Veepee has a wide range of products and often offers attractive prices. Nevertheless, I don't shop at Veepee very often because of the shipping costs and possible return costs. The shipping costs are... See more
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Based on these reviews
Good products, nice discounts but time between ordering/paying and final delivery unacceptable long,most of the time about a month later. Whilst other companies deliver between 2 days and a week, same... See more
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The package came when it was supposed to. However delivery with them always takes a lot longer then anywhere else. And in this case they unfortunately simply delivered the package to a previous addr... See more
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I'm a customer since years but I must say the company lost a lot of his glory since they decided to work a different way ... it's no longer easy to return something ... you have to pay in order to see... See more
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Ordered a nice pair of shoes. The website is very easy to use. It gives you various options for the delivery either to return or in pick up stores. You choose. Delivery takes a little bit longer than... See more
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Poor experience, the delivery works half of the time, if you achieve to receive what you actually ordered. It's convenient for the price, but what a cost for disposing if these discounts, it's a painf... See more
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I shop often from Veepee. The shipping costs and return costs and the long wait for delivery are main reasons I don’t shop as often as I wished. I preferred the old system of premium members where shi... See more
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There is always a wide range of products on offer. Some prices are good deals although sometimes there are also products that seem seemingly cheap but in reality are not such as perfumes and cosmetics... See more
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Always double check prices as they are sometimes not so interesting, certainly when you add shipping costs. And they leadtimes between order and shipment are often very long, reason why I often decide... See more
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I'm generally satisfied with my purchases from VeePee. The prices are often attractive and delivery is fast. My only comment is that you could pay more attention to the packaging. The boxes are often... See more
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Veepee has a very diverse offer in brands and product categories. And I never experienced problems in delivery or returning of products. In comparison with Zalando lounge however , the delivery terms... See more
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The main problem is the long delay between purchasing a product and receiving it — sometimes 3 to 4 weeks. You pay once for delivery, and if the product isn’t suitable, you have to pay again to retur... See more
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As others already stated, delivery times are quite long, especially for the short distance from BE to LUX (via FRA?).But at least it was announced. The most anoying part was that the delivery servic... See more
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Satisfied about the product but the delivery times are very long...some people say that brands make models only/especially for this kind of webshops. This could explain the long waiting times. Some m... See more
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I used to order 75% of my wardrobe from Veepee, but now I order much less. The main reason is the high delivery and return costs. It doesn’t make sense to me, as many other online stores charge mu... See more
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I've had experience with several websites similar to Veepee. Here, I can find a different range of products, which I appreciate. One thing I'm disappointed about is the shipping and return costs. If... See more
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When deciding which bag to order from the bags on offer, my shopping cart was emptied because it took too long. But the range was quite big soo I could’t decide that quick and unfortunately the items... See more
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I’ve been a customer since 2012 and every time I’ve ordered something, everything has gone smoothly. They offer a wide and well-priced selection. Yes, delivery often takes a while, but I personally do... See more
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Product is great, long waiting time for delivery though and final delivery by DHL a mess. Leaving the package outside my house in Amsterdam is asking politely people passing by to steal it.... didnt e... See more
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I've made several purchases on Veepee, and up until now, I've never had any issues. Recently, I bought a pair of shoes that broke after just one wear. Veepee immediately issued me a voucher for the fu... See more
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Why do I have to pay separate shipping fees for each brand in a single order? If the reason is that items are shipped from different locations, then why do all returns go to the same address? If every... See more
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Depending on what you're looking for there generally some good discounts to be found, although it's wise to check elsewhere in case of (even) better deals, before ordering. Overall I'm well happy to u... See more
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Easy navigation in the app. Good, solid brands, fair prices. Easy and quick return policy en proces. Only sometimes the pictures could be better en and some more pictures would be appreciated. Especi... See more
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Some offers are interesting, others are not. Sometimes i have found the same product at a lower price somewhere else, so it's not always assured to get a real deal. The overall experience with Veepee... See more
