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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with various aspects of their interaction with the business. Many consumers report issues with their orders, such as non-delivery, delays, or receiving incorrect items. People also highlight concerns about the quality of the products, describing them as cheap, flimsy, or not as advertised. Furthermore, reviewers frequently mention negative experiences with customer service, citing a lack of response to inquiries, unhelpful support, and difficulties in obtaining refunds or returns. Some consumers report that the business does not honor its own policies. There are mixed opinions regarding the delivery service.

Based on these reviews

Rated 2 out of 5 stars

I wish I would have known that the products come from China, so it took close to a month to arrive, had I known that from the start I would not have ordered my case (z fold 7). Once the case arrived I... See more

Rated 2 out of 5 stars

The zfold mechanism is flimsy a d falls off with any pressure or medium force. I would steer clear of buying.

Rated 1 out of 5 stars

Same as everyone else here unfortunately. They have Baltimore Maryland as their "home-base", which i checked because the web page looked funky. Saw Maryland and decided to order with the extra shippin... See more

Rated 1 out of 5 stars

After they have taken your money took long to deliver when I want to exchange the item coz it’s not as advertised no answer on emails .. terrible terrible service

Rated 1 out of 5 stars

The shopping experience was awful. I cannot cancel my order even on their web site they said they do. After they shipped the item i tried to cancel, returning process was taking unbelievably long. I... See more

Rated 1 out of 5 stars

I've emailed them twice now since receiving my crappy overpriced phone case. It's a piece of cheap crap I could have bought cheaper on Temu. Both plates are different sizes and the back one is loose.... See more

Rated 1 out of 5 stars

Too expensive for Z fold 7 case and cheap quality. Horrible customer service. Please be careful this business is located in China. Only 7 days return policy and shouldn't be used. Otherwise you won't... See more

Rated 1 out of 5 stars

Very, very disappointed. I wrote "very" twice because I have purchased two items from this company and both were not up to the task they were advertised to perform. I reached out to The Z Fold Case on... See more

Rated 1 out of 5 stars

This case looks nice, however it does not support magsafe charging as advertised on its website! Cannot contact for refund. I have to buy another case because magsafe wireless charging was a main reas... See more

Rated 1 out of 5 stars

I ordered a case and it doesn't properly fit my phone. I was told I can return it and upon reading their return policy it clearly states I would be provided a label. No label was given and they have g... See more

Rated 1 out of 5 stars

Super expensive case for horrible quality. Ive barely had it a little over a month and its already breaking. Don't buy cases from this website. It took forever to arrive in the mail. It comes directly... See more

Rated 1 out of 5 stars

I ordered z fold 7 case for almost 50$. When I received the phone case, I got surprised to see worst quality for expensive price. Even i didn't know my product is coming from China. I'm trying to retu... See more

Rated 1 out of 5 stars

I have ordered a case which took extremely long to arrive and it broke 2 days later. Emailed the team twice with pictures and explanation however no one ever replied. Phone number not working they nev... See more

Rated 1 out of 5 stars

1) It took about 3 weeks to receive our two Z Flip-7 phone cases and a car phone holder. 2) Within 2 weeks, the Clear phone case for my wife's new Galaxy Flip7 phone was cracked and slightly brok... See more

Rated 1 out of 5 stars

Product not as advertised. Doesn't support wireless charging and is totally plastic. Rip off price. Customer service is terrible. They don't ever man their chat. They have no phone number and do... See more

Rated 1 out of 5 stars

The spine was made of plastic and the bottom hinge was broken on receipt. I have written three email and sent a message via their "customer service" app. No response to anything. DO NOT WASTE YOUR MON... See more

Rated 1 out of 5 stars

The case from "thezfoldcase.com" (China) isn't really as described. Cheap materials and DOES NOT support wireless charging. tried to contact the company twice. Once by email and chat, they do not res... See more

Rated 1 out of 5 stars

**AVOID THIS SITE** This site is a scam, I ordered a Full Protection Aluminium Case with Kickstand & Pen Holder For Samsung Galaxy Z Fold Series, and this product is NOT aluminium it is a cheap plast... See more

