StepChange Debt Charity Reviews 2,037

Honestly cannot recommend StepChange enough. Advisor Steve held my hand through what was such a daunting process in getting my financial situation back on track. He was patient, always available and n... See more

After nearly five years of being in debt as a result of job loss following Covid, today I paid the last payment to my bank creditors. Step Change helped me every step of the way in organising afforda... See more

Contacted Stepchange 5 years ago and it was the hardest thing to do to reach out to them but they were so caring, compassionate and treat me like a human not failure. They talked me through all my opt... See more

Step change helped me after being made redundant. Sorted my credit cards and loan into one easy payment each month. Back at work and have been paying off towards being debt free for three months. They... See more

Getting in touch with Step change was the best thing we could of done, we were drowning in debt with the interest rates on 2 different cards.we were being harassed non stop from the banks, but once S... See more

The people at stepchange are incredible I can’t speak highly enough. My plan has one payment left to conclude all my debt, this has been a few years but made an awful situation bearable and structured... See more

StepChange have been amazing from start to finish & all the ups & downs in the middle. If you are worried, don't know which way to turn, need help but to afraid to ask for help believe me just do it &... See more

Ive only been in this plan a few months but its actually made my life worth living again! I was drowning and couldn't bare to tell my family either but I took back control when searching for help and... See more

I was falling abit behind with my debt payments. It was worrying me with how high interest rates are that my payments weren't even covering the interest and I know I was getting in a mess.I looked up... See more

From first contact to completion of my debt management plan, I was kept informed of my progress, when I did have a query or needed to make a change, staff were very helpful. Please don't be afraid... See more

Please do not hesitate to ring stepchange your fears will be dissolved in seconds staff are amazing helpful full of advice unjudgmental and very professional, I personally can honestly say I don't kno... See more

Step change helped me with a DMP. Had excessive credit card and bank loan issue. They took on all communications with debt companies and dealt with agreeing a settlement over a period of time with in... See more

Without Stepchange I would have been in more debt because of not being able to cope with my situation . They have been there all through my problems non judgemental and sorted without complications !!... See more

Stepchange came into life when I needed help most. I had recently got divorced and couldn’t make ends meet. I got into several thousands of pounds debt. Stepchange helped me by setting up a debt manag... See more

Following a rapid series of lifes events, my debts piled up. I always thought I could manage the debt, however due to the series of events reached the point of no return. My bank advised me to conta... See more

Been with them a long time (CCCS, originally). Helped us climb out of the depths of dispair, when there seemed no way out of our constant and increasing debt problem. They listened, they offered helpf... See more

I found myself without a job, bills to pay and debt that was only increasing. Step Change was a turning point and they were so understanding, they made me feel like I could actually pay off my debt. T... See more

I cannot thank Step Change enough for guiding me through clearing my debts over the past few years. Initially I was very wary about talking to such an organisation, but they soon put me at ease, by t... See more

My husband and I can't thank Stepchange enough. They have been brilliant, very very helpful and understanding. Without their help I don't know what we would have done. Thank you to all the staff at... See more

Such a great company, very empathetic about my situation. No judgement just solutions that were the best for me. Dont hesitate to use STEPCHANGE, they give you So much help

I recently completed my IVA with StepChange and cannot thank them enough. The advice I received was clear and helpful, and I felt supported throughout the entire process. I was apprehensive at the st... See more

Whilst I have found their help in supporting me through my present financial problems, there are certain aspects I have struggled with. ie:- I find that if you could be allocated one represen... See more

Hi I started with you about 6 years ago and your service has been superb always so helpful and very polite never had a problem thank you so much you have changed my life around thanks for everything J... See more

Step change saved my life when it came to my finances. They helped sort everything out and went through my budget with me and it was an affordable payment plan that was put in place with regular revi... See more

I am working with StepChange long time,they help me with all problems what I have, very kind staff, very good communication, they all the best, thank you very much for all they done for me.

Absolutely first rate. Wish I’d spoken to them sooner. They arranged a DMP for me and spoke to all my creditors on my behalf. Such a weight off my mind. If you’re in any sort of debt, don’... See more

Step Change helped me out at a very difficult point in my life. They arranged a plan suited for my needs and were always very helpful and understanding. I wouldn't hesitate to recommend them to any... See more

contacted Stepchange six years ago because my credit cards etc had got out of hand. it was scary and embarrassing, but the people at Stepchange were great. they reassured me and sorted everything out... See more

Step Change have been very effective in sorting out an effective strategy to pay off my debts. Takes guts to make the first move, but you'll be glad you did. It's taken hard work to budget, but well w... See more

StepChange have been so helpful and understanding.i will be debt free after one more payment and the relief that it’ll all be done has taken such a weight off. No more debt stress and anxiety.

Everyone I had contact with, were always friendly and very helpful. I never felt judged. I was given plenty of time to make sure I had all documents needed for when I needed them. Although it seemed l... See more

After suddenly losing a large chunk of my income I ended up in the dreadful situation of living off credit cards. Eventually it got to the point where all my credit was used up and my other income... See more

So far, I can’t rate them highly enough. Being able to complete everything online was really helpful to me, I was getting frustrated with other companies saying they needed to call me et... See more

A friendly and supportive team who set up my VA with understanding and professionalism. My only regret is that I didn't contact them sooner. If you're struggling, give them a call.

StepChange has saved me a great deal of hassle being able to sort my debts in one place and doing all for free is just epic , they have my thanks

From the day I first contacted stephanotis they made everything so easy and handled all my debts so i received no more letters or phone calls I wish that I had known about their great service sooner B... See more

This has got to be one of the best ways to clear your debt off. When I first took the bull by the horns so to speak, making that first call to StepChange, I felt embarrassed that I’d got myself in the... See more

I have been dealing with Charlotte Cox. She is friendly and helpful. I couldn't have asked for a better person to help me through my VA process. I feel like I can get my life back on track.

I got InTouch about 18 years ago.they were very helpful and supportive.i really don't know where I would be today without there help. They really did save my sanity. They was there whenever I needed... See more

After losing my job in early 2024 with a lot of debit StepChange was a life saver, and I am now paid up and out of debit.

Was obviously struggling that’s why I contacted stepchange…it took no time at all to get my account up and running …I went online on a Sunday morning to get things started and literally within an ho... See more

About 3 months ago I got in touch with stepchange it was the best thing I did the lady on the other end of the phone listened to every thing I told her and then she gave me some options to choose... See more

I Contacted Stepchange 4 months ago and it was the hardest thing I have ever had to do asking for help, but they were so caring, and treated me like a person not someone that was supid. . They talk... See more

Quite literally saved my life, I am now debt free and able to live life more fully Thank you so much for existing and helping people like me

Stepchange have always been there for me. I’ve had a couple of DMP’s with them which I am not proud of but I’ve paid them off successfully with their help. I’ve recently been diagnosed with ADHD which... See more

It got toba stage where I was scared to sort my debits out because of the companies putting pressure and threatening letters but I took a leap and rung step change. I felt embarrassed having to do it... See more

I remember being so scared of starting the process. Once that parts over it was much more chilled. Finally got the end and I’m so glad I took the plunge.