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I have had many good experiences with Veepee Benelux. The packages are well packed, the items are according to have I purchased time. Payments always go easily. The only thin which stops me from givin... See more
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Nice sales. Sometimes gold prices, bout you alwaar have to check otter sellers. Shipment costs are sometimes extreme. Shipments take very long to arrive. Customerservice is not for the customers but o... See more
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There are interesting items available, but! Sometimes you need to wait two weeks until your package is delivered. And after two weeks you contact customer service, they will tell you to wait one more... See more
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Huge variety and great offers of a lot of interesting brands and products. Sometimes it takes a while to receive an order, but they're always transparent about delivery times. Saved already a lot of... See more
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In generaal I give 5 stars. Easy return options. That return options are not free of charge anymore is very understandable. Also when something is wrong with the article there is no problem.... See more
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Veepee used to be better when it was easier to get free delivery and with returns always free. Now I always request delivery to shipping point to minimize fees. I shop with them much less than I used... See more
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I bought 4 Levi's jeans pants (502, tapered) at less than half of the retail price. Two were supposed to be a light jeans blue colour and the other two a slightly darker jeans blue, according to the p... See more
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Delivery is ok as I expecting, no delay. but package is Damaged. The production is good. I don’t means this time, on the generally of description for all goods，quite often wrong and incomplete or not... See more
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Veepee items are good as they are from certain popular brands but I do not find it to go online shopping place as the time they take could be from 20 days to a month. I am living in 2025 what is it ta... See more
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Veepee, Sometimes nice offers, but you have to pay attention with Google you sometimes find an even better price. whatever you buy you ALWAYS pay SHIPPING COSTS. the delivery times are very long. befo... See more
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Great offers, huge variety in brands and products. Sure, sometimes it takes a while to receive an order, but they're always transparent about delivery times and with the money I save on the deals, I d... See more
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The website is user friendly, the delivery is smooth and although the communication not very detailed, you can trust the package will arrive and most of times before the expected deadline for deliv... See more
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For the last 3 purchases at least I have been provided with great service and quality products. Sometimes the delivery takes longer than other companies but that is always advised in advance by Veepee... See more
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My experience with Veepee Benelux is generally positive. A not so good experience do I have with Veepee Fance: I ordered a pair of boots 3/4 weeks ago, received a confirmation mail and a few days late... See more
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I like the variety Veepee offers. I dont really mind the wait, but I do mind that my latest purchase was abominabelly put together. The fit just wasnt flattering at all, due ill design- it was send w... See more
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The prices are not always the best on the market (internet!). When returning products, and even when ordering, the costs are high...time delivery is also long. But globally, my experience is ok.
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Product range is OK, prices are good with however a rather high delivery cost. Delivery time could be shorter...
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The delivery went wrong. Delivered at my neighbors and let them sign for receiving the package. The delivery guy did not even come to my door to even try to deliver. On the other hand, de products... See more
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Love Veepee, always beautiful products and sizing is ok. I will keep ordering via Veepee.
Company replied
Simple) good price and good quality) almost 10 years i am a client. Recommend to everyone 😉 specially for who has children 😊
Company replied
reliable website with attractive promotions and excellent service. Areas for improvement: stock is sometimes limited and some sales periods are short.
Company replied
Overall I’m happy with Veepee. However one of the goods was delivered at a pick up point without any announcement. So it was send back without any notice.
Company replied
Overall a nice offering of different brands and good deals, however the delivery takes much too long.
Company replied
I ordered 3 products in one order and only received 2. I am awaiting veepee’s response
Company replied
I have ordered a ceilingvan. The glass bult was broken. I wanted a new one. Thuis was 5 months ago. I havent heard from Veepee since.. patrick
Company replied
Company details
Written by the company
Online shopping, popular fashion and lifestyle brands with big discounts, up to 70%. That's Veepee !
Contact info
Belgium
- shop.veepee.be
3.2
Average
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Poor experience
Poor experience, the delivery works half of the time, if you achieve to receive what you actually ordered. It's convenient for the price, but what a cost for disposing if these discounts, it's a painful experience.
October 24, 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Stella,
Thank you for sharing your feedback.
We sincerely regret to hear about your disappointing experience with our delivery service and order reliability.
This is not the experience we want for our members, and we understand how frustrating it must be when things do not go as expected.
