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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high level of service provided, highlighting the helpfulness and professionalism of the staff. Consumers found the rental process to be smooth and efficient, from pick-up to drop-off, with clear communication and well-organized procedures. People also appreciated the condition of the cars, often describing them as new, clean, and well-maintained. Many reviewers specifically mentioned the ease of communication with the company, noting quick responses and proactive assistance. The price point was also a positive aspect for many, with reviewers considering it fair and competitive. While some had mixed experiences regarding the booking process and location convenience, the overall sentiment remains highly positive, with many expressing their intention to use the service again.

Based on these reviews

Rated 5 out of 5 stars
Verified

Nice little rental car company, family run. The location of their small office is ideal, located few minutes walk from the train station, I could leave my family at the opposite coffee shop while... See more

Rated 5 out of 5 stars
Verified

Got the exact car we ordered - VW Tiguan which was very important for us (one of few cars that suits for 4 large suitcases in its baggage) for 4 big people. All the paperwork went smoothly through wh... See more

Rated 5 out of 5 stars

Vivarent were pleasant and efficient,they car was clean and the pick up service was fine one you discovered you had to message them and not phone!

Rated 5 out of 5 stars

I initially booked a small automatic car from Vivarent through discover.com. Vivarent car pickup site was a short drive away from Rome Fumicino Airport. However, this was well communicated earlier and... See more

Rated 5 out of 5 stars

Smooth Rental Experience with Viva Rent Rented a car from Viva Rent, picked up in Sorrento and dropped off at Napoli Airport. Everything went smoothly—clear communication and easy process. The... See more

Rated 5 out of 5 stars

Really great experience with Vivarent. Quick and easy online booking made 2 days prior, very well priced car hire, friendly, accommodating and helpful staff in Cassino. The car was well maintained, s... See more

Rated 5 out of 5 stars
Verified

The representative who was there when I rented my car was extremely helpful. We loved our Peugeot 2008. Because of his helpful personality I will absolutely use vivarent in January when I return to It... See more

Rated 5 out of 5 stars

I just came in to rent a car for a few days, while visiting friends in San Germano. I had no reservations. It was the beginning of the Ferro Augusto holiday, so things were about to get crazy. I was a... See more

Rated 5 out of 5 stars

Fast and easy, no hassle. Sorrento office didn’t take all pictures of exterior sratches so when returning in Naples they tried to charge for it. Good thing I had taken pictures and a video at picku... See more

Rated 5 out of 5 stars

Francesco from Vivarent Brindisi is really nice and made our rental experience absolutely smooth and enjoyable. You get picked up and dropped off on request when you call the number provided. Check in... See more

Rated 4 out of 5 stars

The staff is super helpful, especially Fadi and it was easy to get the car and return the car. Even though I didn’t have any accidents or new damages, I would definitely feel better if all the damages... See more

Rated 5 out of 5 stars

Guesepe was super helpful and accommodating. Requested car was available and rental process was hassle free. Drop off was also very easy, was able to drop off the car back to the shop after midnight,... See more

Rated 5 out of 5 stars
Verified

The agency was efficient, accommodated my late arrival due to flight delay, and Giorgia was very helpful. We also used their shuttle.

Rated 5 out of 5 stars

Check in and check out process was very easy. Their communication by text message before hand to make sure I knew exactly what to do and where to go to catch the shuttle were a breeze. Usually I ren... See more

Rated 5 out of 5 stars
Verified

We had a great experience with Vivarent.it! The booking process was smooth and communication was clear and professional. The car was in excellent condition, clean, and ready on time. The staff were fr... See more

Rated 5 out of 5 stars
Verified

I rented a car with Vivarent and, beyond the service itself, what really stood out to me was how helpful the staff were. I needed some information both before and during the rental, and every time s... See more

Rated 5 out of 5 stars

Best car rental firm I've used. Car was a little cosmetically knocked when we picked it up (Naples driving!!!) which made us so much more relaxed vs the immaculate cars you pick up knowing any spec of... See more

Rated 5 out of 5 stars
Verified

Super fast pick up, responsive via email, best prices on the market and great car as booked. Only downside is that the online booking was not confirmed initially and needed to actually call to sort it... See more

Rated 4 out of 5 stars
Verified

As far as the rental company was concerned, everything went smoothly but... do you really need to drive in Sorrento. The experience was hair-raising. Scooters don't obey any road rules. We ended up gi... See more

Rated 5 out of 5 stars

Everything was just amazing. We got a new and clean car. Most importantly the service was excellent, Giuseppe was so patient and helpful. Great service!

