I purchased a sofa from vinterior
I purchased a sofa from vinterior,
The delivery guys, dragged the sofa, which was fabric along the van floor, on inspection in the clients house, I noticed a small tear on the bottom edge of the sofa, when I contacted the courier company, vinterior use, I didn't even get a reply back, this was a very expensive sofa, so more than disappointed
Reply from Vinterior
We sincerely apologise for the experience you encountered regarding the delivery of your sofa, Tyler. This does not reflect the standards of service we strive to uphold.
An internal investigation has been initiated with Proovia, to determine the cause of this issue and to ensure that similar incidents are prevented in future.
Our team will be in contact with you directly to review the matter in detail and to ensure it is resolved appropriately.
All the best,
The Vinterior Team.