I am now taking Lenovo to small claims to recover costs for the four months wasted with their 24 hour on site "premier" support where there on site technicians damaged my PC and then subsequently charged me £2000 in total warranty and parts replacement costs.

Their reply to my issue (after five visits my machine retained the same issues as my first report - only for me to fix the issue myself with £10 of premium thermal paste and a few hours at the weekend) was to offer me a £200 refund and 20% off in their shop!

After a terrible service and a dead on arrival machine replaced twice, they expect me to pay further funds with them, no thank you.

It took an average of two weeks to get an on site support technician, their 24-hour support on site proimise is a complete misrepresentation.

And this following around twenty different tests I was asked to undertake myself instead of them sending a technician to site; which as a business was my understanding of the process - many of the software programmes they asked me to download and run, all by Lenovo, also failed to run and open.

I would prefer they charge more for a suitable service, instead the cost and promises have left me in a position of never purchasing a Lenovo product or service again.

A complete waste of my time to date, now forced to recoup my costs in the courts.

This message is posted without prejudice.

Pete the Architect