Lenovo’s Customer Service, and its products, are the worst. The actions of representative I spoke to are the quintessentially worst thing to do when speaking to a customer!

My Lenovo Yoga computer screen went black (and then white, then pink) after 2 months of use. The Rep, when I finally got through, told me my premium care was only valid for Singapore where I bought the device. My irritation mounted, because after spending so much money, I had no coverage in the US (I had just moved back to the US.) The Rep said, “Well, don’t you think it is your fault for not checking the policy, and not purchasing from the US store.” The gall of him to say such a thing! Lenovo is a GLOBAL company - I needed the computer for my last months in Singapore, but Lenovo USA would not ship to me. So I had to buy from Lenovo Singapore. To find out that I don’t have coverage after moving back to the US - it’s just wrong. I had looked into buying this device on Amazon, but it was sold out. The absurdity of this, and then to receive such terrible treatment from tech support! I’m in shock.

To start with, it took me about 80 minutes to get through to apeak to someone: Lenovo USA’s phone lines kept dropping while I was on hold, and Lenovo staff kept transferring me to other departments.

What an all-round waste! Of money, time, resources. I’ve had several Lenovo devices (Thinkpads) through work and a couple of idea pads that were personal purchases — ALL of them were lemons! I should have learned my lesson after the first dud. I will never buy another Lenovo again, nor will I invest in this company— I will withdraw my stock investments in Lenovo now too.