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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the speed and reliability of delivery. Consumers appreciate the wide range of products available at competitive prices, as well as the user-friendly website. Many reviewers also mention the personal touches, such as free chocolates included with orders, which enhance their overall satisfaction. People frequently commend the customer service team for their promptness, knowledge, and helpfulness. Reviewers highlight instances where representatives went above and beyond to resolve issues, provide solutions, and ensure customer satisfaction. The live chat feature is particularly valued for its accessibility and efficiency in addressing queries and concerns. Overall, customers express strong loyalty and recommend this company for its exceptional service and commitment to customer care.

Based on these reviews

Rated 5 out of 5 stars

I’d give 10 stars if I could! Nothing is too much trouble for Eva and the team - I’ve chatted and chatted constantly worrying and changing my mind what will/wont suit me… They’re very patient... See more

Rated 5 out of 5 stars

They got back to me within 5 mins, I emailed with an issue. The whole issue was resolved in half an hour and I recieved free vapes as compensation. They're very nice people. I was surprised.

Rated 5 out of 5 stars

I recently ordered some replacement pods for my vape pen. They delivered the next day. Unfortunately my parcel was stolen. I spoke to Rob who said "!no problem, we will make enquiries with Royal Mail,... See more

Company replied

Rated 5 out of 5 stars
Redirected

Wow just wow ordered a few vapes yesterday around 4pm and they arrived at 9am this morning.To say I'm impressed is an understatement.Perfectly packaged and all correct. I will definitely be ordering a... See more

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Rated 5 out of 5 stars

I had an issue recently and reached out to customer service, and I was lucky enough to be assisted by Ava. From the very beginning, she was professional, friendly, and incredibly helpful. She too... See more

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Rated 5 out of 5 stars

My go to online vape store, always delivered the next day, love the little scratch card idea with a chance to win a freebie, only ever had one mishap when I was sent the wrong stuff, but they reshippe... See more

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Rated 5 out of 5 stars

They offer a wide range of e-liquids, coils, mods, and accessories. Shipping was really fast, and items arrived well-packaged. The customer service is also a standout. Josephine was very knowledgea... See more

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Rated 5 out of 5 stars

I ordered some coils for my vape after speaking to a gentleman on the website chat, they were delivered and didn’t fit. Confused, I sent an email and Luke responded, and it turns out I just needed a d... See more

Company replied

Rated 5 out of 5 stars

I purchased 4 aspire R1s and not one of them holds a charge and when I put in vape liquid all I got was a mouthful of liquid,after I contacted vape.co.uk they were very helpful and explained that the... See more

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Rated 5 out of 5 stars

Absolutely brilliant company, I don’t even know where to start. Made quite a big order including kit, batteries and juice. Selected next day DPD but unfortunately there was complication wit... See more

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Rated 5 out of 5 stars
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Reliable, fast and well packaged deliveries. Great prices compared to the high street and always has bundle deals for those that want to stock up. The little chocolate I get with every order is just a... See more

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Rated 5 out of 5 stars

The representative I spoken to was called Luke. Did an absolute amazing job at resolving my issue, fixed the problem and give a solution the main concern that was caused. Couldn’t thank him enough. Ab... See more

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Rated 5 out of 5 stars
Redirected

Just ordered a vape pen and got confirmation email right away. Less than 10 minutes later an email to say it has been dispatched! (Next day delivery as order amount qualified for free next day) Impres... See more

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Rated 5 out of 5 stars

Great service, super quick delivery, wide range of products at great prices, website easy to navigate, good points to redeem for cash off what more do you want. Love that you get a little chocolate wi... See more

Company replied

Rated 5 out of 5 stars

This company is UNREAL! They have an excellent selection of vapes at extremely reasonable prices. But what really sets them apart is their human customer service. I can't sing their praises enough, th... See more

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Rated 5 out of 5 stars
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Helpful live chat when I struggled through payment screen crashing. Products were delivered very quickly and all correct. Competitive prices and free delivery. Thank you. I am very happy with t... See more

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Rated 5 out of 5 stars

Great service from Vape UK - super quick delivery, my order arrived the next day! They even included a free square of chocolate, which was a lovely touch. Will definitely order again soon :)

Company replied

Rated 5 out of 5 stars

Got 2 elf bars for £2.50 on sale which was a very good price and deal I love the flavours too. And a hyola ultra in flavours tropical fruit and kiwi passion and they are amazing for £10.99. I am most... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered four times (with my fifth on the way) and this store has been flawless every time. You can order as late as 7 PM for next-day delivery, even on a Sunday, with Royal Mail tracking –... See more

Company replied

Rated 5 out of 5 stars

Always a great service. Free 24h delivery when spending over £20. Only had an issue once, where an item was missing and it was quickly rectified and received within 24 hours.

