Julia

Dear Julia,

Thank you for taking the time to inform us about the issue with the shipment of your lamp.
We are very sorry to hear that the package was not properly prepared for delivery, as stated on the box.
This is certainly not the experience we want to offer, and we fully understand your frustration.

We would like to ensure that this issue is resolved quickly and that you are satisfied with your purchase.
In order to assist you as best we can, we kindly ask you to send us an email to feedback.benelux@veepee.com with the subject line “Trustpilot.”
Please include your order number and any other relevant details so that our team can immediately investigate what went wrong and assist you with a suitable solution.

Once again, we apologize for the inconvenience.
We greatly appreciate your patience and understanding and hope to resolve this issue to your satisfaction as soon as possible.

Kind regards,
Sophie

Hello Julia,

We are sincerely sorry for this setback in the delivery of your order.

Following the exchanges with our team, we hope that we have been able to provide you a satisfactory answer.

Please don’t hesitate to reach out if you have any other questions.

Have a lovely day,

The Sézane Team

Beste Julia,

Bedankt voor uw feedback.

Bij Superdry willen we graag dat u een geweldige ervaring heeft, en daarom spijt het ons te horen dat wij niet aan uw verwachtingen hebben voldaan.

Het spijt ons dan ook voor de verwarring.

De verzendkosten worden helaas niet automatisch terug betaald. Ik heb deze nu aan u terug betaald. Dit bedrag zal binnen 2-3 dagen zichtbaar zijn op uw rekening.

Bedankt dat u de tijd heeft genomen ons uw feedback te geven.

Met vriendelijke groet,
Superdry Customer Care

Dat is nog eens een samenwerking! Dan je wel. Tot de volgende keer. Groetjes Simone