I had a great first experience with Ruby Lane! The seller was really communicative and friendly. My ring was dispatched quickly and arrived exactly as shown in the listing photos. I would absolutely shop from Ruby Lane in the future. 

My purchase was just a described and arrived well packaged and in a timely manner.  Good experience! 

The website uses AI generated images for some of its products. I received a product that was much smaller than expected, due to the way the images were edited. The product also arrived broken, and had loose parts just hanging around in the box. It also did not arrive assembled, and with no instructions on how to fix it. When I contacted their email, they denied - lied about - using AI for product pictures and claimed they were a small team of "passionate" people. I did a reverse image search on the product images and found the same product on several different websites. Clearly they are drop shipping these products from some manufacturer, and advertising it as luxury furniture and designs from New York. Everything about the brand's marketing seems fabricated. 

Spent over £3000 on two chairs. Just over two years of very occasional use one chair stated making clunking noises when sitting in it. Initially I was refused a replacement. I asked for a contribution towards having an upholsterer repair the chair. The cost of repair was £432 but only 50% of this cost was offered. The upholsterer with over fifty years experience was shocked when he dismantled the chair for repairs. The wood for the back was the cheapest grade with no strength. The frame was of poor quality with no corner sections to ensure strength on construction. No screws whatsoever just stapled together.
In his opinion the chair was not fit for purpose so he went above and beyond to bring the chair to a reasonable standard for me but said the other chair would undoubtedly be of the same poor quality and would go the same way. Thought we were buying quality designer furniture but quality they are definitely not. Seriously considering taking legal action about this. Could have bought better quality from a mass furniture outlet with a five or ten year guarantee for considerably less money.
Unfortunately we purchase other Eichholtz furniture at the same time at a huge cost but now massively disappointed and have no confidence in their products. Huge regret buying from them.

Great communication and felt that they really cared


I purchased a 5’ Sapiens Vertical bookcase. I had a great experience. The product came on time as they estimated. It was delivered separately, which they’ve mentioned when it was shipped. The product came in pristine condition, no damages. I’m very satisfied with the product. 

I bought a pair of chairs from this company February 2025. They said it would take 3-4 weeks to receive. I emailed them back and forth for months every 2-4 weeks. They said there was a delay from lack of raw materials. Then they said it would arrive in the USA on 7/6/25 and was being unloaded and should be to me in a month. After 7 months of waiting they just refunded my money without asking me because of “lack of inventory reserve.” They sold me the chairs at $700 for a pair and now are trying to sell them for $2000 for a pair. They do not want to honor their previous price they sold them to me and provide the furniture I waited 7 months to receive. The chairs are currently still available on their website and says “in stock and ready to ship in 24 hours.” Total SCAM company. Do not buy from them. 

It has been very difficult to get in touch with the company throughout the whole process. I was told I was going to receive pictures before it was shipped, and that did not happen. The dresser I received is very nice, but not the color I was expecting. However, my biggest issue at this point is it is also missing a knob. I have another company and they have yet to respond again.

The delivery of my custom-made table brought forth a minor scratch on its leg. Better delivery packaging should have protected the product from sustaining the scratch since the company's customer service team proposed resolution.

Best in Antique Furniture Store

Companies
(51)

Recently reviewed companies

Ruby Lane

Chairish

Interior Moderna

Eichholtz

Lytzone

Bauhaus2yourhouse

Vabches

Luxuryhandicraft

benisouk.com

Healsway

Newest companies

Zilzal

Lytzone

Luxuryhandicraft

Christyantiques

Healsway

Lorec Ranch Home Furnishings

Interior Moderna

design-market.eu

Le Boudoir Online

Roco Interiors

Related categories

Amish Furniture Store

Antique Furniture Restoration Service

Bar Restaurant Furniture Store

Bed Shop

Bedroom Furniture Store

Best in Antique Furniture Store

Companies(51)

Recently reviewed companies

Ruby Lane

Chairish

Interior Moderna

Eichholtz

Lytzone

Bauhaus2yourhouse

Vabches

Luxuryhandicraft

benisouk.com

Healsway

Newest companies

Zilzal

Lytzone

Luxuryhandicraft

Christyantiques

Healsway

Lorec Ranch Home Furnishings

Interior Moderna

design-market.eu

Le Boudoir Online

Roco Interiors

Related categories

Amish Furniture Store

Antique Furniture Restoration Service

Bar Restaurant Furniture Store

Bed Shop

Bedroom Furniture Store

Companies
(51)