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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, noting the promptness and reliability of deliveries. Many consumers highlight the speed of delivery, with some even receiving their orders on Sundays. People appreciate the wide variety of products available and the competitive pricing. Consumers also express satisfaction with the company's customer support, describing it as helpful, friendly, and quick to resolve any issues. The ease of navigating the website and placing orders is another aspect that reviewers frequently commend. Overall, consumers feel that the company provides a seamless and enjoyable shopping experience.

Based on these reviews

Rated 5 out of 5 stars

I've been using them for a few months now having found a liquid and shot that suited me. They have been faultless. Easy, simple ordering and utterly ridiculously quick processing of order and delive... See more

Company replied

Rated 5 out of 5 stars
Verified

Been using Vape club for a while now. Great choice of juices and vapes. And really good prices. Delivery is fantastic order at 8:30pm before and delivery arrived late afternoon the next day. Did hav... See more

Company replied

Rated 5 out of 5 stars
Verified

Really informative and easy to navigate site. Good description of vaping equipment and available liquids. Having just moved over to vaping after having been a smoker for too many years, I was worried... See more

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Rated 5 out of 5 stars
Verified

I have been buying my vape products from Vape Club for months and now order for my mum. The variety of kits is amazing and the same applies to the flavours of the refill pods and e-liquids. The delive... See more

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Rated 5 out of 5 stars
Redirected

Excellent service and response, even when delivery goes wrong through no fault of Vape Club. I can thoroughly recommend this company (and I’ve tried a few different ones whose service leaves a lo... See more

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Rated 5 out of 5 stars

Over the moon with this company!, I have been using them for over 4 years now and if I have ever had a problem (only ever happened maybe once or twice) they are very quick to resolve it. I spoke to Jo... See more

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Rated 5 out of 5 stars

I have been buying my vape juices solely from this company around 2 years now & have never been letdown. They have great deals at amazing prices. They also offer free next day delivery if order... See more

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Rated 5 out of 5 stars

I've ordered with vape club on a couple of occasions and my fiancee has too. We have received a couple of faulty pods in our orders that just wouldn't fire and the team have been very quick to... See more

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Rated 5 out of 5 stars

Omg! Amazing vape experience! 😀 I always get my refills here for my smart max, Pyne and titan x. The pods deliver a brilliant flavour every time and I have never had any issues! I have also used V... See more

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Rated 5 out of 5 stars
Verified

The delivery time was unbelievably fast. I placed the order on the Saturday evening & the package arrived at its destination around Sunday lunchtime. By far the fastest delivery ever, let's hope that... See more

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Rated 5 out of 5 stars
Verified

Bought a few for my wife who often misplaces or forgets to charge her regular kit. Well made, compact, reliable and good value she can now keep one of these in her bag or suitcase as a standby.

Company replied

Rated 5 out of 5 stars

Brilliant service. I’ve ordered a few times now and every time I’ve received next day delivery (free as well over a certain amount). I live in Aberdeen, where Next day delivery, paid for or not does... See more

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Rated 5 out of 5 stars
Verified

I was purchasing pouches off another brand,direct.they were 6.50 a pop or discount with subscription.i came across this company,vape club, online.im not interested in vapes or anything like that,just... See more

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Rated 5 out of 5 stars
Redirected

My order was 2 days late. However the Vape Club team contacted me and refunded the cost of delivery plus gave me money off my next two orders. The customer service I receive from Vape Club, is se... See more

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Rated 5 out of 5 stars
Verified

Been using VapeClub for a very long time and never had an issue. Stock is always available and there’s always a great variety. Packaging and postage is spot on every time! Will never use another servi... See more

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Rated 5 out of 5 stars

Been shopping here for a few years now. Never had a bad experience. If an item is out of stock, they'll call you and advise this. Their dispatch is prompt (same day if ordered before a certain time)... See more

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Rated 5 out of 5 stars

Has to be by far the best Vaping company in the country. Been using them for a few years now and have never had an issue. The staff when they come and greet you are always polite and friendly, are ext... See more

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Rated 5 out of 5 stars
Verified

I keep coming back for the fantastic variety of choices, excellent deals, extremely quick delivery and well packaged items. You dont get better than Vape Club

Company replied

Rated 5 out of 5 stars
Verified

I've reviewed VC before. However, I thought it would be a good idea to add to my thoughts with some questions: - do you know any vaping supplier that provides customer service between 8am &... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous , best experience yet , ordered on the afternoon and next day (keep in mind it was Sunday) the delivery vas here before noon . Definitely will use VAPE CLUB again. Definitely recommend it .