Rated 1 out of 5 stars

I received a defective Z Folder 6 case on September 13, 2024. The case causes my screen protector detached from my phone every time I put it on. My carrier rep tried and had the same problem. I was to... See more

Rated 1 out of 5 stars

I accepted the text solicitation for an additional car dash charger. I did not realize that the phone case that I bought from them would not fit. I expect that they knew that it was not compatible.... See more

Company replied

Rated 1 out of 5 stars

I ordered this case for a Fold 7 three weeks ago and it still has not arrived. I have tried contacting the seller but they don't respond. The tracking on the delivery seems to be fake as they update... See more

Rated 1 out of 5 stars

Ordered z fold 7 cases for my wife & I over a week ago & never received the tracking info. I only received the order number in an email after paying with my credit card but every time Ive tried t... See more

Rated 1 out of 5 stars

I purchased a cover in April 2024. I waited at least a month to follow up on the delivery. Eventually I received a reply and I was told that the courier could not find the address even... See more

Company replied

Rated 1 out of 5 stars

Horrible quality. The adhesive fell off the front cover before I was able to even put it on. The ergonomics of the case if awful. It's difficult to touch the volume and power button. It took a month f... See more

Company replied

Rated 1 out of 5 stars

I placed an order with this company, on 29th November. I paid for the items, expecting to receive an order number or order confirmation. This never arrived. I have tried to work w... See more

Company replied

Rated 1 out of 5 stars

The product was nothing like what was described. Made of plastic not aluminum - hinge cover was floppy and loose. Non existent customer support. Pretty much a scam.

Rated 1 out of 5 stars

If i could give a zero star review i would!! I ordered a case for my wifes phone on may 4th. I recieved one email and thats it. Almost a month later no case. Tried calling the company all i got wa... See more

Rated 1 out of 5 stars

First off, the case It wasn't the color I ordered. Ordered black and gold. They sent me more of a copper color. It is definitely not aluminum. It is just cheap plastic. And the case doesn't fit v... See more

Rated 1 out of 5 stars

No case was delivered. They sent a reply to my email stating I had received it 4 days before I had ordered. They have yet to rectify the situation. I will be going to the authorities if they do not... See more

Rated 1 out of 5 stars

I ordered a gold and black case. I received my order and it was rose gold. I emailed them straight away and asked what my options were because I hate rose gold. No one responded to me. I sent mul... See more

Rated 1 out of 5 stars

I placed an order on March 19, 2025, 21 days, I haven't received an email confirmation or my case. Phone number is always busy. Fraud Company stay away.

Rated 1 out of 5 stars

BUYER BEWARE !! THIS CASE IS COMPLETE PLASTIC ! I ORDERED GOLD AND BLUE THEY SENT ME GOLD ! VERY DISRESPECTFUL CUSTOMER SERVICE REPS , ONCE YOU ASK FOR A REFUND THEY STOP EMAILING YOU ! $50 DOWN THE D... See more

Rated 1 out of 5 stars

This company is so shady. I am kicking myself for not coming to Trust Pilot first to check this place out. 😤 I should have done my research better. The site looks so legit. I emailed them after I ca... See more

Rated 1 out of 5 stars

Item is useless as it does not hold the phone in place. I sent them a short video but never heard back despite several emails to their contact address.

Company replied

Rated 1 out of 5 stars

I've ordered both a phone case (value of USD 39.95) and a phone charger stand for the car (value of USD 59.94). Delivery times were O.K, but only the case arrived. I contacted the delivery s... See more

Company replied

Rated 1 out of 5 stars

It can deliver what I ordered. Placed order for phone case and docking station on 8/3. Today is 8/17 and I have yet to receive my order!!!

Rated 1 out of 5 stars

I ordered a Samsung folding 4 cover they responded they can't find my order or payment and yet money has gone off my account .

