Tu clothing by Sainsbury's Reviews 16,996

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the affordable prices, with many noting the possibility of finding bargains, especially during clearance events. People highlight the good quality of the items, describing them as durable, comfortable, stylish and true to size. Furthermore, shoppers find the website easy to navigate, with clear product descriptions. Consumers report a straightforward ordering process and appreciate the option to collect their purchases in store. Many highlight the helpfulness and friendliness of the staff during collection. However, some consumers express mixed feelings about the order and delivery service, citing issues such as delays, incorrect items, and discrepancies in collection dates. Also, a few reviewers report negative experiences with refunds.

Based on these reviews

Rated 4 out of 5 stars
Invited

Hello They are very comfortable and very practical. But you changed the material they are made of. I bought them a few months ago and they were made of a different material with a different weave an... See more

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Rated 4 out of 5 stars
Invited

Reasonably priced velvet jacket that I bought to go with the matching bottoms I bought in store looks very smart with a maroon shirt. Only thing I was unhappy about it got delivered to wrong door by e... See more

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Rated 4 out of 5 stars
Invited

Everything was fine except the pick up arrangement. I wanted to collect my purchases from Sainsburys, Sixfields, Northampton, but that option apparently was not available. So I arranged to collect f... See more

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Rated 4 out of 5 stars
Invited

Website worked, but as payment was thru a third party (which required a password reset) I can't confirm if the Nectar points were actually added to my account. Collection wasn't possible thru my neare... See more

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Rated 5 out of 5 stars

Bought the "Check Printed Drawstring Wide Leg Trousers (tuc146311881)" and I have to say the quality is impeccable. Had a pretty bad fall while wearing them, didn't see the curb I guess, and my k... See more

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Rated 5 out of 5 stars
Invited

On line site is easy to navigate Clothes are shown and described clearly. When I had a problem with non deljacket it was sorted out promptly and with courtesy. Refunds given quickly once returned go... See more

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Rated 5 out of 5 stars
Invited

Easy to order, items true to sizing and discription, great reduction in price ( brought 3!) everything I’ve brought for Tu always happy with it . Notified when in , so easy I always do click and colle... See more

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Rated 5 out of 5 stars
Invited

Kept well informed regarding delivery date, and received a text when ready for collection, which was quick and easy. Pleased with my order

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Rated 3 out of 5 stars
Invited

I only received one item instead of two . I tried to resolve the issue online and was told I had to go back to the store where I collected my package from . The staff were very helpful and refunded th... See more

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Rated 5 out of 5 stars
Invited

Sainsbury's have made it very easy to order and collect from your local store.Their items always arrive before the advised date and are of excellent quality.

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Rated 3 out of 5 stars
Invited

none of the dates matched up, the date from confirming collection was longer than first shown. I was informed that the collection day would be after 4p on Friday then I received a message saying it wa... See more

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Rated 5 out of 5 stars
Invited

I bought myself a pair and found them so cosy and soft so thought I would treat my daughter and granddaughter to a pair each. Both fully agree with me and said they are the best they have ever had and... See more

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Rated 5 out of 5 stars
Invited

Prompt delivery to my local Sainsbury’s store and I did return one of my items that I had ordered , quick service and very happy with the jumper that I kept.

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Rated 5 out of 5 stars
Invited

It was so easy to order, opted for collection in store as I do shopping there. Was kept up to date and informed when it would be due for collection and the time. Went to collect, everyone was so help... See more

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Rated 5 out of 5 stars
Invited

Tu absolutely amazing. Everything I ordered was quality items, also the style of uniforms they have are far more appealing style wise than other companies, suiting more the pretty Frenchie frilly l... See more

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Rated 5 out of 5 stars

Perfect transaction thank you. Ordered yesterday, delivered today, friendly yodel driver. Items packaged well and on hangers. Great prices, easy website to use. Recommended.

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Rated 5 out of 5 stars
Invited

Comfortable wellies, I’ve got large legs so like the short ones they fit well and have had lots of comments while wearing them. I got the cow print ones size is true to size and would recommend them

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Rated 5 out of 5 stars
Invited

Easy and quick to order on-line for Click”n”Collect at Argos on my next shopping Trip - order was ready to pick up next day! Excellent service and children love their Halloween 👻 🎃 PJ’s! Great servi... See more

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Rated 5 out of 5 stars
Invited

The bra size I wanted wasn't in stock so I ordered online and it came within a few days post free. Ordering was easy and so was collecting it from Argos within Sainsburys. It's good to find a cotton b... See more

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Rated 5 out of 5 stars
Invited

i bought few items canvas shoes, white shirt multipack for school, and dress pants multipack,, and I’m really satisfied with all of them. The prices were great, quality is good for the value, and ever... See more

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Rated 3 out of 5 stars

I love the clothing and the prices (especially on sale) but the delivery to store is pants. So slow compared to other platforms, usually about a week, and twice it’s been longer than the original esti... See more

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Rated 4 out of 5 stars
Invited

Service was great - quick delivery to store, no problem collecting. Had to return items, but that was handled very well also, and the refund 'which may take 3-5 days' was in my account the next day.

