Vinterior Reviews 5,245

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high quality and variety of products available, noting that items often match their descriptions accurately. People are pleased with the efficient service, highlighting prompt delivery and detailed communication throughout the process. The website's user-friendly interface and helpful search filters, including the ability to specify dimensions, are also well-received. Consumers consistently praise the responsiveness and helpfulness of the sellers, as well as the overall customer service provided by the company. Many reviewers mention smooth transactions, easy communication, and quick resolution of any issues. While some consumers feel that prices and delivery costs can be high, the positive experiences with product quality and service generally outweigh these concerns.

Based on these reviews

Rated 4 out of 5 stars
Verified

I brought a lovely sturdy 1960s Italian dressing table. Was very happy with communication,and with the delivery. Delivery was arranged quickly and the delivery guys were careful and polite. Would de... See more

Company replied

Rated 4 out of 5 stars
Verified

We do love the Art Nouveau dining table but at top notch pricing I would have expected the quite numerous deep wine stains to have been highlighted. Also it was photographed in very bright conditions... See more

Company replied

Rated 4 out of 5 stars
Verified

A very good website for just about all things for the home and garden. Better to buy second hand and recycle everything. Sometimes the sellers expect too much for their items plus extortinate delivery... See more

Company replied

Rated 4 out of 5 stars
Verified

wonderful place to find things but the price seems to have gone up dramatically since the beginning of the year. Post is ridicilous on some small light items, and large ones too.

Company replied

Rated 5 out of 5 stars
Verified

Really great interface with good searches and photos, and being able to input dimensions to find exactly the right furniture has been really useful. The items we've bought have turned up well packaged... See more

Company replied

Rated 5 out of 5 stars
Verified

They have lovely stuff on the website - classic pieces so if you love vintage this is the site for you. It's our go-to when we are getting something new for the house. It's also so easy with the del... See more

Company replied

Rated 3 out of 5 stars

Had to give 3 stars as I don't know if they are good or bad! I listed an Old Charm sideboard over a week ago and was told it was awaiting moderation which would be done within 48 hours. I am still wai... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought two desks off of Vinterior. Both arrived within 5 days. They took care of delivery and I basically only had to checkout on the website and that was it. So easy.

Company replied

Rated 5 out of 5 stars

I have used your website to purchase 2 garden urns from Ces Home & Garden Ltd.. Excellent company to deal with who have advised and kept me informed of delivery etc. The urns are fantastic and alt... See more

Company replied

Rated 5 out of 5 stars
Verified

A straightforward Process. This was the first time to use Vinterior and I found the process to be simple and straightforward. The vendor we purchased from was very responsive through the Vinterior mes... See more

Company replied

Rated 3 out of 5 stars
Verified

Vinterior itself, fantastic as always.......organised, prompt etc THIS time however, not happy with the item. Some parts may well be Victorian, but I'm sure not all are from the same original piece... See more

Company replied

Rated 5 out of 5 stars

I sold one item successfully and the collection process was great. I had some issues with the other item I had to sell. Despite the issues Vinterior were incredibly helpful. Faye was efficient, quic... See more

Company replied

Rated 5 out of 5 stars
Verified

Great selection of vintage furniture and accessories. We were looking for a two seater sofa and had a great choice. Easy to order and get delivered.

Company replied

Rated 3 out of 5 stars
Verified

Prices on the site are rising plus Vinterior are asking the sellers to put ridiculous delivery prices on their articles, so unnecessary. Not as good as it used to be.

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with my experience of Vinterior. Great, unique item - great communication from seller, and prompt delivery. I shall definitely be back.