Company replied

Rated 1 out of 5 stars

I bought the z fold 5 case. Got it in a timely manner, put it on my phone and THAT DAY i went to open my phone and the CHEAP black plastic that lines the top screen got caught in the piece that attach... See more

Rated 1 out of 5 stars

They sent the wrong case and refuse to answer any of my emails now. A scam company.

Rated 1 out of 5 stars

Would give 0 stars if I could ordered on 5/24 just received on 6/8 I'm in construction so I needed ASAP ended up ordering one off of Amazon anyway there is nothing special about this case and when I... See more

Rated 1 out of 5 stars

For the price, it's junk quality. The first time item came with broken hinges. When phone is opened and stand clip opened to make it stand, the clip pops out. Useless!! They sent me another piec... See more

Company replied

Rated 1 out of 5 stars

Pure junk!!! I used to own cellular accessory stores back in the early 2000's - this POS cost about .20 cents to make. Thin plastic and a rip off.

Company replied

Rated 1 out of 5 stars

I ordered a phone case and a mount for the car. Ordered guaranteed service to go along with the order. I'd like to give benefit of the doubt that its due to holiday that it hasn't shipped, but I hav... See more

Rated 1 out of 5 stars

The parcel took over a month to arrive, and when it finally did all that was in the envelope was an empty box! No phone case.

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Company details

  1. #29 of 31 best companies in Cell Phone Accessory Store

Written by the company

At the z fold case, we're committed to providing the most sustainable and protective phone cases for your z fold series. We believe that protecting your phone and the planet shouldn't have to be a choice, which is why we use only eco-friendly materials to make our cases.


Contact info

1.8

Poor

TrustScore 2 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically takes over 1 month to reply


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Rated 1 out of 5 stars

Same as everyone else here…

Same as everyone else here unfortunately. They have Baltimore Maryland as their "home-base", which i checked because the web page looked funky. Saw Maryland and decided to order with the extra shipping for "fast and guaranteed " shipping. That was 10 days ago, and when the order finally got tracking information, I found it was coming from China. I went to the website to request a cancelation,but have been railroaded each attempt I've used, whether it was the chat option ( always says nobody is online) or calling the baltimore phone number ( get nothing but a busy signal). Awful company, order from a place you know of

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Super expensive case for horrible…

Super expensive case for horrible quality. Ive barely had it a little over a month and its already breaking. Don't buy cases from this website. It took forever to arrive in the mail. It comes directly from China. And you have to pay $20 to return it.

September 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Not even worth for 1 star.

The shopping experience was awful. I cannot cancel my order even on their web site they said they do. After they shipped the item i tried to cancel, returning process was taking unbelievably long. It had been over 2 months and tons of emails back and force and the last email I replied was 3 weeks ago, yet nothing happened.
They do not honor their own policy and seems to me they belive that you will give up eventually.
Think twice before you buy from them actually I believe you can buy elsewhere.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed. No Customer Service. The worst of China.

1) It took about 3 weeks to receive our two Z Flip-7 phone cases and a car phone holder.
2) Within 2 weeks, the Clear phone case for my wife's new Galaxy Flip7 phone was cracked and slightly broken. In comparison, the case for her last phone lasted the more than 3.5 years that she had it, which never had problems or cracks.
3) I have emailed the company 5 times, but they have never once responded. They have terrible Customer Service, with absolutely no responses or evidence of caring or support.
4) I have called their listed phone number countless times on different days, but it is fake. It is always busy, and automatically disconnects. When I add the country code (1), it says the number is not in service.
5) I thought the product would be good and high quality. We are disappointed that it cracked almost immediately, but their Customer Service is the worst ever. Don't buy from them. China at its worst.

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

The spine was made of plastic and the…

The spine was made of plastic and the bottom hinge was broken on receipt. I have written three email and sent a message via their "customer service" app. No response to anything. DO NOT WASTE YOUR MONEY ON THE RUBBISH SOLD BY Z FOLD CASE.