We are constantly working to improve our services, including delivery performance and customer support.
If you still have any unresolved issues or if there’s anything we can do to assist you further, please don’t hesitate to contact us via the help and contact page or feedback.belgie@veepee.com with your order details.
Thank you for your honest feedback—it helps us get better.
Kind regards,
The Veepee Team
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Great shopping website and great delivery options!
Ordered a nice pair of shoes. The website is very easy to use. It gives you various options for the delivery either to return or in pick up stores. You choose. Delivery takes a little bit longer than usual maybe one week maybe two weeks. Package arrives in original wrapping usually very nice. Would definitely recommend.VEEPEE!!
October 21, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Moni,
Thanks a lot for this positive 5-star review.
It's nice to read that you are enjoying shopping at Veepee and likes our website a lot.
We do our utmost best to offer you the best products at the best prices.
Because we don't own our own stock and order all items only after the sale closes on the website, the delivery of your order may indeed take a bit longer.
We always try to send all items as soon as possible towards you and keep you informed about the delivery range.
If there is anything where I can help you with, don't hesitate to reach out.
I'm always available.
I wish you a lovely day.
Best regards,
Sophie
I have ordered a ceilingvan
I have ordered a ceilingvan. The glass bult was broken. I wanted a new one. Thuis was 5 months ago. I havent heard from Veepee since.. patrick
May 23, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Patrick,
We're sorry to hear that you haven't received a response yet. We do reply to all incoming emails, so it's possible our reply ended up in your spam folder. Have you checked that for any missed messages?
If you can’t find our response, please feel free to reach out again through the 'Help and Contact' page in your Veepee account. We’ll be happy to assist you further and make sure your issue is resolved as quickly as possible.
We apologize again for the inconvenience, and we look forward to helping you!
Best regards,
Sophie
reliable website with attractive…
reliable website with attractive promotions and excellent service. Areas for improvement: stock is sometimes limited and some sales periods are short.
October 18, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Peter,
We’re happy you like our website, promotions, and service.
Thanks for your feedback about stock and sale times, we’ll keep working to improve.
Hope to see you again soon!
Best regards,
Sophie
Love Veepee
Love Veepee, always beautiful products and sizing is ok. I will keep ordering via Veepee.
October 14, 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Eef,
Thank you for your wonderful review and the 5 stars!
We are so happy to read that you like our products and that the sizes work well for you.
At Veepee, we want to make quality brands and great deals accessible through our flash sales, so we are thrilled that you appreciate that.
Your trust and the fact that you continue to order from Veepee means a lot to us.
Do you have any questions or comments?
Feel free to let us know via the Help & Contact page.
We are always ready to help.
Thanks again for your enthusiasm.
We look forward to welcoming you back soon!
Kind regards,
Sophie from Veepee
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I ordered 3 products in one order and…
I ordered 3 products in one order and only received 2. I am awaiting veepee’s response
October 7, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Marloes,
We’re sorry to hear that one of your items was missing from your order. This is certainly not the experience we want for our customers. We understand how frustrating it can be, and we’ll do our best to resolve this quickly.
We will respond to your email shortly to resolve this as quickly as possible. We appreciate your patience and understanding, and we’ll make sure to get this sorted for you as soon as possible.
Have a nice day!
Kind Regards,
Sophie
Product range is OK
Product range is OK, prices are good with however a rather high delivery cost. Delivery time could be shorter...
October 8, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Johan,
We're glad to hear you're happy with our product range and prices!
We understand that delivery costs and time are important factors, and we want to explain that these are partly due to the fact that we don’t hold our own stock. This means that our fulfillment process can sometimes take a bit longer and delivery costs may be higher.
We’re always working on improving these aspects to provide you with the best possible service.
We appreciate your understanding and hope to serve you again soon!
Have a nice day.
Best regards,
Sophie
Sizes are not accurate
Sizes are not accurate. I ordered Dutch sizes but they are different compared to EU sizes. Which is weird because NL is European. Especially for underwear this is not okay. Also returning items is not easy (only one shipping company which is rare).
