Kathleen Isabel

Very useful account to have if you travel or if you deal overseas .

I wish I could rate this company below zero. I received an item that was not what I expected, and I contacted them for a return. They tried to dissuade me, but then gave me a return address in China. The item was returned to the address they gave me in August 2024. It sat in China for many weeks before being returned to me as undeliverable in December! So now, I am not only out of pocket for the cost of the original item, but also the not inconsiderable return postage! Be very careful when buying from China, and particularly this company They are dishonest.

Ordered item and received completely different item. Followed procedures for return and appropriate exchange for correct item, which I was told was postage free, but had to pay postage because Australia Post did not recognise the coding. Then, received exactly the same wrong item again as the "correct" exchange. Complained to Bonds. They eventually refunded me, and told me to keep the unwanted item, but there was clearly an error in coding. Careless. However, Bonds were very apologetic.