Support Lenovo Reviews 1,057

Terrible support.
Day 2 i am calling nd trying to resolve a issue with my r45w-30 monitor. I've called repeatedly,waited on hold for over 2 hrs, provided my number via whatsapp to get a call back and nothing. The level of unresponsiveness is unacceptable Worst support-line I've ever experienced.

I purchased a Lenovo Legion 9 16IRX8 (Type 83AG) in Poland in October 2023. This is a flagship laptop with a 2Y Premium Care w/ Onsite warranty valid until October 2025. At this price point, I expected flawless service.
Instead, I got the opposite:
- Keyboard backlight – red channel doesn’t work.
- Display – horizontal lines and a pink/purple tint.
The real problem is not the defects, but Lenovo’s attitude toward its customers.
- Lenovo US Support told me my warranty is valid only in Poland, even though the official IWS Lookup tool shows coverage in the US.
- Support contradicts Lenovo’s own documentation, refuses responsibility, and leaves the customer stranded.
- “Premium Care” turns out to be nothing more than a marketing slogan that collapses once you cross a border.
For a company that claims to be a global leader, this is a disgrace. Customers pay for premium service but receive bureaucracy, excuses, and denial of support.
Bottom line: Lenovo sells expensive devices with promises of global coverage, but in reality, Premium Care fails to deliver. If you expect true international warranty and reliable service, Lenovo Premium Care is not to be trusted.

Worst customer service I have ever experienced. You have to repeat yourself every time you connect with someone. They take no action and make false promises. I had to follow up 4x to return a misrepresented product and still got charged a restocking fee, which was promised to be fully waived but was not. They will work you until you give up or action Fair Trading. So unless you know what you're buying is good, do yourself a HUGE favour and stay away from Lenovo. This is certainly the first and last product I'll ever buy from this brand.

The shipment has been delayed for almost a month, with no updates except for an email saying they’ll notify me once it’s shipped. Still no update as of today.

I contacted customer service, and it took them forever to respond. Avoid at all costs!!!

Glitches in their website/shopping cart not acknowledged. Condescending, rude, and unhelpful customer support. I was viewing payment options for an item in my cart to see if my student discount applied to this particular item. I clicked 'review order' to see if the coupon was applied, and I was taken to an "order confirmed" screen. So they processed this payment/order without my consent. I tried to cancel immediately, had to call customer support, and they told me I have to wait for the item to ship and be delivered then request a return. They would not acknowledge that I never actually authorized the payment.

Terrible support from Lenovo. I waited 4 days with no response for a simple query about buying a smart pen. No guidance, no alternatives, no closure. If this is how they treat someone trying to buy a product, I can’t imagine the headache of warranty or service support. Won’t be recommending Lenovo to anyone

Pathetic customer service. They sold a defective laptop and couldn't resolve the issue. Later took their own sweet time of several months for a replacement causing mental distress, inconvenience and loss of work. They don't have any remorse or compassion for their own customers. Never buying a lenovo product again.

I bought a replacement fan assembly for my lenovo p14s and not only they sent me a clearly damaged part, but they are refuse to refund me in a timely manner. They have wasted 2 weeks and counting of my time and energy.

Horrible and disgusting company. Stay away from them.

Placed an order for a tablet cover. It didn't arrive. Talked to the chat agent, promised a replacement, nothing happened, contacted again, told its refunded. However now the price has changed. So far been on the chat for an hour - feels like talking to AI - just going around in circles. like they are talking to way too many people at the same time and cant remember the conversation thread.

Absolutely poor customer service. The laptop was delivered to the wrong address and when we called to complain we have not received the product they told us to wait 5-10 business days for them to investigate and get back to us! This is really poor customer service and we are still waiting to know what the next steps will be for Lenovo and when they will ship us the laptop. Every other retailer will simply send a replacement without questions or delays!! For the price they charge their customer service is dismal

Will not honor warranty on a defective screen on less than 7-month old touch screen chromebook. Tech was somehow able to determine over the phone that it must be something I caused even though there isn't a mark on the chromebook.

