Vinovest Reviews 254

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Not for small stock investors. I invested a small test investment of $4000 in November, 2020. Since that time, I have been asked multiple times to add more funds to my account to allow for the managem... See more

Rated 1 out of 5 stars

EDIT: Swift onboarding, bad experience afterwards. Pulled my money away three weeks after my investment due to lack of transparency and bad customer support. Have not received my money refund ye... See more

Company replied

Rated 1 out of 5 stars

This seems like a good investment on the surface but it’s horrible. They over value your portfolio to charge more in fees. Additionally, liquidity is near impossible at market value from my experience... See more

Company replied

Rated 5 out of 5 stars
Invited

Very pleased with the transparency and no pressure approach of their advisors. Readily answered all my questions in detail. I’m delighted to share this opportunity to invest with Vinovest!!!

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Company details

  1. #2 of 2 best companies in Wine Cellar
  2. #29 of 29 best companies in Wine Store
  3. #2 of 2 best companies in Wine Wholesaler and Importer

Written by the company

Vinovest is a modern wine and whiskey investing platform that helps customers source investment grade wines, provide professional storage and custody solutions, and manage ongoing buying/selling recommendations. We have cultivated direct relationships with the most sought-after wineries and distilleries in the world. We pride ourselves on being able to source the most collectible wines in the world at the best prices.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

254 reviews

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Replied to 68% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

Poor management of funds coupled with…

Poor management of funds coupled with dishonest asset valuations make for a deeply disappointing experience. What was put out as a managed account ends up being more work than it's worth when Vinovest screws up and leaves you to clean up the wreckage. Stay far away.

May 1, 2024
Unprompted review
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Reply from Vinovest

Hello Dan,
Thank you for taking the time to provide us with your feedback and to share your concerns. We are sorry to hear your experience has not met your expectations.
We strive to provide a user friendly platform for each customer to easily invest in wine as an alternative asset. Our wine team uses their expertise to analyze wine performance in the markets to determine the best time for wines to be sold. It takes years for wine to mature and reach its peak market value. Wine investing is a long term asset and does require patience. We do apologize if this was not communicated thoroughly with you when you began your investment with Vinovest.
Thank you again for your feedback. Please reach out to our support team if there are any questions we can answer for you or if we can be of further assistance.

Rated 1 out of 5 stars

Lots of Hidden Fees - Avoid

I invested in Vinovest's whiskey casks and it has been a bad experience. Twice they have charged hidden fees that were not shown upfront and customer service is terrible. The purchase total on one cask showed $1,650 and the rep emailed and said that was the actually total including all fees, but then my credit card showed I was actually charged $1,699. The purchase price shown before you hit submit on your payment is not what you are ultimately charged and they don't show your true total BEFORE they charge you. Use a credit card that makes it easy to dispute charges in case it ends up costing more than you are OK with being charged. They advertised a whiskey cask that I wanted and told me it was available and to deposit the funds in my account to purchase it, then they used my money to purchase a completely different lower quality whiskey that won't earn as much, without even asking me! Your account portfolio will show purchase prices but not all the hidden fees that they are charging you. I gave them a second chance and the company proved its just a bad company.

May 21, 2024
Unprompted review
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Reply from Vinovest

Hello,
Thank you for sharing your feedback and for bringing your concerns to our attention. We’re truly sorry to hear about your dissatisfaction with your experience and any confusion regarding the charges and cask purchase process.
Regarding the credit card fee you mentioned, we strive to be transparent with all associated costs. The fee is a standard processing charge applied directly by the payment processor, and it is disclosed prior to completing the transaction. You will also find a detailed explanation of all storage and insurance fees in our FAQ and throughout the platform. However, we regret any misunderstanding that may have occurred and will review our communications to ensure they are as clear as possible moving forward.
As for your concerns about the whiskey cask purchase, we deeply apologize if the process did not align with your expectations. Our goal is always to match our clients with investments that meet their criteria.
Thank you again for taking the time to share your feedback.

