I wish I would have known that the products come from China, so it took close to a month to arrive, had I known that from the start I would not have ordered my case (z fold 7). Once the case arrived I... See more
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Review summary
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Company details
- #29 of 31 best companies in Cell Phone Accessory Store
Written by the company
At the z fold case, we're committed to providing the most sustainable and protective phone cases for your z fold series. We believe that protecting your phone and the planet shouldn't have to be a choice, which is why we use only eco-friendly materials to make our cases.
Contact info
1014 W 36th St, Baltimore, MD 21211, USA, 21211, Baltimore, United States
- +1 240-830-4996
- contact@thezfoldcase.com
- thezfoldcase.com
Replied to 8% of negative reviews
Typically takes over 1 month to reply
Don't buy from them
For starters they need to respond to complaints. They can sell quality and complete parts.
Same as everyone else here…
Same as everyone else here unfortunately. They have Baltimore Maryland as their "home-base", which i checked because the web page looked funky. Saw Maryland and decided to order with the extra shipping for "fast and guaranteed " shipping. That was 10 days ago, and when the order finally got tracking information, I found it was coming from China. I went to the website to request a cancelation,but have been railroaded each attempt I've used, whether it was the chat option ( always says nobody is online) or calling the baltimore phone number ( get nothing but a busy signal). Awful company, order from a place you know of
After they have taken your money took…
After they have taken your money took long to deliver when I want to exchange the item coz it’s not as advertised no answer on emails .. terrible terrible service
They sent the wrong case and refuse to respond
They sent the wrong case and refuse to answer any of my emails now. A scam company.
Super expensive case for horrible…
Super expensive case for horrible quality. Ive barely had it a little over a month and its already breaking. Don't buy cases from this website. It took forever to arrive in the mail. It comes directly from China. And you have to pay $20 to return it.
Not even worth for 1 star.
The shopping experience was awful. I cannot cancel my order even on their web site they said they do. After they shipped the item i tried to cancel, returning process was taking unbelievably long. It had been over 2 months and tons of emails back and force and the last email I replied was 3 weeks ago, yet nothing happened.
They do not honor their own policy and seems to me they belive that you will give up eventually.
Think twice before you buy from them actually I believe you can buy elsewhere.
Extremely disappointed. No Customer Service. The worst of China.
1) It took about 3 weeks to receive our two Z Flip-7 phone cases and a car phone holder.
2) Within 2 weeks, the Clear phone case for my wife's new Galaxy Flip7 phone was cracked and slightly broken. In comparison, the case for her last phone lasted the more than 3.5 years that she had it, which never had problems or cracks.
3) I have emailed the company 5 times, but they have never once responded. They have terrible Customer Service, with absolutely no responses or evidence of caring or support.
4) I have called their listed phone number countless times on different days, but it is fake. It is always busy, and automatically disconnects. When I add the country code (1), it says the number is not in service.
5) I thought the product would be good and high quality. We are disappointed that it cracked almost immediately, but their Customer Service is the worst ever. Don't buy from them. China at its worst.
The spine was made of plastic and the…
The spine was made of plastic and the bottom hinge was broken on receipt. I have written three email and sent a message via their "customer service" app. No response to anything. DO NOT WASTE YOUR MONEY ON THE RUBBISH SOLD BY Z FOLD CASE.
No customer service and no product either!
The parcel took over a month to arrive, and when it finally did all that was in the envelope was an empty box! No phone case.
Too expensive for Z fold 7 case and…
Too expensive for Z fold 7 case and cheap quality. Horrible customer service. Please be careful this business is located in China. Only 7 days return policy and shouldn't be used. Otherwise you won't get refund. I reached out to my bank for refund since I have to ship back this phone case out of my pocket to China. Be careful
DO NOT TRUST THIS COMPANY
I have ordered a case which took extremely long to arrive and it broke 2 days later. Emailed the team twice with pictures and explanation however no one ever replied. Phone number not working they never replyto emails. DO NOT TRUST THEM WITH YOUR DETAILS
Piece of cheap crap. Can buy better off Temu
I've emailed them twice now since receiving my crappy overpriced phone case. It's a piece of cheap crap I could have bought cheaper on Temu. Both plates are different sizes and the back one is loose. I can't even unlock the phone with the button and fingerprint scanner due to front plate being fatter. I have been ignored twice by them now regarding a refund so I'll be taking it up with PayPal
Galaxy Z fold 7 case...leaves a lot to be desired.
I wish I would have known that the products come from China, so it took close to a month to arrive, had I known that from the start I would not have ordered my case (z fold 7). Once the case arrived I was excited to put it on, the back fit good, but the front did not fit snug and kept trying to fall off, so I had to sit something heavy on it for a little bit and then tried it again, it fit better, but still not 100%. I'm pretty bummed out that after waiting this long to receive the case it doesn't work as expected, and now I'm debating if I should even bother returning it given the length of the process. Just thought someone else should know before purchasing.
CHEAP CHINESE CRAP
This company is so shady. I am kicking myself for not coming to Trust Pilot first to check this place out. 😤 I should have done my research better. The site looks so legit. I emailed them after I came to Trust Pilot and asked if I could cancel my order. Of course, they said it already shipped. It actually shipped out of CHINA days later. Here they are hiding behind an LLC named WITH REACH USA. To be eligible for a return you have to return the items completely untouched in the original packaging. You can't even try the case on your phone to see if it works or not.😡 That makes NO sense. Then, YOU have to pay to ship it to.....wait for it...Longhuaxinqu Longhuajiedao waiyaopaicun longandasha,Shenzhen, Guangdong, China. 😂 If you google the address of the "shop" for the business,1014 W 36th St, Baltimore, MD 21211, it looks like some apartment or something where I'm sure there's 10 of these scammers living up in there maintaining this BS site. SHAME on them. Obviously, I'm stuck with these thin, cheap cases because I'm not paying to ship anything to CHINA. I wish I knew some Chinese curse. I swear I'd curse them, their kids, their grandkids and their entire lineage. Money wasted. Save yours. Rant over. 😁
never received my cases or charger
Deliver my order
It can deliver what I ordered. Placed order for phone case and docking station on 8/3. Today is 8/17 and I have yet to receive my order!!!
Be warned!
Very, very disappointed. I wrote "very" twice because I have purchased two items from this company and both were not up to the task they were advertised to perform. I reached out to The Z Fold Case on two separate occasions and didn't even get a reply. Be kind to yourself and your wallet and stay right away from this obviously untrustworthy and uncaring company.
Horrible quality
Horrible quality. False advertising and looks nothing like what’s on the website.
Dustin
Ordered z fold 7 cases for my wife & I over a week ago & never received the tracking info. I only received the order number in an email after paying with my credit card but every time Ive tried to look it up their website says it doesn't exist. I've tried emailing (multiple times)& calling but no one ever responds to emails & the phone number doesn't even ring, it just makes a fast busy signal tone & then disconnects.
The charge has been applied to my card so if I don't get the cases after 14 days, I'll be disputing the charges.
If I do receive the cases within their shipping timeline stated on the website, I'll update my review to a higher ranking (if the cases are good) but this company is definitely a big fat ZERO for customer service.
& If I'm the end I don't receive the cases or hear back from someone, I'll still update my review
to note that.
As of right now, at about 9 days after placing my order, I can't & won't recommend this company & highly suggest that they seriously work on their ordering/ tracking & their customer service.
I ordered a case and it doesn't…
I ordered a case and it doesn't properly fit my phone. I was told I can return it and upon reading their return policy it clearly states I would be provided a label. No label was given and they have ghosted me and all my attempts at communicating.
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