Get Out While You Can
I first opened my Vinovest account in August of 2020 with ~$5,000 in deposits. About a month ago, I decided to add another $5,000 to my existing Vinovest account in order to expand my wine portfolio. Three weeks later, Vinovest moved the money out of my wine account and used it to buy Whiskey investments without my knowledge or consent. I had not made any investments in Whiskey prior to this and had no intention of doing so. I sent three messages to Vinovest customer support asking that this transaction be reversed but have not heard anything from the company in weeks.
I am now trying to liquidate all assets I have with Vinovest and have discovered that there is no option on their site to sell the whiskey they purchased with my money. My wine portfolio has now been listed for sale but the estimated value of the wines (in my portfolio for the past 3.5 years) somehow mysteriously dropped within an hour of listing them for sale. It remains to be seen if I will ever get any money back from this company...And wouldn't you know it, Vinovest has no posted phone number to reach out to when multiple messages are ignored.
If you haven't given your money to this predatory company yet, don't.
Reply from Vinovest
Hi Dave,
Thank you for bringing your concerns to our attention. We’re deeply sorry to hear about the difficulties you’ve experienced and the frustration caused by this situation.
We genuinely want to assist you and thoroughly investigate your concerns, but we’re unable to locate or verify your account with the details provided in this review. To fully address the issues you’ve mentioned, we kindly ask that you reach out to us directly to our support team via email or phone, which was recently added as an additional support option for all of our investors.
We understand how critical clear communication in how your portfolio is managed is for all investors and sincerely apologize if any of your prior messages went unanswered. This is not the level of service we strive to deliver.
Thank you for your patience and understanding. We value your feedback and look forward to resolving this for you as quickly as possible.
