Slater Menswear Reviews 25,122

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, highlighting their professionalism and dedication to ensuring customer satisfaction. Many reviewers specifically mentioned positive experiences in physical stores, appreciating the wide selection of suits and accessories available. Consumers also value the reasonable prices and the availability of free alterations, which contribute to an enjoyable shopping experience. People appreciate the quality of the items, including suits, shirts, trousers, and shoes. The delivery service is generally considered fast and efficient. In cases where issues arose, such as with non-delivery or incorrect items, the customer service team was quick to respond and resolve the problems professionally. Consumers also appreciate the easy return process.

Based on these reviews

Rated 5 out of 5 stars

I went in recently to buy clothes for a funeral I have coming up very soon and found the staff very friendly and helpful. The members of staff, Edward and Sean, who served me managed to help me buy an... See more

Rated 5 out of 5 stars

Went into Slaters, Cheltenham at around 3.30pm looking for a dinner suit for my son this Saturday having received an email from M&S on delivery day to say order delayed with no idea when it will arri... See more

Rated 5 out of 5 stars

We visited Slaters in Cardiff. The experience was exceptional. Craig Moody was attentive, knowledgable, professional, polite, friendly and providing a faultless service that made shopping for a weddin... See more

Rated 5 out of 5 stars
Verified

Charlotte from the Nottingham store has been fantastic! Couldn’t recommend her more! 10/10. She recommended exactly what we wanted and she took her time to show us different suits and accessories. Tha... See more

Rated 5 out of 5 stars
Verified

Suit arrived before the date stated. Went to the store in Bromley for some assistance as I wasn’t sure on the colour. Young lady and her colleagues helped me with providing a suit with a better fit an... See more

Rated 5 out of 5 stars
Verified

Slaters staff in store (Bristol) were really good, helping me find a size of trouser I had been really struggling to get (for my son, who is tall & thin) and then pointed me to the website if he nee... See more

Rated 5 out of 5 stars
Verified

I needed a new suit for a very special occasion (My Dads funeral) The range and choice was excellent, I ordered on line to include shoes and tie, the delivery was perfect (on time, and as stated) sui... See more

Rated 5 out of 5 stars
Verified

Returned item, which I’d ordered on line to change for bigger size. Very straightforward, dealt with by very pleasant young lady. Spoke to sales male assistant, who brought me size I required and wa... See more

Rated 5 out of 5 stars
Verified

The items were beautiful quality but unfortunately too small/ slim fitting. So I ordered them in a larger size. Fast shipping was amazing.

Rated 5 out of 5 stars
Verified

Great, personal service and attention to detail. Slaters have an astounding range of products all at realistic price points. My new 'go-to' Menswear Retailer.

Rated 5 out of 5 stars

Although I live in London, being a "big bloke", I've shopped at Slaters Newcastle and Hull more than any other store. Being brifly in town, I popped into the Newcastle store this afternoon, looking fo... See more

Rated 5 out of 5 stars
Verified

Slaters Newcastle done a fantastic job helping me choose the suits for my groomsmen, best man and my farther in law. Service was great and communication for them was outstanding. Would fully recommend... See more

Rated 5 out of 5 stars

Customer Service that could not be faulted. Every member of staff made us feel welcome. Highly professional which led to us as customers feeling valued; plus, a really good range of well-priced produc... See more

Rated 5 out of 5 stars
Verified

Really quick delivery - I needed them for my holiday and they were a bit last minute so I wasn't sure if they'd arrive before we set off. Top quality shorts that were lightweight but really comfortabl... See more

Rated 5 out of 5 stars

Visited the Cannon Street, Birmingham town centre branch and we were amazed how big collection was, it was the biggest store that sell suits I’ve ever seen. Best thing was prices were low and vast var... See more

Rated 3 out of 5 stars
Verified

Paid for express delivery but the shoes seemed to shuttle between the Dundee and Edinburgh DPD depots. Eventually phoned customer service and arranged to cancel the on line order and travelled to Edin... See more

Company replied

Rated 5 out of 5 stars
Verified

What an absolute pleasure dealing with Slaters. Found the store on a trip to York and purchased various items. Told family member how good the service has been and was asked to make an online order.... See more

Rated 5 out of 5 stars
Verified

Had a problem with non delivery of a gift voucher. Rang customer service who said would phone back. Did so within an hour. Later had a call and e mail from another department advising me on next step.... See more

Rated 5 out of 5 stars

My son and I arrived at Slater, Basingstoke mid morning on a Saturday with a mission to buy a complete wardrobe for a professional workplace role. I was pleased for the store that they were busy. Lewi... See more

Rated 5 out of 5 stars
Verified

Excellent, so impressed with the choice of suits, price and sales people. CHRIS in the Liverpool branch was exceptional. Very friendly and knows his stuff. Will certainly return for my next suit.