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Rated 3 out of 5 stars
Invited

For the third time the order never arrived and I had to contact Tu Sainsburys to chase it up This poor delivery service is down to your external delivers. This never happens with your in-house deliv... See more

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Rated 3 out of 5 stars
Invited

My first review was rejected ! Wrong size shoes sent so, naturally no use so returned. Said the shoes were of good quality. Can't understand rejection of review, if you don't want honest reviews do... See more

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Rated 3 out of 5 stars
Invited

The shopping experience was good - possibly great… I found the items I wanted, ordered them paid for them and received acknowledgement. However, I also received two emails from the delivery firm, EVR... See more

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Rated 5 out of 5 stars
Invited

Style and value for money plus quality reliability is the main reason I shop at Argos and Sainsbury's . I suppose they meet my needs and taste in clothes etc quite closely. So from my point of view... See more

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Rated 5 out of 5 stars
Invited

I couldn't find my size in the shop so i went on line, it was so easy to find my selection which I ordered and they were delivered within two days. I will definitely use this service again.

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Rated 5 out of 5 stars
Invited

Product exactly as described. Paid for urgent delivery - arrived on time. Very pleased.

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Rated 5 out of 5 stars
Invited

Excellent clothes once again from Sainsbury and brilliant prices. When people comment on what I am wearing they are surprised to hear it's from a supermarket, but they really have good designers who... See more

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Rated 5 out of 5 stars
Invited

easy to view website and find what i was looking for, the trousers are good quality and price , they are are stylish and comfortable to wear so a must have for the Autumn

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Rated 4 out of 5 stars
Invited

Ordering and delivery OK. Pick up and return both easy. Dresses have too much material and don't seem to relate to sizes

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Rated 5 out of 5 stars
Invited

Quick simple ordering. Arrived promptly. A good substantial garment, well made. Happy with purchase.

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Rated 5 out of 5 stars
Invited

I was able to collect from a small Sainsbury’s in town , making me less reliant on my daughter! I took the bus in when convenient to me.

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Rated 5 out of 5 stars
Invited

Barrel leg jeans super comfy and like they are high waist, also good quality 👍

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Rated 4 out of 5 stars
Invited

Easy to order and collection in store was simple. Only negative was that it was several days before it was available to collect.

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Rated 5 out of 5 stars
Invited

First time I have ordered from Tu but definitely won't be my last. Extremely impressed by price, quality and delivery/

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Rated 5 out of 5 stars
Invited

Excellent price and quality of the two pairs of trousers. Ordering and using pickup was easy and hassle free.

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Rated 3 out of 5 stars
Invited

I think the delivery should be quicker like Next. Order it one day and in store the next. Generally purchased take about ( days go arrive so need to be speedier .

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Rated 5 out of 5 stars
Invited

Easy to order online & collect. There's a great choice. Good value for money and excellent quality. Staff are always friendly.

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Rated 5 out of 5 stars
Invited

Clothing is great quality at an affordable price and I have purchased some bargains during the men's clearance event as well.

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Rated 5 out of 5 stars
Invited

Was able to click and collect from argos as it's only 6 miles away but sainsburys is 18 miles away .

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Rated 5 out of 5 stars
Invited

Order confirmed. Arrived at store when e mail said. Staff at Argos polite and helpful.

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Rated 4 out of 5 stars
Invited

So easy to order arrived within a few days first class service.good quality goods .

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Rated 5 out of 5 stars
Invited

I ordered this cream thermal top ready for the colder weather. It arrived in store, on time, and is even softer and warmer than I expected. It will be so arm for the winter morning. A very good buy.

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Rated 5 out of 5 stars
Invited

Good quality and as described. Delivery as promised. Can’t fault.

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Rated 5 out of 5 stars
Invited

Easy process to buy online, quick and simple. Jumpers good quality and great price

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Rated 5 out of 5 stars
Invited

Easy service, straight to my local store. Very happy with my selection. Pleased all round.

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Rated 5 out of 5 stars
Invited

Very quick ordering and pick up from store, staff member efficient and friendly

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Rated 5 out of 5 stars

I order clothes and shoes from TU all the time and the quality of the clothes are second to none. what I love 99% of the time the sizing is spot on and they wash perfect every time

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Rated 5 out of 5 stars
Invited

collection easy & return easy. money back fast. Top nice but slightly too tight for me as i bought the wrong size.

