Wrong Sized Item - Would not pay for return.
We ordered several clothing items from this company - one item was fine, but the second item was the wrong size. Soodress on line policy states that they will pay shipping for the return of wrong sized items. But, after contacting customer service for over a month Soodress refused to pay shipping, instead offered a 25% refund. We finally accepted the refund, but are stuck with a product we cannot use - plus the refund provided was only 20%. We will not use this company again.
November 4, 2024
Unprompted review