September 22, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Sophie,
Thank you for your feedback, we’re sorry to hear about your experience.
We understand how frustrating it is when sizes don’t match expectations, especially for items like underwear where fit is crucial. While we always try to indicate sizes as clearly and accurately as possible, differences can unfortunately still occur between brands, even within the EU. We'll make sure to forward your comment to our product and content teams so this can be improved.
Regarding the return process, we know having only one return option isn’t ideal in all regions. We're continuously working to expand our return methods to make it more convenient for all our members.
Thank you again for your valuable feedback, it helps us improve.
Best regards,
The Veepee Team
Reply from Shop Veepee Benelux
Hi Francine,
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with the fast service and had such a satisfying experience.
Hope to see you again soon on Veepee!
Best regards,
Sophie
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I shop often from Veepee but..
I shop often from Veepee. The shipping costs and return costs and the long wait for delivery are main reasons I don’t shop as often as I wished. I preferred the old system of premium members where shipping costs were free . A remark also regarding carton boxes : please Veepee team can you provide with different type of boxes ? These ones wide open in the middle and we can’t use them again if we want to return an item. So cannot recycle ♻️
October 2, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Katerina, thank you for your detailed feedback and 4 stars!
We're glad to hear you're a frequent shopper.
I understand your concerns about shipping costs and packaging.
Your suggestions are very valuable, and I'll definitely pass them on to the team. We hope we can meet your expectations in the future!
Don't hesitate to contact us if you have questions regarding your orders or returns.
We love to help you further.
Kind regards,
The Veepee Team
Always double check prices as they are…
Always double check prices as they are sometimes not so interesting, certainly when you add shipping costs. And they leadtimes between order and shipment are often very long, reason why I often decide not to buy.
September 9, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Caroline, thanks for your honest feedback.
I understand that delivery times and shipping costs can sometimes be a drawback.
We always strive for the best deals, but I'll take your feedback into consideration.
Hopefully, we can be of service to you again in the future!
Don't hesitate to contact us if you have questions or feedback.
We love to help you further.
Kind regards,
Sophie
Return fees
I find that it’s not acceptable to ask for return fees when the bought product is wrongly described on the website. If the description would have been complete and accurate I wouldn’t have bought the product.
October 1, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Arnaud, thanks for your review.
I'm sorry to hear the product description was incorrect.
That shouldn't have happened.
Could you please contact me via the help and contact page?
That way, I can help you find a suitable solution.
Again, my sincere apologies for the inconvenience.
I hope to hear from you soon.
Kind regards,
Sophie
Perfect delivery process.
September 24, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Pierre, thanks for your 5-star review!
Great to hear you're satisfied with the delivery process.
We hope to see you soon for your next purchase!
Kind regards,
The Veepee-team
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No notice of delivery at pick up point
Overall I’m happy with Veepee.
However one of the goods was delivered at a pick up point without any announcement. So it was send back without any notice.
August 6, 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Irma,
Thank you for your message and for sharing your experience.
We are sorry to hear that you did not receive a notification about the delivery at the pickup point and that your order was returned as a result.
This is obviously not the service you should expect from us, and we understand that this is very annoying for you.
We would like to resolve this with you!
Could you please send us an email to feedback.benelux@veepee.com with the subject line ‘Trustpilot’?
Please don't forget to include your order number and any additional details.
Our team is ready to help you and make sure everything is sorted out.
Once again, we apologize for the inconvenience and thank you for your trust in Veepee.
Kind regards,
Sophie
Simple) good price and good quality)…
Simple) good price and good quality) almost 10 years i am a client. Recommend to everyone 😉 specially for who has children 😊
September 24, 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Valeria,
We’re so happy to hear that you’ve been satisfied with our prices and quality for almost 10 years!
Thank you for your trust and recommendation, we truly appreciate it.
Best regards,
Sophie
Very long delivery times…
Overall a nice offering of different brands and good deals, however the delivery takes much too long.
September 22, 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Irene,
Thank you for taking the time to share your experience with us.
We are glad to hear that you are happy with our wide range of products and the deals we offer.
We understand that a long delivery time can be frustrating and we apologize for this.
