I accepted the text solicitation for an…
I accepted the text solicitation for an additional car dash charger. I did not realize that the phone case that I bought from them would not fit. I expect that they knew that it was not compatible. The return window was 7 days. That's outrageous!
never again, don't fall for it
Reply from Thezfoldcase
We’re sorry to hear that the car dash charger was not compatible with your case. That’s definitely not the experience we want for our customers, and we truly appreciate you sharing your feedback.
At The Z Fold Case, we always aim to provide clear product details and compatibility information to avoid these situations. We understand that a 7-day return window may feel short, and we are actively reviewing our policies to improve flexibility for our customers.
We’d love to make this right for you! Please email us at contact@thezfoldcase.com, and we’ll see if there’s an alternative solution, such as an exchange or a special resolution for your case. Our goal is always to ensure that Z Fold users have the best possible experience with our products.
We appreciate your feedback and the chance to improve. Looking forward to assisting you!
Best regards,
Emma Lopew
Customer Support Manager
The Z Fold Case Team
thezfoldcase.com