Company replied

Rated 5 out of 5 stars
Verified

Had a small issue with delivery (not Vape Club’s fault), but they sorted it quickly and sent out a replacement right away. Really happy with the service great customer support! I’ll definitely be orde... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, fantastic prices and friendly customer service. I had a mechanical issue with a device I bought, I was able to get a replacement sent out the same day. Special than... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order what I wanted at good prices. Ordered on a Saturday morning and it was delivered the next morning ! Didn’t even know Sunday delivery existed !!! Great company thank you

Company replied

Rated 5 out of 5 stars

Absolutely Brilliant! Great product that works first time. Lovely flavours and hits the spot for smoking withdrawals .. Excellent service and quick delivery. Would recommend 😎

Company replied

Rated 5 out of 5 stars
Verified

Vape club have always provided exceptional service. I can always rely on them to deliver well and on time, communicate clearly and with helpful and friendly responses and offer great offers and reward... See more

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Rated 5 out of 5 stars

This company is the absolute best. Nothing too much trouble. Delivery always accurate and on time. Great value for money and charming staff

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Rated 5 out of 5 stars
Verified

Website had everything i was looking for..Easy to navigate..Easy to checkout...Seamless transactions...Delivery made by Royal Mail the next day....Excellent Service...Really Impressed....Thanks VapeCl... See more

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Rated 5 out of 5 stars
Verified

As always delivered on time was very impressed as this was a Sunday delivery from royal mail and to be honest I didn't think I would get it til Monday due to the weekend As always my order was perfe... See more

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Rated 5 out of 5 stars
Verified

Ease of website use, ease to order, delivery was super fast (Next day) vape is marvellous had another and have mislaid it so bought another as I love this brand of vape. Juices are great tasting an... See more

Company replied

Rated 5 out of 5 stars

Had a problem with the vape I just ordered. Amazing customer services. Went on their website at 8pm and got through on chat, within seconds they had ordered me a new one, no problems no fuss. Amazing... See more

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Rated 5 out of 5 stars
Verified

I placed an order for my son for his vape juices said it could take up to 5 days to arrive. Arrived within 3 days. Used this company before and excellant service highly recommend

Company replied

Rated 5 out of 5 stars
Verified

Always great service. Never had any problems and have recommended so many people to use the vape club. Love the fact if you order before 9pm get it next day.

Company replied

Rated 4 out of 5 stars
Verified

I am new to the vape scene, so I was keen to make sure I got the right vape, and although I got the right product in the end, I would encourage this company to make it even easier to work out which v... See more

Company replied

Rated 5 out of 5 stars

I had an issue and a very helpful man called Eric help me resolve the problem straight away I am very pleased with the outcome and would recommend the vape club to anyone who is or wanting to vape tha... See more

Company replied

Rated 5 out of 5 stars
Verified

vape club is a brilliant site for all your vapes and pods , i have had a few issues with leaking ivg pods but it was quickly sorted out customer service is excellent

Company replied

Rated 5 out of 5 stars
Verified

Use Vapeclub monthly and will continue to do so. Never beaten on price and delivery is ridiculously quick.

Company replied

Rated 5 out of 5 stars

I have been a customer of Vape Club for nearly 3 years. Obviously that speaks volumes about the quality of their products. What also has been very impressive & another reason i have stayed with t... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been using Vape Club for years and happy with there service. Orders always turn up very quick. Recommended.

Company replied

Rated 5 out of 5 stars
Verified

Navigating the website was simple. The service was great, and delivery was swift and painless! Got exactly what I ordered no fuss.Good job!