Company replied

Rated 5 out of 5 stars
Redirected

I made a mistake on my order and within minutes of sending the email I had a response and a solution instantly. Rob and Emma were so helpful, wouldn’t use anywhere else now this is definitely the best... See more

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Rated 5 out of 5 stars

Just received my 2nd order and as expected everything went perfect.This is my go to site for my vapes.Flavours are always in stock and the next day FREE delivery is excellent. Thank you for a great se... See more

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Rated 5 out of 5 stars

I’ve made many orders with Vape.co.uk, since I’ve switched from smoking to vaping. What made me go with this site is the amount of info about every product, and if you need help a human is on... See more

Company replied

Rated 5 out of 5 stars

This company is a godsend for me to find. Long term pot smoker that wanted rid of tobacco but, was sceptical anything would work for my pain as well as the real.deal but, I have been able to half my t... See more

Company replied

Rated 5 out of 5 stars
Redirected

Faultless service, very competitive prices. Ordered 2pm Tuesday, my order was delivered By 10am Wednesday and saved myself the equivalent of 3 free bottles of juice purchasing from my local vape shop.... See more

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Rated 5 out of 5 stars

This company went above and beyond in their customer service,such a shame all companys cnt be like them,will definately be using them again excellant company.

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Rated 5 out of 5 stars
Redirected

Absolutely brilliant customer service, got sent wrong items, got in touch & sorted it straight away aswell as being very generous. Thank you Rob.

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Rated 5 out of 5 stars

I ordered 2 refilled pods for next day delivery when the pods didn’t arrive I got in contact with them and they refunded the delivery charge and said to get in contact with them if it doesn’t arrive t... See more

Rated 5 out of 5 stars
Verified

They really care about their customers and sell genuine products at competitive prices. I'm very pleased and will continue to use them until I quit nicotine. Thanks

Company replied

Rated 5 out of 5 stars

This was my first order from Vape.co.uk I emailed them regarding tracking my order and got a reply straight away from Emma. I ordered on Tuesday night received my order on Thursday afternoon I wil... See more

Company replied

Rated 5 out of 5 stars
Redirected

I can’t believe how fast my order was processed! Ordered at 6.30pm Tuesday and I’ve had the tracking through and it’s delivered tomorrow! That’s also the free delivery. Quicker than Amazon prime!

Company replied

Rated 5 out of 5 stars
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I had a issue with a vape that I ordered and even though I wouldn't have been entitled to anything however Rob and Max provided a solution and great customer service! For that experience alone, I only... See more

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Rated 5 out of 5 stars

I’ve used these guys for a couple of years now and they never let me down, had one missing once and they sorted it that i received it with my next order. Customer service through the live chat... See more

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Rated 5 out of 5 stars

Great company. I placed my first order in December and was given a free vape with my next order. I placed second my order today and had an email from Luke to say my free item had been added to my orde... See more

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Rated 5 out of 5 stars

Amazing and quick delivery , I buy my cbd orange county vapes from here - cheapest place to buy them - most stuff I’ve price comparisoned is cheaper on this website- will keep ordering monthly from he... See more

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Rated 5 out of 5 stars
Verified

Reliable, good prices, prompt customer services replies, (just the once though!) delivery fast too. No need to go anywhere else!

