job in a seamless fashion which leads you to feel that your are immediately in safe hands.
Russell, Dan and team perfect combination of skill, knowledge, understanding the client and seamless service.
I will always use their services for all my clients and I highly recommend!

August 1, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your continued trust and kind words. We're delighted to have been able to assist you again and to hear that our team's professionalism and efficiency made the process smooth and stress-free. We look forward to supporting you with future moves.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars
Verified

A solid team, in all roles

From planning, remote estimation and scheduling through to removals, storage and delivery, one unified team gave us excellent, professional service. Many thanks to all for making our life so much easier.

August 5, 2025
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your kind words. We're delighted to hear that our team provided a smooth and professional experience from start to finish. It was a pleasure to assist with your move, and we're so pleased we could help make things easier for you. Wishing you all the best in your new home.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Abel’s are a fantastic company and we…

Abel’s are a fantastic company and we highly recommend. From the first email to unloading the last box it was a brilliant experience and the team led by Dan went over and above to help in a polite and professional way. A huge thank you to Marie and Jade as well who helped make it all possible with all the paperwork involved in moving abroad. An absolute pleasure to work with Abel’s

July 30, 2025
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience with our team. It was a pleasure to assist you, and we'll be sure to pass your feedback on to everyone involved.

Kind regards,

Neil Pertoldi

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