Company replied

Rated 5 out of 5 stars
Verified

I used Vinterior as a last resort having searched in person for over a year for a suitable chest of drawers. Using an online platform was a little daunting for such a large item. It was surprisingly... See more

Company replied

Rated 5 out of 5 stars
Verified

There are clear instructions about the pictures required, which is helpful, and although it took longer than I had expected to get the posting up, they kept in touch by email to tell me each stage of... See more

Company replied

Rated 5 out of 5 stars
Verified

Good variety of items. Quality of products is good and just as advertised. All sellers have delivered promptly and with detailed communication. I have used vinteriors at least 10x in the past 6 months... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent piece of nose artwork on an historic piece of aircraft, the De Havilland Mosquito from WWII - the nose artwork from a famous Mosquito. I bought this as a Birthday present from Farman Airfram... See more

Company replied

Rated 5 out of 5 stars
Verified

When we have ordered pieces they have been as described and arrived quickly. I appreciate the returns policy in case there is any issue. I also love the search filters - being able to specify the heig... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy communication. Bought vintage dining chairs. Packed and delivered fast. Very happy and will use again.

Company replied

Rated 5 out of 5 stars
Verified

We bought six dining chairs through Vinterior and we were very pleased with the condition of the chairs and the care in the packaging of them for transport. The chairs were quickly dispatched to us a... See more

Company replied

Rated 5 out of 5 stars
Verified

Hi I have used vinterior for the last 5 years buying many beautiful vintage pieces from all over the world. Out of the 8 times, I bought, I was thrilled with each piece except for one. Which was not h... See more

Company replied

Rated 5 out of 5 stars
Verified

The item I purchased was in excellent condition. The seller made the purchase easy, they sorted out the custom fees, informed me when the item was dispatched. The item arrived promptly and in excel... See more

Company replied

Rated 3 out of 5 stars
Verified

The piece of furniture is lovely, it was it's delivery that was the problem, as the delivery people would not take it to the bedroom it was intended for, without further payment.At no time was I adv... See more

Company replied

Rated 5 out of 5 stars
Verified

Really efficient system. Very sadly i had to return the item I’d bought. Not only was the buyer incredibly helpful but as soon as I’d selected the return option there was a customer service response.... See more

Company replied

Rated 5 out of 5 stars
Verified

On the website I found exactly what I was looking for, in fact the very same style of chairs we had 50 years ago when we moved here, that match the teak table which belonged to my mother and father.... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous chairs! So happy with my purchase! Lots of updating so I knew when they were going to be delivered.

Company replied

Rated 5 out of 5 stars
Verified

The website had clear images and write up about the furniture on sale. Once order was placed they kept me updated about process. I could communicate with seller through website to organise a day that... See more

Company replied

Rated 5 out of 5 stars
Verified

5stars because the service is quick and all the furniture I have bought although fairly expensive has been of exceptional quality and hard to find elsewhere. The only thing is that the make me an off... See more

Company replied

Rated 5 out of 5 stars
Verified

Response from Vinterior and vendor was quick and secure. Was kept informed at all stages of shipping. Delivery team were great.

Company replied

Rated 5 out of 5 stars
Verified

Such beautiful furniture! I bought 2 items,one came from Belgium and was delivered in about 2 weeks,was packaged very very well. Very easy to message the sellers about any queries,all very prompt re... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. I made a mistake with my measurements and the team found a solution.They liaised with both parties and help me complete the sale. It’s so easy to raise an issue and deal with a... See more

Company replied

Rated 5 out of 5 stars
Verified

Thorough, informative communications from Vinterior and the dealer, all timely/prompt. The process is simple, straightforward, no mystery in buying through an aggregation site. And the dealer was spot... See more

Company replied

Rated 5 out of 5 stars

Fantastic company and great customer service! A wonderful lady called Sally helped me when my item was damaged by an unrelated delivery company in transit, and I can't thank her enough for the brillia... See more

Company replied

Rated 5 out of 5 stars
Verified

Impeccable service lovely items. Respectful and very helpful service from the seller to the team at VINTERIOR. Amazing. Benjamin is lovely. Thank you very much 💓

Company replied

Rated 5 out of 5 stars
Verified

Was impressed by the quality and delivery of these chairs. They don’t make them like that anymore. My experience was very straight forward, everything ran like clockwork.

Company replied

Rated 5 out of 5 stars
Verified

First time buying from Vinterior .. very easy and the seller delivered perfect item. Very happy.