Company replied

Rated 5 out of 5 stars
Verified

I love the new Angel 20000 vape kit which is great value at £11.89 each with 2 x prefilled replaceable large tanks and replaceable pods (also filled). They're also doing a 2 for 1 offer! Wi... See more

Company replied

Rated 5 out of 5 stars
Redirected

Excellent customer service and products really fast shipping and it’s great you can talk to someone one a live chat if there are any problems best vape company I have ever used highly recommend

Company replied

Rated 5 out of 5 stars

To be honest I can't fault them, they always send them out for next day delivery and there customer service is brilliant if I've ever had a problem, they sort it out straight away

Company replied

Rated 5 out of 5 stars

I received absolutely outstanding customer service from this online shop. I made a purchase just before 6pm and received my order the next day around 11am. Unfortunately, the item was incorrect so I c... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend vape-co-uk enough! First of all a huge thank you to Emma, Max and Rob for all their help. I made my initial order and selected DPD delivery but there were issues with... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience was great cheapest I could find quick delivery and well packaged

Rated 5 out of 5 stars

This company are quick to deliver and any problems are swiftly dealt with and sorted straight away. This will be my go to vape shop online from now on . First class service

Company replied

Rated 5 out of 5 stars

I have received a faulty refillable vape and I reached out to vape.co.uk. My issue was sorted out right away and I was sent a replacement. The customer service was great, I really recommend this vape... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service. Received my order before time, good value and good tastes. Thank you Vape.co.uk

Company replied

Rated 5 out of 5 stars

Ordered at 7:15pm, delivered early the next morning. Website is easy to use, products as expected. Highly recommend.

Company replied

Rated 5 out of 5 stars

Great customer service. Received some incorrect items and the customer service team members were quick to reply, super friendly, and helpful in assisting me with returning the ones I received and resh... See more

Company replied

Rated 5 out of 5 stars

This company is my go to site for all my vaping needs. Never had a problem, always quickly dispatched.

Company replied

Rated 5 out of 5 stars

In particular one of your team members who goes by the name of Emma was a complete legend very polite and professional and makes customers feel at ease , was extremely efficient in getting my issues o... See more

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Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!


Contact info

4.8

Excellent

TrustScore 5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Outstanding customer service

Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing just outright respect for the customer

They are really nice people and know how retain customers

I will use this place for all my vape needs the customer service given has won me over and the politeness of the staff

Thanks a lot guys

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service, great prices

I've made two orders now, and both times I've just had the best service.
Shipping is free over £20, which is just great to start with.
However I also asked one of their advisors a question via web-chat: spoke to a human immediately, they were super helpful, gave me all the advice I needed, and didn't try to upsell me or even convince me to order through them. I was just given all the info I'd asked for, really clearly, with links, and it was amazing.
Also when I did place an order, I made a request in the additional info box and it was actioned INSTANTLY and the Order was processed within a few minutes with an adjustment.

Really, really great service all round.

And the prices are great too, I've had a good BOGOF deal on liquid and the kits are cheap while still being good quality.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

I’d give 10 stars if I could!

I’d give 10 stars if I could!

Nothing is too much trouble for Eva and the team - I’ve chatted and chatted constantly worrying and changing my mind what will/wont suit me…
They’re very patient and full of vape knowledge so if you’re new to vapes do not worry!
It doesn’t even matter if you do or don’t end up making a purchase they genuinely enjoy their work you can tell.
Made a few orders, very quick and easy and when one item wasn’t to my taste they offered a refund (which I didn’t need to ask for) and the helped me place a new order…
I messed the new order up (too quick and added too many items!) and Eva immediately amended my new order so I could still get my items the day after.
Cannot recommend enough!!!! Bravo, great to see such genuine customer service online when everyone else is using AI Bots

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Got back to me in 5 mins

They got back to me within 5 mins, I emailed with an issue. The whole issue was resolved in half an hour and I recieved free vapes as compensation. They're very nice people. I was surprised.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

In particular one of your team members…

In particular one of your team members who goes by the name of Emma was a complete legend very polite and professional and makes customers feel at ease , was extremely efficient in getting my issues or and queries resolved and kept me informed and up to date every step of the way, I recommend a 75% raise and a 15% bonus of the total of her yearly wage, really nice person and does your company proud thanks emma

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

This company went above and beyond in…

This company went above and beyond in their customer service,such a shame all companys cnt be like them,will definately be using them again excellant company.

September 1, 2025
Unprompted review
Vape.co.uk logo

Reply from Vape.co.uk

Hi Tracey!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our service, it really does mean alot to us!

