Possible Scammers
I purchased a cover in April 2024.
I waited at least a month to follow up on the delivery.
Eventually I received a reply and I was told that the courier could not find the address even though I receive parcels from couriers almost daily.
Tracking the parcel also shows that it was never collected.
I was informed that another case will be sent, but I never received a new tracking number and the original package still hasn't been collected.
At the time of writing, in August, I have still not received it.
For the past two months I'm being ignored and my request for a refund is also being ignored.
Reply from Thezfoldcase
Hi Ian,
We sincerely apologize for the delays and frustration you’ve experienced with your order. This is absolutely not the standard we aim for, and we understand how disappointing it must be to wait this long without clear resolution.
At The Z Fold Case, we have served over 20,000 happy customers in the Z Fold community, and we take all delivery and refund issues seriously. If your package was never collected by the courier, that is unacceptable, and we want to make this right immediately.
Please email us at contact@thezfoldcase.com with your order details, and we will ensure that:
✅ A replacement case is shipped with an updated tracking number
OR
✅ A full refund is processed if you prefer.
We truly appreciate your patience, and I personally assure you that your case will be resolved as a priority. Looking forward to assisting you and ensuring a better experience moving forward.
Best regards,
Emma Lopew
Customer Support Manager
The Z Fold Case Team
thezfoldcase.com