Company replied

Rated 5 out of 5 stars
Verified

I had a few problems but communication was fantastic so I was very happy .. They made sure things were resolved and were very helpful ....LOVE VINTERIOR ...

Company replied

Rated 5 out of 5 stars
Verified

We found a mirror we were looking for and were able to arrange the delivery easily. When it came, it was as advertised. Would recommend!

Company replied

Rated 5 out of 5 stars
Verified

I love my table, it’s quirky and characterful. The delivery was prompt and as arranged. Reliable and interesting, what’s not to like!

Company replied

Rated 5 out of 5 stars
Verified

Everything worked exceedingly well from purchases to delivery . Items were securely wrapped and professionally managed by both (different) sellers . Would have no qualms recommending Vinterior to... See more

Company replied

Rated 4 out of 5 stars
Verified

Love the choice of unique pieces & pretty seamless ordering & delivery. One star dropped for hefty admin charges.

Company replied

Rated 5 out of 5 stars
Verified

Very smooth buying experience with a lovely seller.

Company replied

Rated 5 out of 5 stars
Verified

Very easy to search products. Lovely unusual items and well described.

Company replied

Rated 5 out of 5 stars
Verified

Web site is easy to navigate; there was no issue contacting the seller who responded quickly; delivery company was excellent, communicating regularly with updates.

Company replied

We perform checks on reviews


Company details

  1. Furniture Store
  2. Antique Furniture Store
  3. Online Marketplace
  4. Second Hand Store
  5. Used Furniture Store

About Vinterior

Written by the company

Buy and sell pre-loved furniture and homeware on Vinterior. From mid-century modern to traditional antiques, we celebrate good quality, good looking, good for the planet pieces. SHOP FURNITURE SHOP LIGHTING SHOP HOME DECOR SHOP NEW ARRIVALS

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

The description failed to mention that…

The description failed to mention that the chair had a broken metal spoke , the base was uneven and despite it mentioning the chair had been cleaned it was filthy! Ontop of that there was no after sales care and despite numerous attempts to contact the seller have heard nothing. Vinterior offered me to return it but having spent nearly £320 wasn’t willing to waste anymore money. Seller has put all communication on holiday mode and is even ignoring Vinterior…. Vinterior doing very little to sort out a bad seller! Avoid Faye Messenger and unstyled house at all costs!!!!!!

September 26, 2025
Unprompted review
Vinterior logo

Reply from Vinterior

We’re very sorry to hear about your experience, Sarah.
Our team is already assisting you in reaching a fair resolution for this case, and we’re continuing to follow up with the seller to ensure the matter is handled appropriately.

Please rest assured that we take your feedback seriously and are reviewing the seller’s conduct in line with our policies. We truly appreciate your patience and understanding while we work to resolve this for you.

All the best,
The Vinterior Team.

Rated 5 out of 5 stars

Excellent buyer & seller platform

I am very happy with Vinterior as a selling platform. All the staff are very efficient and go above and beyond to help buyers and sellers in particular I deal frequently with Ramona and always look forward to her professional express response solutions.
Thanks ceshomeandgarden.com

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent, buy from them again.

Informed from start to finish even when the haulers became involved. Their delivery charges were reasonable too. The table I bought was extremely well packaged & the delivery men great. Excellent service from start to finish. Table in wonderful condition.

September 22, 2025
Rated 4 out of 5 stars
Verified

On the whole my experience was very…

On the whole my experience was very positive, being able to exchange emails direct with vendor to ask questions and arrange a convenient delivery date. This felt like a safe and secure way of purchasing online. However, there are additional costs incurred due to purchasing through a third party, which makes it more expensive than dealing direct with vendor.

September 23, 2025
Rated 5 out of 5 stars

I ordered a garden bench from Vinterior…

I ordered a garden bench from Vinterior ,which was delivered within three days!
I would highly recommend the service from both Vinterior and the carriers who kindly placed the bench in the garden and were very helpful. Thank you all round! Judith.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Happy Customer …

Very happy with the process or ordering and delivery. Having delivery sorted was a great help for me. The whole experience was quick and easy. The site has a vast selection of items and the search options make it easy to narrow down what you are looking for.