Rated 2 out of 5 stars

Be care

Hey, everybody. I feel bad to say this, but it seems to me that this site has stopped cooperating with me and does not want to withdraw money.

Earlier, in January, I made a deposit and traded. In March I wanted to withdraw my funds, but problems started. Support has been silent for several weeks. At the moment I do NOT recommend this site.

May 7, 2024
Unprompted review
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Reply from Vinovest

Hello,
Thank you for taking the time to share your experience. We sincerely apologize for any delays or inconvenience you may have faced during the withdrawal process.

We want to confirm that all your funds have now been returned, and we deeply regret any frustration caused by potential delays in communication. At Vinovest, we strive to provide a smooth and transparent experience for our clients, and your feedback highlights areas we can improve upon.

If there’s anything further we can assist you with or any remaining concerns, please don’t hesitate to reach out to our support team directly. Your satisfaction is our priority, and we appreciate your understanding.

Rated 1 out of 5 stars

Do not even touch it with a 10-foot pole

I signed up to Vinovest in Dec 2021 and this is my ongoing feedback over the past 2.5 years.

1) They will utilize all your monies to purchase the maximum amount of wine. This will leave you with very little liquid fund.

2) Thereafter, they will bill you a high % as monthly fees, thereby forcing you to top up more into your account to avoid incurring additional % as late fees.

3) The value of the wine indicated on paper is never truly the amount you will sell it at. The "last sold prices" is often much lower than even your purchase price.

4) The statement that they "typically take 6-8 weeks to find a buyer" is probably false. My wines have been listed for months and nothing is moving.

5) If you any express interest in WhiskeyVest, they will immediately take your funds to "purchase barrels", thereby locking you into a 3-5 year period where you are unable to liquidate any funds. This is done without any of your consent.

6) The website makes it easy to put your money in, but extremely hard to take it out. It is designed to frustrate you so that you give up.

7) Support is extremely minimal and hard to reach out to. In the event that they do respond, the messages are generic. Should you reply them within minutes of receipt, you will not get any further replies.

In short, this is probably a scam, and if it were a "legitimate" business, it is an unethical one designed to extract as much funds from you without returning you anything. You will definitely be poorer "investing" with them. This is a costly lesson that I rather not learn.

May 1, 2024
Unprompted review
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Reply from Vinovest

Hi Michael,

Thank you for taking the time to share your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations and if there was any misunderstanding on how the Vinovest platform works as a whole for all managed accounts. This is never the client experience we want our investors to have.

We strive to be transparent with our investors surrounding all aspects of their investment, including the hold time for their wines and whiskey, monthly storage fees and expectations on timing for sales completion.

It's essential to emphasize that the monthly storage fees are crucial for maintaining the quality of your stored wines and whiskey and ensuring that they remain in pristine condition until they are ready to be sold. All cases of wine and casks of whiskey are stored in state of the art bonded facilities.

Part of our responsibility in managing your portfolio is to manage your funds by finding wine and whiskey that best fit your portfolio and investment needs. Each case of wine or cask of whiskey is chosen by our team of experts based on the composition of your Vinovest portfolio to maximize the diversification of your portfolio.

We continually work to improve our communication pipelines with all of our investors to insure they are receiving updates in a timely manner and all questions are answered with the most accurate information available.

Please be on the lookout for an update on your portfolio from our support team in your email.

Thank you again for your feedback.

Rated 1 out of 5 stars

Vinovest is scam

Vinovest is scam. When you ask to close your account, you have to liquidate your assets but after 2 months of my wine not selling, will I ever see my money? I put in enough to buy a case with some leftover and without consultation or auto invest set up they bought another case of wine with my money. Also, I haven’t made any money but lost money so I would like to get out before I lose more money but you can’t get your money back.