Company replied

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Company details

  1. Clothing Store

About Tu clothing by Sainsbury's

Written by the company

Shop Tu clothing
Shop womens clothing
Shop mens clothing
Shop kids clothing
Shop baby clothing

Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.

The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.

Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.

Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.


Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Do not buy online from TU or Argos

Do not buy online from TU or Argos.

If you return items to them via post expect not to recieve your refund for all the items you buy and return because they accept the items back but do not refund you for the entire order.

You then have to spend endless hours on the phone confirming you’ve sent your tracking details previously and returned the items back. You are then advised you’ll get a call from management to process your refund having given all the tracking details tenfold.

It’s unclear why they cannot trace the items given they’ve already accepted them back.

Terrible customer service and process.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Placed an order with TU on Sunday when the 20% of clothing offer was on, I had an email of order confirmation and then by Monday my order was cancelled and refunded. I went onto the website and the item was still in stock so I contacted a customer service who advised there was a logistic error in the delivery process and advise me to re-order at full price and they would refund the difference. So I did this last night. Woke an email this morning again to say that they have cancelled my order again! Despite the item being in stock! Absolutely pathetic company empathetic customer service now I’m waiting over 50 points of refunds and no items. NEVER shopping with TU again.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Easy to order

Easy to order, email confirmation of arrival, I’d gone on holiday but they kept it for long enough that I could collect on my return, definitely will be ordering again very soon

October 10, 2025
Rated 2 out of 5 stars

I bought many many time lots of clothes…

I bought many many time lots of clothes from Tu ,but this time i bought something for my little daughter and straight away after I washed everything its The elastic bands burst and the seam is coming apart , so unfortunately but I'm very disappointed

August 15, 2025
Unprompted review
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Liudmila,

Thank you for your review.

We appreciate you sharing your experience. We're sorry to hear the garment quality didn't meet expectations after washing.
If you could please contact us on 0800 028 6658, or via Social Media (Facebook Messenger/Twitter (X), we would be more than happy to look into this further for you.

Tracey - Tu Clothing.

Rated 5 out of 5 stars
Invited

Everything was available online

Everything was available online, easy website

October 5, 2025
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Blore,

Thank you for your Amazing 5 star review.

We're happy to hear that you found everything you needed on our easy-to-use website.
We appreciate your feedback and we hope to see you shopping with us again soon.

Tracey - Tu Clothing.

Rated 4 out of 5 stars
Invited
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Kay,

Thank you for your review.

We appreciate your positive feedback and we are so happy the ordering and delivery process worked well for you.
We appreciate your feedback and we hope to see you shopping with us again soon.

Tracey - Tu Clothing.

Rated 5 out of 5 stars
Invited

Very simple to order and everything…

Very simple to order and everything dealt with promptly.

October 9, 2025
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Jill,

Thank you for your Brilliant 5 star review.

We're happy to hear that you found our ordering process simple and efficient.
We appreciate your feedback and we hope to see you shopping with us again soon.

Tracey - Tu Clothing.

Rated 5 out of 5 stars
Invited

Easy to navigate site and clear advice…

Easy to navigate site and clear advice re delivery pick up service

October 10, 2025
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi M Page,

Thank you for your Brilliant 5 star review.

We are happy that you found our site easy to navigate and the delivery advice clear. Thanks for your feedback!

Tracey - Tu Clothing.

Rated 4 out of 5 stars
Invited

Click and collect …

Collecting from Sainsbury’s took some time as the did not seem to have enough staff to meet demand. The counter assistants were helpful and friendly.

October 6, 2025
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Livia,

Thank you for your review.

We appreciate your feedback. We're happy to hear that our counter assistants were helpful and friendly. We're sorry that collecting your order took longer than expected due to staffing levels. We'll address this to improve our service.

We appreciate your feedback and we hope to see you shopping with us again soon.

Tracey - Tu Clothing.

Rated 1 out of 5 stars

Money taken, items not in stock or sent incomplete

Ordered several items in the sale. After accepting payment and taking from my account, I was sent an email saying it the item wouldn’t be delivered and to expect a refund within a week!

I ordered my daughter a top and leggings set, the top was delivered, the leggings wasn’t.
I now have to take my own time to return the item to hopefully receive a refund for the whole set, even though I only have half of it.

So, basically a useless sale, I’m the one most inconvenienced through no fault of my own, I have no items and have to wait for a refund.

Really bad service

October 10, 2025
Unprompted review
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Emma,

Thank you for your review.