Rated 5 out of 5 stars

The attendant at the front desk was very helpful. They were prepared for our Toyota reservation, but we had booked a Fiat 500 instead. They changed the reservation quickly, and everything went smooth... See more

Rated 5 out of 5 stars

Cars were in good condition, no issues at all with the car while we there. Very informative so you know exactly what to do during pick up/drop off. Excellent company

Rated 5 out of 5 stars

I had an amazing experience with Viva rental. They were very helpful and the process was very smooth in renting the vehicle.

Rated 5 out of 5 stars
Verified

Good communication before pickup and rapid pickup at airport and short admin process. Low waiting time for transport to rentaloffice and to airport. Everything went smoothly both return and pickup.

Rated 5 out of 5 stars

The perfect place to rent a car a beautiful service and the staff amazing no problem with the car I suggest to rent from this place i rented from Rome Antonella Masella ❤️

Rated 5 out of 5 stars

The car pickup was in Rome trainstation. The return in Rome FCO airport. The pickup time was incorrect (an hour later than my info noted), but this wasn't a problem. They will try to sell you an issur... See more

Rated 5 out of 5 stars
Verified

Martina Catone was a big help checking me in after a 1 hour arrival delay on the part British Airways at NAP.

Rated 5 out of 5 stars

We hired a car in Florence which was the first time . We do have to say extremely happy from pick up to drop off . The staff in the office were exceptional and friendly . We are back again in December... See more

Rated 5 out of 5 stars
Verified

Rental process was very easy and they were great to deal with. Car was clean and the proper size that we had ordered. All in all a good experience.

Rated 5 out of 5 stars
Verified

The service was great. Ovidio answered all of our questions and was very helpful. Highly recommend this place for car rentals.

Rated 4 out of 5 stars

I appreciate the agent who really did his best to provide the best service. Thoughtful despite a complicated situation.

Rated 5 out of 5 stars
Verified

Quick handover at start and end of the rental. Deposit returned quickly and Friendlily staff.

Rated 5 out of 5 stars
Verified

The shuttle to the airport to go to the Vivarent parking. The exchanges by whatsapp. The easy check out.

Rated 5 out of 5 stars
Verified

Good service and good status of the car Clear explain the detail of car rent/return

Rated 3 out of 5 stars
Verified

The car was good, the service was not so much, they are the only company that demands international license and international license document

Rated 5 out of 5 stars

When we came to airport, pick up was very fast, very kind staff. No problems at all. Also getting contract and car, was very fast and smooth. Extremly profesional, they send us contract with photos... See more

Rated 5 out of 5 stars

Outstanding rental car service. Very professional staff and service. The rental car was in perfect condition and drove beautifully on the curvy Italian mountain roads. A staff member even gave me a r... See more

Rated 4 out of 5 stars

All went well, although the admin when collecting the car was a little clunky and time consuming. A lot of manual form filling of information they should have already had from when I booked the car on... See more

Rated 5 out of 5 stars

All perfect and efficient, thanks to Giuseppe. Nice person and great store manager. I really suggest Vivarent at Termini Station in Rome. If I would need a rental car in the future, for sure I will... See more

Rated 5 out of 5 stars

The car we received is in great condition — basically new. Furthermore, the receptionist was very kind and patient. He explained everything to us in detail, always presented us with various options, a... See more

Rated 5 out of 5 stars

We wanted to see the Italian countryside so we went to Vivirent last minute to rent a car. The service on site was terrific. The car was so much fun. We ended up coming back a little late and they w... See more

Rated 5 out of 5 stars

We have rent a car for 4 days and I can o ly say that everything was perfect. They shuttle bus was in the right place waiting for us and after 10 minutes we arrived to Vivarent offices and thw st... See more

Rated 5 out of 5 stars
Verified

Very efficient with quick service and always with gentle greetings and very willing to help. It put us at ease with renting the vehicle. Highly reccommend Vivarent!!