Rated 5 out of 5 stars
Verified

Online ordering was simple,postage was quicker than stated,plenty of choice will order from slaters again 5*

Rated 4 out of 5 stars
Verified

Bought 3 ties and pocket squares online. 2 were delivered and one was in a separate order which ended up being out of stock, so never turned up. I ended up keeping one of the 2 items delivered as th... See more

Rated 5 out of 5 stars
Verified

DPD failed to deliver my order the first time. I contacted customer services and spoke to Robert. He was very helpful and sent out a second order. DPD again got it wrong and left my order in a bin be... See more

Rated 5 out of 5 stars
Verified

The staff in Liverpool have always been excellent, really dedicated to their craft,but this time above and beyond. Would give 20 stars if I could

Rated 5 out of 5 stars
Verified

Bought couple of jackets in store Bromley. Very attentive. Bought a suit online for a wedding however others were unable to buy same suit as it had slightly changed. Bromley changed the suit to w... See more

Rated 5 out of 5 stars
Verified

Always impressed with Slaters, whether its a suit or shirt, trousers or shoes now. Fantastic shoes, proper brogues made in UK. Very reasonable price and fantastic quality.

Rated 5 out of 5 stars
Verified

I'm so glad I was told about this company. They have a wide range of good quality items at a varied price range. My purchase this time was online (which came quickly) but have visited their shop b... See more

Rated 5 out of 5 stars
Verified

Back to 2018 I was in London and bought wallet from a market. 2025, I was still using my wallet but it was already worn up, I was choosing from a big variety of wallets, and noone fits as good at that... See more

Rated 5 out of 5 stars
Verified

First class service! Limited styles for really tall people but the suits are great value, along with the free alterations you can’t go wrong. Easy to sort all the groomsmen’ suits for a wedding, made... See more

Rated 5 out of 5 stars
Verified

Ordered wrong shirt, contacted slaters and got it sorted straight away. Got the right shirt a couple of days later and was refunded very promptly. Great customer service 👍🏻

Rated 5 out of 5 stars
Verified

I'm always amazed at the quality of the suits, the fit, the materials and the attention to details, particularly when you go into a physical store and have someone assist in person. I'm never disappoi... See more

Rated 5 out of 5 stars
Verified

Ordered some dress shoes, good selection available and well priced. Easy to place the order which arrived in 2 days as indicated. Shoes are good quality and fit

Rated 5 out of 5 stars
Verified

Slaters is so well run and a great variety of suits shirts and everything else you need, its always a great experience when you go looking for mens attire.

Rated 4 out of 5 stars
Verified

I had a brilliant experience when purchasing a suit online for my husband. I called the store and confirmed that i was able to return or exchange it in store which i found to be most comforting as... See more

Rated 5 out of 5 stars

First time going into the Glasgow store in a long time. The store was bright, clean & well stocked. Was looking for a pair of gents dress shoes. Had the pleasure of meeting Elaine & she helped me find... See more

Rated 5 out of 5 stars
Verified

Yes good to deal with struggled to get a specific dress shirt for my sons wedding? But slaters come good by getting one sent from there Cardiff branch almost at the 11th hour!

Rated 5 out of 5 stars
Verified

Always been happy with the items from Slaters. Usually buy in the shop but found this service excellent.

Rated 5 out of 5 stars
Verified

Been a customer of Slaters for many years, always have a good experience. The staff are excellent and the company is brilliant

Rated 5 out of 5 stars
Verified

The suit ordered was the wrong size but they refunded as soon as it was back in the warehouse no problem

Rated 5 out of 5 stars
Verified

Great experience both in store and online. Personable, easy and good quality stuff. Highly recommend.

Rated 4 out of 5 stars
Verified

Quick delivery online. However the bow tie that came with waistcoat was faulty and could not be adjusted

Rated 5 out of 5 stars
Verified

I’ve used ‘Slaters’ of Birmingham a lot over the years and have always been impressed with their suits and customer service. However for the 1st time I decided to buy a suit from them online. The... See more

Rated 5 out of 5 stars
Verified

Great service. Arrived quickly. I bought two sizes as I wasn't sure which would fit. Returned one and was refunded very quickly.

Rated 5 out of 5 stars
Verified

friendly and helpful staff, posting out the suit i required that was not in stock at the time, great service

Rated 5 out of 5 stars
Verified

Fast well packaged delivery. Excellent quality as always. A pleasure to do business with this company.