Lenovo’s Customer Service, and its products, are the worst. The actions of representative I spoke to are the quintessentially worst thing to do when speaking to a customer!

My Lenovo Yoga computer screen went black (and then white, then pink) after 2 months of use. The Rep, when I finally got through, told me my premium care was only valid for Singapore where I bought the device. My irritation mounted, because after spending so much money, I had no coverage in the US (I had just moved back to the US.) The Rep said, “Well, don’t you think it is your fault for not checking the policy, and not purchasing from the US store.” The gall of him to say such a thing! Lenovo is a GLOBAL company - I needed the computer for my last months in Singapore, but Lenovo USA would not ship to me. So I had to buy from Lenovo Singapore. To find out that I don’t have coverage after moving back to the US - it’s just wrong. I had looked into buying this device on Amazon, but it was sold out. The absurdity of this, and then to receive such terrible treatment from tech support! I’m in shock.

To start with, it took me about 80 minutes to get through to apeak to someone: Lenovo USA’s phone lines kept dropping while I was on hold, and Lenovo staff kept transferring me to other departments.

What an all-round waste! Of money, time, resources. I’ve had several Lenovo devices (Thinkpads) through work and a couple of idea pads that were personal purchases — ALL of them were lemons! I should have learned my lesson after the first dud. I will never buy another Lenovo again, nor will I invest in this company— I will withdraw my stock investments in Lenovo now too.

Never buy a Lenovo. Bought a Lenovo tablet to use a digital notepad, doesn’t work at all for that purpose. Barely used it and after just over one year the battery stopped charging but go no support as told it was out of warranty.

I purchased a Lenovo ThinkPad with the promise of seamless biometric login .face recognition and fingerprint authentication. But shortly after setup, those features suddenly stopped working without any warning. No amount of troubleshooting helped, and that’s where Lenovo support became the real disappointment.
Their call centre is nearly inaccessible. Automated messages tell you to hold, then the call ends after 2 minutes—every time. After multiple failed chats with their virtual bots, I finally managed to get a callback.
What happened next was unbelievable.
The agent spent 20 minutes collecting my details, then suddenly started yelling that he couldn’t hear me, even though I heard him perfectly fine. He then hung up without resolution. I was left stunned.
At every step, I felt dismissed, unheard, and flat-out ignored. A premium device backed by broken support and bot-driven deflection not what I expected from Lenovo.
Do yourself a favour: Think twice before buying. If anything goes wrong, you’ll be on your own.

I switched to Lenovo after years of using HP, thinking I’d get better performance and stronger support. What a mistake.

Just days after purchasing LenovoPremium Care next-business-day warranty—I ran into a serious BIOS issue that tanked my system performance. The laptop started overheating, videos became choppy, and the resolution defaulted to the lowest setting. I reached out for support immediately (Case #2026098714), assuming Lenovo would live up to their promises.

Instead, I got silence, delays, and vague replies telling me to *wait* for a future BIOS update. No timeline. No fix. No rollback. Just “wait.” This is now 10 days later, not a 'next day service' and the issue remains unresolved with no end in the sight. I’m still getting daily prompts to update the faulty BIOS that caused the problem in the first place. Meanwhile, my high-spec laptop is performing like a budget model from 2015.

Premium Care? More like "premium neglect" and "you are a sucker". Lenovo ignored their own warranty commitments, gave misleading information, and treated a critical firmware issue like a minor inconvenience. It feels like they’re just stalling until my warranty runs out so they can wash their hands of the problem.

If you're thinking of buying Lenovo for the “support,” think twice. Once they have your money, the care stops there.

Avoid. I'm going back to HP. There, I've had an issue only once over the years and they have sent me a replacement laptop!

TERRIBLE TERRIBLE TERRIBLE...
Bought a yoga 9i and was promised to get it delivered in 1 week. The product still didn't arrive, I never receive any reason for the delay and everytime I contact their support the "manager team" standard reply of 24 business hours seems to get extended. I tried to cancel the order and I was told I can't cancel it. I need to wait for the order then ask for a refund.
DONT BUY LENOVO.
if you need support you gonna regret it.