We're sorry the order didn't go as planned and for the inconvenience regarding the leggings and return. We appreciate you bringing this to our attention.
If you could please contact us on 0800 028 6658, or via Social Media (Facebook Messenger/Twitter (X), we would be more than happy to look into this further for you.

Tracey - Tu Clothing.

Rated 1 out of 5 stars

Disgusting Service

Disgusting Service - 0 stars would be more appropriate.
Ordere an item for collection, was given a collection date - this passed, I contacted to see what the issue is, and was told the item was out of stock when I ordered. I have to wait 10 days! It’s for a gift, so pointless then and was told I can’t cancel, so they provide the incorrect information and I have to wait 10 days!

October 11, 2025
Unprompted review
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Gail,

Thank you for your review.

We are very sorry about the issue with your order and the incorrect stock information. We know waiting is frustrating, especially as it is a gift. We appreciate your feedback and will look into how to prevent this from happening again.

Tracey - Tu Clothing.

Rated 5 out of 5 stars
Invited

Easy to order

Easy to order, items true to sizing and discription, great reduction in price ( brought 3!) everything I’ve brought for Tu always happy with it . Notified when in , so easy I always do click and collect. Keep up the good work!

October 10, 2025
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Susan,

Thank you for your Amazing 5 star review.

We're happy to hear that you found it easy to order and that the items matched the description. It's great to know you were pleased with the price and quality, and that click and collect is convenient for you. We appreciate your positive feedback!

Tracey - Tu Clothing.

Rated 5 out of 5 stars
Invited

Barrel leg jeans super comfy and like…

Barrel leg jeans super comfy and like they are high waist, also good quality 👍

October 10, 2025
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi E Campbell,

Thank you for your Brilliant 5 star review.

We appreciate you taking the time to share your thoughts! We are happy you find the barrel leg jeans comfy, high-waisted, and of good quality.

Tracey - Tu Clothing.

Rated 5 out of 5 stars
Invited

Men’s Cargo Pants

Excellent quality item and amazing price

October 10, 2025
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Dennis,

Thank you for your Fantastic 5 star review.

We appreciate you taking the time to leave us this amazing review! We're so happy you found excellent quality at an amazing price.

We hope to see you shopping with us again soon.

Tracey - Tu Clothing.

Rated 1 out of 5 stars

I’ve just received a parcel and am a…

I’ve just received a parcel and am a regular shopper with Tu in store and online, but today my experience has been below par, and I am very annoyed how my item has been sent out and delivered
The item is a lovely fluffy black cardigan, it was thrown in the shipping bag, all screwed up, no outer wrapping of any kind to protect it, but the worst thing, it came on a hanger, and because the way it was thrown in and screwed up, the coat hanger hook has gone through the cardigan five times!! That’s five holes in my cardigan! Which wouldn’t have been possible if they took the hanger off! The person who packed this has no common sense, no pride in their job, I’m absolutely furious, and quite frankly, you need to retrain your packers, bc I cannot believe how I have received this, I’m quite shocked! The person who packed this has no care, and definitely no respect for their job, your customers or their colleagues, (because a colleague is going to have to deal with the return) and as someone with disabilities, I have to mess around and return this and spend bus fares to send it back to where I picked it up, which was not near my home, as their were limited options, also, I needed this for this coming weekend to take away, My time has totally been wasted! And I’ve already spent two lots of bus fares to pick this up and go home today!
I’m really unhappy, your staff that packed this has really annoyed me

Below par in every way, the most disappointing shopping experience in years!!
This has definitely made me rethink about ordering on line again at Tu, or Sainsbury’s in general
Ps why in the name of Sainsbury’s, has your packer sent a woollen item on a hanger and no cellophane wrap to protect it? If it was in a wrap, the coathanger wouldn’t have gone through the cardigan and made the holes, and not even getting on to the fact that they just screwed it up and flung into a bag? Unacceptable customer service and care, and down right shoddy behaviour

October 10, 2025
Unprompted review
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Beverley,

Thank you for your review.

We're very sorry to hear about the condition your cardigan arrived in and the damage caused by the hanger. We appreciate you bringing this to our attention, and we'll address this with our packing team.
If you could please contact us on 0800 028 6658, or via Social Media (Facebook Messenger/Twitter (X), we would be more than happy to look into this further for you.

Tracey - Tu Clothing.

Rated 1 out of 5 stars
Invited

It was click and collect at Guildford…

It was click and collect at Guildford Sainsburys- extremely slow there. Products are stored at back of shop on top floor

October 8, 2025
Tu clothing by Sainsbury's logo

Reply from Tu clothing by Sainsbury's

Hi Helen,

Thank you for your review.

We appreciate your feedback and are sorry your click and collect experience was slow. We'll look into the storage and speed to improve our service.

Tracey - Tu Clothing.

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