Our goal is to deliver your order as quickly as possible and we are continuously working to optimize our delivery processes.
If you have any questions about a specific order, please do not hesitate to contact our customer service team via the Help & Contact page.
We are happy to help.
Thank you again for your feedback.
We hope to offer you an even better experience soon.
Kind regards,
Sophie from Veepee
Good products/pricing. But unbelievable long delivery times
Good products, nice discounts but time between ordering/paying and final delivery unacceptable long,most of the time about a month later. Whilst other companies deliver between 2 days and a week, same as Veepee in the past, placed a new order on september 17th expected delivery between 10th and 15th of october ??? There is still a lot which can be improved on this subject.
September 17, 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Roger,
Thank you for your feedback.
We understand that the longer delivery time can be frustrating. At Veepee, we operate through limited time sales campaigns, which means products are only ordered from the supplier after the sale ends. This results in a longer delivery timeline compared to standard webshops.
That said, we always aim to be transparent the estimated delivery window is clearly communicated at the time of purchase, so you know what to expect.
We do appreciate your comment and want you to know we're constantly working to improve our processes and reduce wait times wherever possible.
Thanks again for sharing your experience.
Have a nice day.
Best regards,
Sophie
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I ordered a lamp
I ordered a lamp. On the box was a big sticker: ‘THE PAKKAGE IS NOT DESIGNED FOR THE EXPRESS DELIVERY. SUPPLEMENT PACK MUST BE ADDED BEFORE THE SHIPPING!’ And they did not :)
After their respons, I sent an mail to the mailadres they said. Heard nothing :)
Really disappointing service!
September 17, 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Julia,
Thank you for taking the time to inform us about the issue with the shipment of your lamp.
We are very sorry to hear that the package was not properly prepared for delivery, as stated on the box.
This is certainly not the experience we want to offer, and we fully understand your frustration.
We would like to ensure that this issue is resolved quickly and that you are satisfied with your purchase.
In order to assist you as best we can, we kindly ask you to send us an email to feedback.benelux@veepee.com with the subject line “Trustpilot.”
Please include your order number and any other relevant details so that our team can immediately investigate what went wrong and assist you with a suitable solution.
Once again, we apologize for the inconvenience.
We greatly appreciate your patience and understanding and hope to resolve this issue to your satisfaction as soon as possible.
Kind regards,
Sophie
The packaging broke the box I have…
The packaging broke the box I have photo I don't expect so I get from TOD'S bad experience eand every day thy send me email send photo i send meny times
September 16, 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Haisam,
Thank you for taking the time to share your experience with us.
We are sorry to hear that the packaging of your order was damaged and that this was a disappointing experience for you.
We greatly appreciate your feedback and would like to rectify the situation.
We have therefore contacted you via your Veepee profile to resolve this further.
If you have any questions or need further assistance, please do not hesitate to contact us via our Help & Contact page.
Once again, we apologize for the inconvenience and hope to offer you a satisfactory solution soon.
Kind regards,
Sophie from Veepee
Always worth visit the site
There is always a wide range of products on offer. Some prices are good deals although sometimes there are also products that seem seemingly cheap but in reality are not such as perfumes and cosmetics. If you were to compare the prices of perfumes with other stores, you would see that veepee is given a discount on the maximum recommended retail price. The packages are very well packed and the shipping costs are not excessively high although it could still be free at a higher purchase price. In general, you can make good deals on veepee and it is definitely worth taking a look at the site regularly.
September 16, 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Ann,
Thank you for your detailed and honest review.
We’re happy to hear that you appreciate our wide selection of products and the care we take in packaging your orders. Your feedback regarding the pricing of perfumes and cosmetics is also noted, transparency is important to us. Our discounts are indeed based on the manufacturer's suggested retail price, which may differ from prices found in other stores or online platforms.
As for the shipping fees, we appreciate your suggestion. Offering free shipping above a certain order value is definitely something we’ll consider internally.
We’re glad to know that you regularly check our platform and that you’ve been able to find good deals. Thank you for your continued trust!
If you ever have questions or need assistance, feel free to reach out.
We're here to help!
Kind regards,
Sophie
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