September 30, 2025
Rated 1 out of 5 stars

Avoid - false advertising and disappointing experience

Avoid - returns policy is false advertising, while platform suggests "free returns in 14 days" - we have ended up paying £120 to return an item that when it arrives was far lower quality than we were expecting (flimy, wobbly legged bedside tables sold for >£500).

Given you can't see the products in person before buying (online marketplace) would not use again given this seller friendly returns policy - buyer ends up with the hassle of arranging return / extensive returns process and out of pocket after a disappointing product experience

October 14, 2025
Unprompted review
Vinterior logo

Reply from Vinterior

We’re sorry to hear that your experience didn’t meet your expectations, Mark.
To clarify, our returns policy explains that when an item is as described but simply doesn’t suit your space or preferences, this is considered a change of mind return.

In these cases, buyers are responsible for arranging and covering the return delivery, and delivery costs are non-refundable.This is outlined clearly under our returns policy, which you’re welcome to review again at any time.

If you still have any questions, please feel free to reach out to our team, we’re always happy to help.
All the best,
The Vinterior Team.

Rated 2 out of 5 stars

Sold but never been paid

I have sold an item of furniture. At first the process seems to be a dream. The courier was arranged and my item was picked up on 2nd October. However I cannot find any feedback regarding whether the item has been delivered safely and I have not been paid.
I used Vinterior as it seemed professional.
Disappointed and I feel I have just given away a lively piece of furniture.

October 14, 2025
Unprompted review
Vinterior logo

Reply from Vinterior

Thank you for reaching out, Helen.

Please note that Proovia normally sends delivery notifications once the order has been successfully delivered. We recommend double checking your spam or junk folder, as these emails sometimes end up there.

Additionally, as an individual seller on Vinterior, your payment is processed 14 days after the item has been delivered. This timeframe allows for buyer confirmation and ensures a smooth, secure transaction for both parties.

Rest assured that you will receive your payment automatically once this period has passed.

All the best,
The Vinterior Team

Rated 1 out of 5 stars
Verified

I purchased a sofa from vinterior

I purchased a sofa from vinterior,
The delivery guys, dragged the sofa, which was fabric along the van floor, on inspection in the clients house, I noticed a small tear on the bottom edge of the sofa, when I contacted the courier company, vinterior use, I didn't even get a reply back, this was a very expensive sofa, so more than disappointed

September 22, 2025
Vinterior logo

Reply from Vinterior

We sincerely apologise for the experience you encountered regarding the delivery of your sofa, Tyler. This does not reflect the standards of service we strive to uphold.

An internal investigation has been initiated with Proovia, to determine the cause of this issue and to ensure that similar incidents are prevented in future.

Our team will be in contact with you directly to review the matter in detail and to ensure it is resolved appropriately.

All the best,
The Vinterior Team.

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would: I love the concept of Vinterior and have a Georgian house filled with antiques, but the courier and customer experience is so poor that it is better to buy directly. I can't stress enough how terrible the experience was.

When I returned via Vinterior the courier (Proovia) mistakenly billed me rather than Vinterior. Throughout this period I have been relentlessly harassed by Proovia, who have threatened "fraudulent activity" and said they would cancel the delivery.

During this time period:

-I phoned Proovia's business team at midday on Saturday to flag that I kept getting chased but Vinterior. They said it was handled by the business team who were not available on weekends
- I received 11 emails from Proovia over two days. Every single email I received I have forwarded to the support team. Only one of these emails has been responded to.
- I received 12 texts from Proovia chasing me for payment
-When Vinterior got back to me after the weekend they said they had resolved and offered £50 off a future purchase. They did not even take off the cost of delivery. I would expect more from a customer experience leader: clearly I will never Vinterior again due to Proovia so I thought this was terrible customer service. I was still harassed in the following days from Proovia, but I just ignored them
-Weeks later I was then invoiced by Proovia.