Company replied

Rated 5 out of 5 stars
Verified

Always quick to deliver (sometimes next day when I've ordered late at night!) and everything as described, at a great price. Never had a complaint.

Company replied

Rated 5 out of 5 stars
Verified

Delivered incorrectly due to bad envelope but emailed the company and they sorted the issue for immediately. Can’t praise them enough

Company replied

Rated 5 out of 5 stars
Verified

Love my Lost Mary vape. Lovely flavours, long lasting battery, gives a good toke. The delivery was so quick. The price is so good as well. And the choice of flavours are fab! Will definitely be contin... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service as always. Eric on the chat system was so helpful and got my problem resolved quickly.

Company replied

Rated 5 out of 5 stars
Verified

Always a first class service. The team are always quick to helo should there be any issues and the dispatch and delivery times are by far the best too.

Company replied

Rated 5 out of 5 stars
Verified

Great choice, and cheaper than in the shops. Easy selection of products too. Prompt delivery and was able to track package. Will definatly be ordering again.

Company replied

Rated 5 out of 5 stars
Verified

Vape club are the best company to order from. Fast delivery, helpful staff. Quality items at great prices.

Company replied

Rated 5 out of 5 stars
Verified

Was surprised to find my order at home the next day after finishing work on the Saturday morning

Company replied

Rated 5 out of 5 stars
Redirected

Now once again I had a problem and contacted the customer service and the phone was answered in seconds. 👍. And what a help. I have take. All advise and been on top of the world with the vape club.... See more

Company replied

Rated 5 out of 5 stars
Verified

Placed order at 18-30 hours on a sunday.was delivered at 11-45 am next day wow excellent service

Company replied

Rated 5 out of 5 stars

I've ordered many times, always fast delivery. Brilliant service 👌

Company replied

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Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

Written by the company

At Vape Club we offer the largest selection of vape products online. Explore over 4,500 e-liquids in every flavour, nicotine strength and VG/PG concentration. When it comes to hardware we have the latest and best vape kits, with options for every budget, alongside replacement tanks, pods and coils. Since 2012, we’ve been offering the best vapes and advice to help smokers across the UK make the switch. We don’t stock anything we wouldn’t use ourselves and our service is second to none. Place your order by 9PM weekdays and 4PM weekends and it’ll be dispatched the same day, spend over £20 and we’ll deliver it with free next-day delivery. Got questions? Contact our UK-based experts, they’re available seven days a week by phone, email and live chat.


Contact info

4.9

Excellent

TrustScore 5 out of 5

45K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Great customer service

Had a small problem with the order from my end. Customer service really good and went that extra mile to sort it out. Email replies within minutes not the usual hours or days that has become the normal with most companies. Definitely use again.

October 10, 2025
Rated 5 out of 5 stars
Verified

Very pleased

Excellent service. Delivery very quick. Package was damaged on arrival and had lost 2 of vapes. Replacement sent and arrived next day. Wide selection to choose from.

October 10, 2025
Rated 5 out of 5 stars

Can't fault the Vape Club

Can't fault the Vape Club. I have been using them for a couple of months now.
Really easy to use website.
Super quick delivery which is always greatly appreciated, and really well priced. The only downside I would say is I would like to see more flavours in the range I buy from (Hayati Pro Max refills). There is a good range of them, but more would be great.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent service from start to finish.

Excellent service from start to finish.

Kept updated with order progress and delivery, which was received the next day.

This was my first order with this company after they were recommended to me by Innokin.

Because of the recommendation and the professional service received, I will be back when my vapes need replacing.

September 26, 2025
Rated 5 out of 5 stars
Verified

very fast service and I can always the…

very fast service and I can always the best prices online. Highly recommended

October 10, 2025
Vape Club logo

Reply from Vape Club

Hey Cristian,

I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.

We look forward to assisting you in the future.

Kind Regards,
Szymon

Rated 5 out of 5 stars
Verified

Super quick delivery

Super quick delivery!

Exactly what I was after and at a great price too

October 10, 2025
Vape Club logo

Reply from Vape Club

Hey Helen,

Thank you for taking time out of your day to leave us a review.

We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!

If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!

Kind Regards,
Szymon

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