I wish I could put 0! It's an absolute joke!

There is no zero stars and 1 star already too much! I am trying since end of April to get my ThinkPad repaired. First try getting a mail laptop repaired. Got a mail that the repair was successful. Tried it at home - still not working. After checking with Lenovo- serial number which is on the laptop itself was wrongly entered from my side - no repair possible! However this service was charged! Wasting my time to book back through Amex.

Second try: since 4 weeks in correspondence. Response time is slow and I am giving up.

In meantime I tried through a big store in Germany - they gave it back to me since I need to deal directly with Lenovo.

I am running a business and I will dispose all Lenovo equipment now and will replace it.

If you consider buying this equipment - go somewhere else!

I am now taking Lenovo to small claims to recover costs for the four months wasted with their 24 hour on site "premier" support where there on site technicians damaged my PC and then subsequently charged me £2000 in total warranty and parts replacement costs.

Their reply to my issue (after five visits my machine retained the same issues as my first report - only for me to fix the issue myself with £10 of premium thermal paste and a few hours at the weekend) was to offer me a £200 refund and 20% off in their shop!

After a terrible service and a dead on arrival machine replaced twice, they expect me to pay further funds with them, no thank you.

It took an average of two weeks to get an on site support technician, their 24-hour support on site proimise is a complete misrepresentation.

And this following around twenty different tests I was asked to undertake myself instead of them sending a technician to site; which as a business was my understanding of the process - many of the software programmes they asked me to download and run, all by Lenovo, also failed to run and open.

I would prefer they charge more for a suitable service, instead the cost and promises have left me in a position of never purchasing a Lenovo product or service again.

A complete waste of my time to date, now forced to recoup my costs in the courts.

This message is posted without prejudice.

Pete the Architect

I had a horrible customer service experience with Lenovo — one that cost me a high-end Legion Pro 7i Gen 10 laptop, a $560 discount, and hours of my time dealing with support agents who had no understanding of their own product.

I ordered a Legion Pro 7i Gen 10 from Lenovo Canada and secured a $560 discount during a limited promotion. I chose the 1TB Gen5 SSD for Slot 1, but the website then disabled the option to add a second SSD — without any explanation. I contacted Lenovo support expecting a simple clarification, but instead went through 5 different agents (3 chats, 2 phone calls) — and none of them clearly understood the SSD configuration.

In every interaction, I had to educate Lenovo reps on the fact that the Legion Pro 7i Gen 10 has two M.2 slots:

• Slot 1: Gen5 SSD (single-sided only) - Only 1TB was available to order on website! But they sell 2TB Gen5 Separately!
• Slot 2: Gen4 SSD (accepts up to 2TB officially)

I was shocked to find out that Lenovo's official configurator offers no SSDs larger than 1TB, and that once I selected the Gen5 SSD, I couldn’t even configure a second drive. Their support team suggested I cancel and re-order later — and I did — only to be told afterward that the cancellation is irreversible, and the $560 discount is now lost.

Even worse, they attempted to sell me a 2TB Gen5 SSD separately, knowing full well that I couldn’t reuse the existing Gen5 SSD in Slot 2. Why? Because Slot 2 only supports Gen4 SSDs, and the Gen5 SSD would at best act as a Gen4 if not disabled!

So let’s break this down:

By choosing 1TB Gen5 + 1TB Gen4 from the website, the max storage would be 2TB!!!

But if Lenovo allowed a 2TB Gen5 in Slot 1, I could have reached 4TB total — the best configuration for my line of work.

Yet they blocked that option, gave conflicting advice, and punished me for following their guidance

This is a $4,000+ flagship laptop. For that price, I expected real answers, basic product knowledge, and the ability to build what I needed. Instead, I got:

• Misleading configurator options
• Technically uninformed support agents
• A cancellation trap with no warning
• No response to my formal escalation email (with transcript attached)

Unless Lenovo reinstates my original order or offers the same discount with proper SSD options, I won’t be returning as a customer — and I strongly urge others to think twice before trusting Lenovo’s customization process.