March 17, 2024
Unprompted review
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Reply from Vinovest

Hello Kelley,
Thank you for taking the time to share your feedback. First, we want to assure you that Vinovest is not a scam. Our goal is to maximize your potential gains by leveraging a strategy of diversification and long-term growth. We understand that some investors may choose to sell their wine investments early before they have met their market potential and this can be a challenging and time-consuming process. Patience is required to find potential buyers in a niche market like fine wine or whiskey. When a customer chooses to sell their wines early they are listed for sale to markets outside of the Vinovest ecosystem and our wine team also actively works to secure offers for each wine.
We are here to assist you in any way we can. However without additional information we are unable to verify your account. If you’d like to discuss your account or have specific questions about your portfolio, please reach out to our support team. Our team is more than happy to provide additional insights and support.
Thank you for your feedback and for trusting us with your investment. We value your partnership and will continue to work hard to meet your expectations.

Rated 1 out of 5 stars

THEY HAVE STOLEN FROM ME

THEY HAVE STOLEN FROM ME, SOLD MY WINE AND KEPT THE MONEY! STAY AWAY ITS A SCAM. NOW I HAVE TO INVOLVE THE LAW FOR THIS AND IT MAKES ME SICK!

March 15, 2024
Unprompted review
Vinovest logo

Reply from Vinovest

Hello,
We take accusations like this very seriously and want to address your concerns as quickly as possible. However, we have been unable to locate your account in our system based on the information provided. We also reached out for additional details to verify your account but have not received a response.

Our team is committed to resolving this matter and would like to assist you further. Please contact our support team directly with your account details so we can investigate and resolve this issue promptly.

Thank you for your cooperation, and we look forward to assisting you.

Rated 1 out of 5 stars

I have been with vineovest since past 3…

I have been with vineovest since past 3 yrs. definitely this is shady and scam business. I m figuring out if is there a legal way that can be proceeded with this compnay as whatever they have advertised and practices they are carrying are shrewd and customer support sucks.

February 1, 2024
Unprompted review
Vinovest logo

Reply from Vinovest

Hello,
Thank you for taking the time to share your experience. We are sorry to hear about your dissatisfaction and any frustration caused during your time with Vinovest.
We want to assure you that Vinovest operates with transparency and integrity. Our goal is to provide clients with a reliable platform for fine wine investment, adhering to the standards of the industry. We understand your concerns and take feedback like yours seriously to refine our processes and improve our services.
If you believe our practices have not aligned with your expectations, we’d like to better understand your situation and address your concerns directly. Please reach out to our support team directly. We are not able to verify an account with this name in our system and we want to be sure we can assist you with your concerns.
We value your trust and are committed to resolving this matter in a fair and timely manner. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Do not invest with this company

Do not invest with this company! I have been contacting support weekly to try to liquidate my "managed portfolio", and have not gotten a single response. What good is an investment if you can't liquidate it, or even contact the people who hold your investment. I 100% regret investing with Vinovest.

February 21, 2024
Unprompted review
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Reply from Vinovest

Hello Jack,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and want to address your concerns regarding liquidating your managed portfolio.

At Vinovest, we strive to provide responsive support and assistance with all aspects of our clients’ investments. However, we are unable to locate or verify your account based on the information provided in this review. To better assist you, we kindly ask that you contact us directly with your registered email address and/or name. Once we have this information, our team will prioritize resolving your concerns promptly.

We are committed to helping and ensuring your experience meets your expectations. Thank you for bringing this to our attention, and we hope to assist you soon.

Rated 3 out of 5 stars

Previous review 29 Jan

I previously wrote a review on 29 Jan. Vinovest has actioned my complaint. A company operating to good procedures doesn't need bad reviews to get favourable responses. I don't know even if any notice is taken of these reviews by the current members. Certainly are though by prospective members doing there research. For me I believe there are better ways to invest, however for those of you who want some excitement, go ahead and experience wine investment. To describe it in another way, it's like the stock market in slow motion.

January 18, 2024
Unprompted review
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Reply from Vinovest

Hi Warren,
Thank you for taking the time to provide an updated review of your experience. We are so glad we were able to assist you in correcting your previous issue. We appreciate any opportunity to be able to grow and improve through feedback.
If there is anything else can help you with please reach out at any time.
Thank you again!

