Petr Gazarov

I have hosted a Wordpress website for almost 3 years. The website goes down regularly about once a month. Sometimes for 10 minutes, other times a couple hours. Their website (account center) has poor UX and it’s always broken. Today I had to chat with support agent because the change address form didn’t work, AND the form to create a security pin was also broken. This doesn’t give me any trust that their other technology products are working as advertised, if they can’t get such basics to work reliably. I definitely won’t be using them for any new projects.

Where do I begin?

I invested $10K 2 years ago over several installments. I'm currently down ~11%, which is very underwhelming for an investment that was supposed to be uncorrelated with the stock market. The figure with -11% unrealized loss is the supposed "market value" of my vines (whatever that means), not the value that I can sell it for. I've been trying to liquidate for 4 straight months, and the best bids I've gotten on their "marketplace" lowball by 20-30%, so I'm essentially stuck unless I'm willing to accept a 40% total loss. Not at all what I was expecting.

Secondly, and more importantly, the company's ethics are highly questionable. When I signed up, they advertised on their website that customers are never charged any fees for selling 60 days after their purchase date. They changed their terms *after* I invested. They are now charging a 1.5% selling fee and refuse to honor their original terms to me, which further increases my losses. They also promised that selling on reasonable terms would always be possible and that they personally hand-hold customers through liquidations. They even used to have a marketing punt on their website saying "your investment is liquid (pun intended)". Turns out all of that was a lie too.

I understand the business landscape changes and have a lot of sympathy for startups creating brand-new products, but there is no excuse for pulling the rug from under your users, especially your *early* users. Vinovest is an unethical company and I don't recommend anyone use their product. I will update my review if I receive any meaningful response from Vinovest.

Was automatically signed up by ex-employer without opt-in consent. I called and asked to delete all my data and stop sending me marketing emails, long after I left that employer. The rep held me on the line for 30 minutes, then hung up. They haven't heard about CCPA, and the customer service is useless. The web app is very unintuitive also.

I purchased the gigabit internet. I live in Los Angeles. When it works, it's fast. About once a week, it would suddenly drop, and the modem would need to be restarted. Every other month, there would be an outage 2-3 hours long. When you cancel, they won't prorate, even though my billing cycle runs through the middle of the following month (and I won't be using half of what I paid for). Overall, not a very customer-centric company.