My main feedback is that throughout this time no one truly resolved anything or took my complaints seriously. No one was able to resolve the situation and fix the misalignment between Vinterior and Proovia. It feels like it is essentially a marketplace and Vinterior takes no accountability. The chasing from Proovia was RELENTLESS and ruined weeks of my life. For this reason I would never use Vinterior again. Sandrine, I'd like to speak directly on this as no one seems able to fix a very basic problem.

I don't write trust pilots, but I feel compelled to warn others. Please save yourself stress and just buy from a reputable antiques dealer directly.

September 27, 2025
Unprompted review
Vinterior logo

Reply from Vinterior

We’re very sorry to hear about your experience Laura.

This clearly isn’t the level of service we aim to provide.

We’ve escalated your feedback to both our customer experience and delivery partner (Proovia) teams so this can be reviewed internally and steps can be taken to prevent this from happening again.

While we can’t undo what’s happened, please know that we take your comments seriously and are working to improve coordination and response times in situations like this.

All the best,
The Vinterior Team.

Rated 5 out of 5 stars
Verified

Bought a second hand couch

Bought a second hand couch.

Was exactly has advertised -- having videos as well as images was super helpful.

Delivery was organized quickly, they came on time and delivered couches to the room (not just door). Prob ~7-10 days between purchase and arrival of couch.

September 22, 2025
Rated 2 out of 5 stars
Verified

Clock not working properly

There are a number of faults with this clock; most importantly the striking mechanism is faulty, including the spring. I don’t believe it has been serviced.

August 28, 2025
Vinterior logo

Reply from Vinterior

We’re very sorry to hear that your clock is not working correctly, Mike.
This is the first time we’ve been made aware of this issue, and we truly regret the inconvenience caused.

I’ll be reaching out to you shortly by email to better understand the problem so that we can work with the seller to find a suitable resolution for you.

Thank you for bringing this to our attention, and we appreciate your patience while we look into this further.

All the best,
The Vinterior Team.

Rated 2 out of 5 stars

Lost £300 because Vinterior's courier broke my item.

Sold a Marble Coffee table for £550. The purchasers emailed me to say she could collect it herself from London, but the email was intercepted by Vinterior stated that this was against their T & C's and that she would have to pay £60 for their approved couriers, Prouvia, to collect and deliver. I questioned how well they would transport the item - and was told very carefully and would be wrapped in blankets. The table arrived broken in two. Prouvia only pay for repairs. After over month of negotiations Prouvia paid for repairs, but understandably the purchaser didn't want to pay full price for damaged items so agreed to £250 for the coffee table. So - I was out of pocket for £300. No mention of any recompense from either Prouvia or Vinterior.

June 23, 2025
Unprompted review
Vinterior logo

Reply from Vinterior

We’re very sorry to hear about your experience, Georgia.

Please note that, as an individual seller, collections directly between buyers and sellers are not permitted on Vinterior. This policy is in place to protect both you and the buyer, ensuring that all transactions, collections, and deliveries are handled securely.

We work with Proovia to provide insured and professional delivery services, however, in rare cases where damage occurs, their compensation policy covers the cost of repairs, as long as the item can be repaired. We appreciate your feedback, which helps us continue improving our processes and partnerships

All the best,
The Vinterior Team.

Rated 1 out of 5 stars

I haven't got my money for sale.

I sold an item on 13 September 2025 and the money due to me for the sale is £475.00. It is now a month on and I have not received the payment. I wonder if the company is going to the wall.
They now say I did not have an account set up but I did set up my bank account when I joined so if it wasn't correct why did they not contact me rather than just keeping my money? Supposedly I am getting my money today...but guess what NOTHING and it's 5pm. Sorry but I can't change my view about them. DODGY COMPANY.

September 13, 2025
Unprompted review
Vinterior logo

Reply from Vinterior

Hi Ray, thank you for taking the time to leave us a review. I have just had a look and I can see that the payment was not sent as you had not set up a Stripe Connect account. Without this, there was nowhere for the payment to be sent. As you have now set one up, we have set your payment to be sent tomorrow. All future orders will be paid out within the normal timeframe to your account. All the best, The Vinterior Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look