Rated 5 out of 5 stars

Great experience all around!

I received an email with an offer to get started on investing in whiskey barrels. I made some deposits to start and wasn't sure what happens after that. Hunter responded to an email I sent and helped ensure everything went through and took time to respond to additional questions as well. He was clear and made sure I understood the process fully and helped my transactions go through. I look forward to seeing how these invenstments pay off.

January 22, 2024
Unprompted review
Vinovest logo

Reply from Vinovest

Hello,
Thanks for sharing your positive feedback. We love to hear our whiskey team was able to walk you through the process of investing in whiskey and explain each step of the process for you. Please let us know if we can help you with anything else.

Rated 5 out of 5 stars

Very Thorough Platform

I appreciate the ability to be able to invest in whiskey lots. The platform to check on investments is a great tool as well. Looking forward to continuing the journey.

January 11, 2024
Unprompted review
Vinovest logo

Reply from Vinovest

Hi Terry,
So glad the addition of the the option to invest in whiskey lots works for you and your investment plan. We look forward to working with you throughout your whiskey investment journey!

Rated 1 out of 5 stars

Get Out While You Can

I first opened my Vinovest account in August of 2020 with ~$5,000 in deposits. About a month ago, I decided to add another $5,000 to my existing Vinovest account in order to expand my wine portfolio. Three weeks later, Vinovest moved the money out of my wine account and used it to buy Whiskey investments without my knowledge or consent. I had not made any investments in Whiskey prior to this and had no intention of doing so. I sent three messages to Vinovest customer support asking that this transaction be reversed but have not heard anything from the company in weeks.
I am now trying to liquidate all assets I have with Vinovest and have discovered that there is no option on their site to sell the whiskey they purchased with my money. My wine portfolio has now been listed for sale but the estimated value of the wines (in my portfolio for the past 3.5 years) somehow mysteriously dropped within an hour of listing them for sale. It remains to be seen if I will ever get any money back from this company...And wouldn't you know it, Vinovest has no posted phone number to reach out to when multiple messages are ignored.

If you haven't given your money to this predatory company yet, don't.

January 10, 2024
Unprompted review
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Reply from Vinovest

Hi Dave,
Thank you for bringing your concerns to our attention. We’re deeply sorry to hear about the difficulties you’ve experienced and the frustration caused by this situation.

We genuinely want to assist you and thoroughly investigate your concerns, but we’re unable to locate or verify your account with the details provided in this review. To fully address the issues you’ve mentioned, we kindly ask that you reach out to us directly to our support team via email or phone, which was recently added as an additional support option for all of our investors.

We understand how critical clear communication in how your portfolio is managed is for all investors and sincerely apologize if any of your prior messages went unanswered. This is not the level of service we strive to deliver.

Thank you for your patience and understanding. We value your feedback and look forward to resolving this for you as quickly as possible.

Rated 1 out of 5 stars

The worst customer support

All managed wine in my account was selected by Vinovest. The value of this wine was significantly below the value posted by Vinovest on my statements. I tried to sell the wine on their account (sold most of it at a significant loss). Although I've asked Vinovest to forward all cash in my account to me, they failed to do so. When I complained (via email), the value of my account went to zero (and showed no activity to bring it to zero) and no funds have been remitted to me. I've sent several emails to customer support and senior executives but have not received any responses or acknowledgements to any communication.

December 31, 2023
Unprompted review
Vinovest logo

Reply from Vinovest

Hi Mark,

Thank you for your feedback. I am so sorry to hear your experience with Vinovest did not match your expectations and if there were any issues with the return of your funds after your wine sales were completed. This is never the client experience we want our investors to have.