Rated 5 out of 5 stars
Verified

Perfect fit shirts after trying many different brands. Great service and quick delivery

Rated 5 out of 5 stars
Verified

Great jacket hubby loves it. Perfect fit and good quality..you want to dress and impress Slater has it all...thank you .

Rated 5 out of 5 stars

Visited the store for the very first time today and we were very impressed with the huge range of suits and accessories available. The friendly service was second to none, we were helped every step... See more

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Company details

  1. Men's Clothing Store
  2. Dress and Tuxedo Rental Service
  3. Kilt Shop and Hire
  4. Tuxedo Shop

Written by the company

Slater Menswear have been suit and tailoring specialists for over 40 years. Still within the Slater family, now in its 3rd generation, we pride ourselves on our continuous commitment to customer service with 27 stores nationwide. We take pride in the quality of goods & services we offer, seeking to inspire anyone who walks through our doors or lands on our website. Offering a FREE alterations service on tailoring purchases made in-store or online. With no appointments needed, simply drop in to any store to browse our range of retail suits or styles for hire. Made To Measure suits are exclusive to our Flagship Glasgow store, with Bespoke Highlandwear available in all 27 stores.

Slater Menswear

Written by the company

Our Customers Come First
At Slater Menswear we pride ourselves on the personal service and choice that we offer to our customers. At the heart of everything we do is an ethos that consistently places our customers’ needs first.
FREE Delivery on all orders over £150
We offer all of our customers FREE delivery on all orders over £150.
28 Day Money Back Guarantee
If you are not 100% happy with your purchase simply return in its orginial condition, within 28 days of receipt for a full refund or exchange.
FREE Alterations on all suits
We have been tailoring specialists for over 40 years so we understand the importance of a well fitting suit. That is why we offer free alterations on all of our suits across our 27 stores nationwide, simply take your Slater Menswear suit into any one of our stores and we will have it altered to your specifications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

25K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent service

Ordered shoes online for my son’s wedding. They arrived earlier than expected and were extremely well packaged and absolutely untarnished. 1st rate service.

October 3, 2025
Rated 5 out of 5 stars

Seamless service ☺️

Great selection of suits, the service is second to none. Professional, friendly and personal service from start to finish. They certainly know their stuff. Would highly recommend.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Perfect tuxedo in very fast time.

I needed to order a tuxedo for a gala event. I tried many high street brands and quite a few on line companies. NO ONE had a reasonably priced tuxedo in my size - 42 chest, apparently there was a run on them. I was beginning to worry whether I'd ever find a size 42 anywhere, I'm very happy I found Slater menswear. I was happy to pay another £30 or so for the perfect tuxedo. I also managed to find some dress shoes to match.

Very happy with the delivery service, they said to expect my order by the end of the week but I actually received everything at the weekend on Sunday. So I got everything within 3 days.

Needless to say, I will be making Slater my first stop from now on! Thanks for the awesome service.

October 2, 2025
Rated 5 out of 5 stars
Verified

Very pleased!

Website was easy to use and find what I was looking for. Shoes were quickly delivered and size/style were exactly as described. Very pleased with my purchase.

October 1, 2025
Rated 5 out of 5 stars

Great experience with John the manager…

Great experience with John the manager from slaters manchester.
Straight away he approached us to welcome us to the store and to offer help if needed.
He ended up solving a sizing problem for one of the groomsmen and got us all sorted quickly whilst having to find other sizes from other stores to fill the order. Great service very professional.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Still not received

October 1, 2025
Slater Menswear logo

Reply from Slater Menswear

Good afternoon Mrs Stride,

Thank you for taking the time to leave a review.

Please accept our most sincere apologies that your shirts were not available to send due to a stock discrepancy.

At the time of purchase these were showing as being available however when our warehouse staff went to pick the size they were not in the location. They have then tried to source the shirts from one of our stores without success.

An e-mail was sent on the 1st to advise and apologies if this has filtered into your spam folder. I have arranged for the e-mail to be re-sent this afternoon.

We are so sorry to have let you down on this occasion and for the inconvenience caused to you.

Kind Regards,

Robert

Slater Menswear

Rated 5 out of 5 stars
Verified

Pilot error with technology

I changed my home address last year & found difficulty in changing it on your web page. Although I thought I had changed it successfully, when the order confirmation came through, my parcel was due to go to my old address some 50 miles away! No answer from the telephone number quoted, I sent an email which told me I could expect a reply in up to three days. The parcel was due in two days. The day after, I sent another email with the subject, “PLEASE READ!.” This hit the spot and I got a response telling me that my goods had been redirected and that my primary address had been changed. Parcel arrived at the correct address the day after. Well done Slaters!!

September 26, 2025

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