September 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Too expensive for Z fold 7 case and…

Too expensive for Z fold 7 case and cheap quality. Horrible customer service. Please be careful this business is located in China. Only 7 days return policy and shouldn't be used. Otherwise you won't get refund. I reached out to my bank for refund since I have to ship back this phone case out of my pocket to China. Be careful

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY

I have ordered a case which took extremely long to arrive and it broke 2 days later. Emailed the team twice with pictures and explanation however no one ever replied. Phone number not working they never replyto emails. DO NOT TRUST THEM WITH YOUR DETAILS

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Piece of cheap crap. Can buy better off Temu

I've emailed them twice now since receiving my crappy overpriced phone case. It's a piece of cheap crap I could have bought cheaper on Temu. Both plates are different sizes and the back one is loose. I can't even unlock the phone with the button and fingerprint scanner due to front plate being fatter. I have been ignored twice by them now regarding a refund so I'll be taking it up with PayPal

August 22, 2025
Unprompted review
Rated 2 out of 5 stars

Galaxy Z fold 7 case...leaves a lot to be desired.

I wish I would have known that the products come from China, so it took close to a month to arrive, had I known that from the start I would not have ordered my case (z fold 7). Once the case arrived I was excited to put it on, the back fit good, but the front did not fit snug and kept trying to fall off, so I had to sit something heavy on it for a little bit and then tried it again, it fit better, but still not 100%. I'm pretty bummed out that after waiting this long to receive the case it doesn't work as expected, and now I'm debating if I should even bother returning it given the length of the process. Just thought someone else should know before purchasing.

August 27, 2025
Unprompted review
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Rated 1 out of 5 stars

CHEAP CHINESE CRAP

This company is so shady. I am kicking myself for not coming to Trust Pilot first to check this place out. 😤 I should have done my research better. The site looks so legit. I emailed them after I came to Trust Pilot and asked if I could cancel my order. Of course, they said it already shipped. It actually shipped out of CHINA days later. Here they are hiding behind an LLC named WITH REACH USA. To be eligible for a return you have to return the items completely untouched in the original packaging. You can't even try the case on your phone to see if it works or not.😡 That makes NO sense. Then, YOU have to pay to ship it to.....wait for it...Longhuaxinqu Longhuajiedao waiyaopaicun longandasha,Shenzhen, Guangdong, China. 😂 If you google the address of the "shop" for the business,1014 W 36th St, Baltimore, MD 21211, it looks like some apartment or something where I'm sure there's 10 of these scammers living up in there maintaining this BS site. SHAME on them. Obviously, I'm stuck with these thin, cheap cases because I'm not paying to ship anything to CHINA. I wish I knew some Chinese curse. I swear I'd curse them, their kids, their grandkids and their entire lineage. Money wasted. Save yours. Rant over. 😁

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Be warned!

Very, very disappointed. I wrote "very" twice because I have purchased two items from this company and both were not up to the task they were advertised to perform. I reached out to The Z Fold Case on two separate occasions and didn't even get a reply. Be kind to yourself and your wallet and stay right away from this obviously untrustworthy and uncaring company.

June 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Dustin

Ordered z fold 7 cases for my wife & I over a week ago & never received the tracking info. I only received the order number in an email after paying with my credit card but every time Ive tried to look it up their website says it doesn't exist. I've tried emailing (multiple times)& calling but no one ever responds to emails & the phone number doesn't even ring, it just makes a fast busy signal tone & then disconnects.
The charge has been applied to my card so if I don't get the cases after 14 days, I'll be disputing the charges.
If I do receive the cases within their shipping timeline stated on the website, I'll update my review to a higher ranking (if the cases are good) but this company is definitely a big fat ZERO for customer service.
& If I'm the end I don't receive the cases or hear back from someone, I'll still update my review
to note that.
As of right now, at about 9 days after placing my order, I can't & won't recommend this company & highly suggest that they seriously work on their ordering/ tracking & their customer service.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a case and it doesn't…

I ordered a case and it doesn't properly fit my phone. I was told I can return it and upon reading their return policy it clearly states I would be provided a label. No label was given and they have ghosted me and all my attempts at communicating.

July 28, 2025
Unprompted review

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