Our goal is for all investors to experience a smooth process from start to finish of their portfolio liquidation, including the return of their funds. Unfortunately this is not always the case and some circumstances require additional support to resolve. After reviewing your account I have confirmed that each of the wines in your portfolio has sold and all funds have been returned to you. We do apologize for any delay that occurred while our team completed the full closure of your account and if there was any delay in our support team’s communication.

Thank you again for your feedback.

Rated 5 out of 5 stars

investor review

I’ve been investing with this company for the last couple of years and have been very happy with it. I’m up reasonably well, well diversified, and it’s an asset class I normally wouldn’t have access to.

December 19, 2023
Unprompted review
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Reply from Vinovest

Hi Shawn,
Thanks for taking the time to share your awesome experience. We always love to hear when we are able to help bring wine as an alternative asset to those who may not have had the opportunity before.
enjoy the journey!

Rated 5 out of 5 stars

A Largely Misunderstood and Excellent Opportunity

I have been working or investing with Vinovest for the last 2-3 years. Reading through the reviews on here we see a mixed bag of very good and very bad, as well as some in betweenness.
I can say that almost all of the bad reviews seem to come from those who have no clue about wine investment and are simply greedy individuals looking to make a quick buck.
Wine investment does not work like that and if you expect to make a lot of money in the short to medium term, then you really have no place investing in wine at all. You would be better off buying Crypto or gambling on the horses maybe. (I am not qualified to give any investment advice so do you own due diligence)
I want to set the record straight here but I don't have enough space to try to educate those that appear to need it, which would be almost every bad reviewer on here. Fact is if you actually put some effort into researching wine investment before you commit funds then you might think again or at least be well informed enough to not come on this platform and write belligerent and ignorant negative reviews that clearly demonstrate your lack of understanding as to what wine investment is all about.
When I first came across Vinovest and its idea to allow people, who would not normally be able, to invest into actual physical bottles of wine, I thought (and still do) what a fantastic idea.
So, I went ahead and invested a fair sum. I can report that my portfolio did go up in value a little, but this was no surprise as it is clearly written all over the Vinovest platform that this is not a short or even a Medium term investment, it is a long term investment, maybe 10 years or more. Its a place where you invest money you can afford and then just leave it there for more than 5-7 years before you look at it again. If one of your wines happens to reach its "Drink Now" window, you will get an alert and you can then sell your case and cash out or plough it back into another promising vintage.
In fact you can sell all your wine anytime you like, but like any trading market, all sellers need buyers and all buyers need sellers. So the selling process does take some time.
The Vinovest Concept is quite simple really, but for some on here it appears to be quite complicated, which signals to me a big red flag that such people are way out of their depth of understanding of how wine investment works.
Anyway, it so happened that for unseen reasons I had to sell my portfolio (not practicing what I preach, yes I know, but I had no choice).
Vinovest did mention that it was not a good idea as all of my wines were very far away from their ideal drinking window, but I simply explained that I had no choice and we listed about 69 Bottles of fine wine on the market.
So it must be understood that I was offering my wines on the open market to potential buyers which are independent of vinovest. Vinovest have no control over who bids for a for sale wine. It did take time. Its a bit like lugging cases of wine to a wine and cheese fair and setting up a stall. People come and bid, if its not enough you reduce your price by 5 dollars and see what happens, then over the course of lets say 3-4 weeks I had sold enough and stopped the listing. So I had a decent cash balance plus 21 bottles left. I decided to leave enough of cash balance in there to cover my monthly fees for 24 months. Then I asked the support desk how to withdraw my money and I was promptly sent an online form where I simply put my bank details and it arrived within 4 days. Job Done. So please, no more silly bad reviews because the reviewer doesn't know how wine investment works.

No, I do not work for, or in anyway, have any special arrangements with Vinovest. I am just an ordinary customer explaining and sharing my experience with Vinovest to you. God blessings upon you if you have reached the end of this tome of a Review.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Too easy

Always looking for alternatives...whiskey barrels seems to be a reliable alternative and this company makes it very easy to invest in that asset class

November 21, 2023
Unprompted review
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Reply from Vinovest

Hi Collin,
Thanks for sharing your feedback. We are thrilled we've been able to help you diversify through whiskey barrels and you've found the process easy.
thanks again!