Rated 5 out of 5 stars

We highly recommend VivaRent! VivaRent is the best rental company my husband and I ever dealt with. The location is very convenient; the cars are new and clean; the process of signing documents is... See more

Rated 5 out of 5 stars

The communication with the rental company was very easy and straightforward. The pickup process was also smooth and clearly organized. It was contactless – the keys were in a lockbox, but the in... See more

Rated 5 out of 5 stars
Verified

I highly recommend this car rental in Brindisi. Unfortunately, I had an accident with the rented car, however I received great support from Vivarent staff (including remote translation with the Police... See more

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Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

🔑 Noleggia senza pensieri con Vivarent! Auto per privati e business: prenota in pochi clic! 🚗


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 48 hours


Rated 3 out of 5 stars
Verified

The car was good

The car was good, the service was not so much, they are the only company that demands international license and international license document

October 9, 2025
Rated 5 out of 5 stars
Verified

Vivarent

Rental process was very easy and they were great to deal with. Car was clean and the proper size that we had ordered. All in all a good experience.

October 8, 2025
Rated 5 out of 5 stars
Verified

Perfect

The agency was efficient, accommodated my late arrival due to flight delay, and Giorgia was very helpful. We also used their shuttle.

October 10, 2025
Rated 5 out of 5 stars

We hired a car in Florence which was…

We hired a car in Florence which was the first time . We do have to say extremely happy from pick up to drop off . The staff in the office were exceptional and friendly . We are back again in December and have already booked . Well done all

October 11, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

hidden costs

hidden costs, you will have to book another insurance at the counter, otherwise they wont give you the car, tell you, you haven´t cloded the deal with them, but a service provider like booking.com or check24, therefore they don´t know what is secured. somebody might say, typical italian, but I guess its just bad people, bad policy

October 2, 2025
Rated 5 out of 5 stars
Verified

Nice little rental car company

Nice little rental car company, family run.
The location of their small office is ideal, located few minutes walk from the train station, I could leave my family at the opposite coffee shop while I was dealing with them.
Reasonable prices and deposit requirements, simple and fast processing, I highly recommend it.
They can handle different languages.
The only negative note is that the car was not as clean as I would’ve liked.

October 7, 2025
Rated 5 out of 5 stars
Verified

Perfect experience! Highly recommend

Got the exact car we ordered - VW Tiguan which was very important for us (one of few cars that suits for 4 large suitcases in its baggage) for 4 big people. All the paperwork went smoothly through whatsup communication and website documentation. The free shuttle service to/from the airport was great. The car waited for us after regular service hours ready with the key and papers. AND the cost for 9 days with FULL insurance was very competitive!
Thanks Vivarent! We’ll use your services again for sure next time!

October 7, 2025
Rated 1 out of 5 stars

Giuseppe at Termini Roma is a very nice…

Giuseppe at Termini Roma is a very nice guy. But this firm's practice to not accept debit cards and to require from a second driver to be physically present and present physical documemts is outdated and wrotten. They use these requirements to systematically convince people to take out a very expensive insurance to then be partially released from these requirements. Come on, Vivarent, get modern and stop this modern street robbery !!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Fast and easy, no hassle.

Sorrento office didn’t take all pictures of exterior sratches so when returning in Naples they tried to charge for it. Good thing I had taken pictures and a video at pickup. The car was also dirty inside at pickup. Vacuum job was needed.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Welcoming and thoughtful

The car we received is in great condition — basically new. Furthermore, the receptionist was very kind and patient. He explained everything to us in detail, always presented us with various options, and it was clear that he was looking for the best one for us.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding rental car service

Outstanding rental car service. Very professional staff and service. The rental car was in perfect condition and drove beautifully on the curvy Italian mountain roads. A staff member even gave me a ride back to my hotel after I returned the car. Would definitely rent a car from Vivarent again if I return to Italy. Highly recommended.

October 6, 2025
Unprompted review

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