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars

This company is a godsend for me to…

This company is a godsend for me to find. Long term pot smoker that wanted rid of tobacco but, was sceptical anything would work for my pain as well as the real.deal but, I have been able to half my tobacco intake in the first 3 days. Also Liam was very patient and helpful with a query I had. Excellent service. Thank you

September 2, 2025
Unprompted review
Vape.co.uk logo

Reply from Vape.co.uk

Hi Michelle!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our service and that's amazing, well done! We are so happy we have been able to help with that :)

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars

Got 2 elf bars for £2.50 on sale which…

Got 2 elf bars for £2.50 on sale which was a very good price and deal I love the flavours too. And a hyola ultra in flavours tropical fruit and kiwi passion and they are amazing for £10.99. I am most definitely ordering from here again.

August 23, 2025
Unprompted review
Vape.co.uk logo

Reply from Vape.co.uk

Hi Isla!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with your vapes!

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars
Verified

Ordering was extremely easy and…

Ordering was extremely easy and delivery was quick.

July 25, 2025
Vape.co.uk logo

Reply from Vape.co.uk

Hi Lorraine!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our service!

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars

Amazing and a forever customer

I’ve ordered four times (with my fifth on the way) and this store has been flawless every time. You can order as late as 7 PM for next-day delivery, even on a Sunday, with Royal Mail tracking – a huge improvement over other places I’ve used that cut off at 4 PM and NOT deliver on Sundays.

What truly sets them apart is their customer service. There’s a small chat box right on the website, and within 60 seconds, I’m speaking to a real person. This chat feature, accompanied by such an amazing team, is honestly easier than making a phone call. As someone who is disabled and relies on text-to-speech, this is a complete game changer. It’s accessible, efficient, and incredibly reassuring — I’m now a forever loyal customer.

I’ve spoken to customer service every single time I’ve ordered, and they’ve been consistently fantastic. They help you compare products, advise on strengths, and answer questions clearly and quickly. The team is kind, knowledgeable, and genuinely go above and beyond – they’re a real credit to the company.

I don’t usually leave reviews, but this store truly deserves it. With is vast range of everything really and Fast, friendly, reliable, and genuinely supportive – I won’t shop anywhere else.

August 5, 2025
Unprompted review
Vape.co.uk logo

Reply from Vape.co.uk

Hi Danielle!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our service and we do really appreciate the time you've taken to leave this lovely review, I have passed this onto the team also as we always appreciate hearing how happy our customers are with the service we have provided!

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars
Verified

Quick delivery

Quick delivery, decent prices, but think I chose the worst flavours available.

July 25, 2025
Vape.co.uk logo

Reply from Vape.co.uk

Hi Christine!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our service but I am sorry to hear you weren't happy with the flavours you chose, please feel free to contact us when you place your next order and we can let you know our most popular flavours :)

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars
Verified

Super company

Brilliant value for your money

July 25, 2025
Vape.co.uk logo

Reply from Vape.co.uk

Hi Fiona!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our products!

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars
Verified

Excellent service very quick FREE…

Excellent service very quick FREE delivery

July 25, 2025
Vape.co.uk logo

Reply from Vape.co.uk

Hi Meeeeee!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our service!

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars

Great customer service

I recently ordered some replacement pods for my vape pen. They delivered the next day. Unfortunately my parcel was stolen. I spoke to Rob who said "!no problem, we will make enquiries with Royal Mail, meanwhile we will send your order again". I was overwhelmed.

July 31, 2025
Unprompted review
Vape.co.uk logo

Reply from Vape.co.uk

Hi Lynda!

Thank you so much for taking the time to leave this review.

I am so sorry to hear that your order was stolen but so pleased our team managed to get this rectified for you, our top priority is making sure our customers are happy so we always do what we can to ensure they are :)

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars

My go to company

This company is my go to site for all my vaping needs. Never had a problem, always quickly dispatched.

July 18, 2025
Unprompted review
Vape.co.uk logo

Reply from Vape.co.uk

Hi Miss Flowers!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our products and service!

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

Rated 5 out of 5 stars

Just received my 2nd order and as…

Just received my 2nd order and as expected everything went perfect.This is my go to site for my vapes.Flavours are always in stock and the next day FREE delivery is excellent. Thank you for a great service

July 29, 2025
Unprompted review
Vape.co.uk logo

Reply from Vape.co.uk

Hi Andrea!

Thank you so much for taking the time to leave this review.

We are so pleased you are happy with our service and products, you are very welcome!

Hope to see you again soon :)

All the best,
The Vape.co.uk Helpers Team

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