Rated 1 out of 5 stars

SCAM

If you want to sell your wine, you have to auction it off YOURSELF! And the value they say your account is well above the value people are bidding for your wine. DO NOT INVEST HERE!!!

November 11, 2023
Unprompted review
Vinovest logo

Reply from Vinovest

Hello Ted,
We are sorry to hear your experience with your investment with Vinovest has not met your expectations. Our goal is to provide each of our valued customers with transparency on wine as an alternative investment asset from start to finish; including estimated wine values, market conditions as they change and how to sell your wines if you choose to sell early. We value your feedback as we continue to grow and make adjustments to best serve our customers.
Thank you again.

Rated 1 out of 5 stars

Unethical business practices, steep losses

Where do I begin?

I invested $10K 2 years ago over several installments. I'm currently down ~11%, which is very underwhelming for an investment that was supposed to be uncorrelated with the stock market. The figure with -11% unrealized loss is the supposed "market value" of my vines (whatever that means), not the value that I can sell it for. I've been trying to liquidate for 4 straight months, and the best bids I've gotten on their "marketplace" lowball by 20-30%, so I'm essentially stuck unless I'm willing to accept a 40% total loss. Not at all what I was expecting.

Secondly, and more importantly, the company's ethics are highly questionable. When I signed up, they advertised on their website that customers are never charged any fees for selling 60 days after their purchase date. They changed their terms *after* I invested. They are now charging a 1.5% selling fee and refuse to honor their original terms to me, which further increases my losses. They also promised that selling on reasonable terms would always be possible and that they personally hand-hold customers through liquidations. They even used to have a marketing punt on their website saying "your investment is liquid (pun intended)". Turns out all of that was a lie too.

I understand the business landscape changes and have a lot of sympathy for startups creating brand-new products, but there is no excuse for pulling the rug from under your users, especially your *early* users. Vinovest is an unethical company and I don't recommend anyone use their product. I will update my review if I receive any meaningful response from Vinovest.

October 31, 2023
Unprompted review
Vinovest logo

Reply from Vinovest

Hello Petr,
Thank you for taking the time to share your feedback. We are sorry to hear your experience with Vinovest did not meet your expectations. Our goal is to provide each of our valued customers with transparency on wine investment as an asset from start to finish of the journey, including estimated wine values and portfolio hold times as well as market conditions and selling timelines. We value your feedback as we continue to grow and make adjustments to best serve our customers. Our team will follow up with you via email with an update on your portfolio liquidation.
Thank you.

Rated 1 out of 5 stars

Terrible returns during inflation times...

I started to invest with Vinovest about 1.5 years ago as a mean of diversification, and based on the claim they had better performance than the S&P500. As of today, my portfolio is down 8% against the inital value in dollar. As a matter of fact, it is down 18% if you factor in the depreciation of the dollar during the same time. I invested to fight inflation and it went the opposite direction; my investment got depreciated against a highly depreciating currency. If I wanted to sell right now, by looking at the comments, I could expect to get 75% of the price displayed by Vinovest. That means if I would sell now at these conditions, I would have lost 43% of my investment, and this in a matter of 1.5 year... This is a complete fail, what else can I say. I believe Vinovest is over-paying the wines that they buy for their customers, and I believe their selection is not very good since most of the wines they selected for me lost their value. Obviously it does not make sense to sell now before the selling window, so I will wait, but the experience so far is painful.

October 30, 2023
Unprompted review
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Reply from Vinovest

Hello Franck,
Thank you for taking the time to share your feedback. We are sorry to hear your experience with Vinovest has not met your expectations in your first year of investment. Our goal is to provide each of our valued customers with transparency on wine investment as an asset from start to finish of the journey, including estimated wine values and portfolio hold times and market trends. We appreciate your feedback as we grow and continue to make improvements to our platform.
Thank you,

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