Shade Australia Pty Ltd Reviews 2,514

I have bought from Shade Australia many times before, so you can say that I am a satisfied returning customer. Unfortunately, this time Shade Australia didn't have my favourite umbrella in stock but t... See more

Called them for a couple of quotes nothing was too much for Laura,(outstanding customer service) we eventually ordered on line the next day. The website was easy to navigate as was the ordering proce... See more

Great company. Always extremely helpful when you ring for advice. Have just bought my second umbrella from them. Unfortunately I did not take the harsh Queensland weather into consideration when I bou... See more

Great value product and super speedy delivery. Communication was great and it was very easy on the website to find the replacement umbrella cover we needed.

Can't complain about delivery or being kept informed of such but am very disppointed in the colour. I purchased the natural and the photos depict an off white colour but its more like baby poo. It doe... See more

We recently purchased a large outdoor umbrella. We were surprised we had to spend what we did as our previous umbrella purchase 6 years ago was less than a third of the cost. That being said our new u... See more

Ordering this my second no problem and item remains good quality.However we have a long drive and delivery agent used just wanted to leave it outside closed gates where it would have easily been stole... See more

Delivery not up to expectation. We were told teh drive would contact us by phone / sms on day of delivery telling us when they arrived. No call, no sms, no one rang bell - mid afternoon I was checking... See more

I ordered the shade cloth pins online late on a Thursday evening. I received a confirmation email first thing the next morning to say my order was on it's way and should arrive on the following Wedne... See more

The product was explained by the company. Once the order was placed it arrived promptly. Preparations for use now underway. The only disappointment was despite instructions for safe leaving it was a c... See more

The ordering was simple. The delivery time was short which was terrific. And after care was terrific as I had a few questions about the wind straps that were answered efficiently and effectively inclu... See more

This is my 2nd review and very pleased to say that Shade Pty. Australia pulled out all the stops to help me regarding the delayed delivery, even remitting the mail delivery costs I paid and offering t... See more

Great & friendly service above and beyond. Makes you feel comfortable to know the after sales service available is always there I would never buy any other brand

We recently purchased a new outdoor umbrella and the entire experience was 5 Star. We did have some reservation about the cost, considering it was more than three times what we paid for our previous 6... See more

Buying second umbrella from Shade Australia, the first one was bought last year and we are very happy with the quality and service! Many thanks

Quality product - we love the umbrellas which are sturdy, good quality and very easy to put up and down. They have transformed our pool area and look amazing. Shade Australia provided great customer... See more

The rod only had one loop to insert which is used to put the cover on. This does not secure the rod to the cover. The team at Shades Australia got in contact with me and owned this issue giv... See more

Based on other positive reviews we recently purchased an umbrella. The quality is great and the delivery was fast. Ours was missing the strap that you wrap around it when the umbrella is down, but we... See more

Online ordering was very easy to follow with applicable umbrella options to select. My umbrella arrived on time and undamaged. Umbrella features are as depicted online.

Very helpful service and knowledgeable. However the postage cost is outrageous for such a lightweight product, $115 for postage and $90 for the product.

We ordered just before Christmas not realising the company had shut down for Christmas and New Year. We were not concerned as this umbrella was part of a larger project and there was an automatic resp... See more

Ordered a beach umbrella on the 11th January. They sent the umbrella to the billing address rather than the delivery address. They responded straight away when I made them aware of the error and sent... See more

Only had the cover a few days but reports that it’s better quality than the one provided with the umbrella so far seem to be true. The rod to lift it certainly seems better. The material itself seems... See more

I had an issue with a broken link on a sail we have over the pool and I needed advice as to the best replacement. I was contacted by Andy who was extremely helpful and advised how to fix issue. I am v... See more

My order for an outdoor umbrella cover was handled promptly and arrived quickly. I’m very pleased with the design and quality of the cover, find it easy to use. It has given me peace of mind now that... See more

The umbrella is of very high quality unlike the flimsy cheap umbrellas I have purchased from other suppliers in the past. Delivery was very prompt and the two delivery guys managed to get the heavy g... See more

Web site easy to navigate great explanation and drawing what size cover to order. Bought cover years ago unfortunately had to buy a new one due to wear and tear. Great price and quality.

A very professional organization, great products as they say they are with great prices. Finally a prompt delivery time certainly would deal with Shade Australia again top stuff guys...

Good website, full features and selection. Needs a bit of horsepower though, slow to change and fill selection fields.

I purchased my umbrella on line with delivery to Queensland.I had a question and contacted customer service via email . The response was prompt and answered my question (about colours) . My order wa... See more

I liked the information on the website and the videos showing how my shade umbrella works. This gave me the confidence to purchase online. My product arrived quickly and was of excellent quality. I wo... See more

The umbrella is stylish and functions well when open. Being portable is very useful. It was delivered quickly and efficiently. The shade doesn’t have any pulley mechanism to open it ( which aids in i... See more

Made of a much stronger fabric than the original Shelta cover that came with the umbrella & a lot more space to be able to get it on & off. Would definitely recommend.

Prompt service and delivery. Website is a bit difficult, eg. The popup to chat hides the Checkout button. You have to close the Chat popup (not obvious) first. Also, can't get to Checkout in Chrome br... See more

I contacted Shade Australia via online chat with a question about the product I purchased. They texted me back within minutes, on a Saturday afternoon, and resolved my question. Very happy with my ord... See more

Good products. Online store great. I used the live chat and ended up placing an order with the understanding that I could change the colour when we came to pick up the item ( we live 3 hours away).... See more

Communication from placement of my order was excellent as is the product. We have only bought Shelta umbrellas for over 60 years in our family. From our grandma to now our adult children.

Happy with the delivery and product Thought your website was a bit difficult to use as was trying to order more packets of weed mat pegs and ended up having to get extra from Bunnings

My family bought a Savannah 3.3m square umbrella with the XL resin wheeled base. I found the shade website great for product information and making comparisons between the different models.... See more

The service excellent, product arrived well packaged and in perfect condition, and also before designated time. I will be more than happy to recommend to anyone. 👌

Prompt and helpful service, however the quality of the product as expected. We ordered commercial grade shade mesh but it wasn't heavy as expected for this grade of material.

Great choice of colours. Inexpensive and delivered on time. Will buy again.

Came when expected and was exactly what I was looking for. Good quality and easy to install

Shade Australia is a great company to deal with , great umbrella's ,we leave our umbrella up permanently without any problems over the years , just get a new cover every few years, also delivery is qu... See more

Had an unusual size balcony to cover but was helped out well, thank you!

Quality product. Loved informative video re umbrella. Reasonably priced. 10/25

Easy to order and delivery was prompt 😎

The shade cloth I ordered I was told could not be found and that was the last one. If I wanted the same colour it have to be ordered in and it would be a differentr brand and also $110 more expensive.... See more

We bought the market umbrella for our business and later had to buy the concrete base as it was a size which was not common from places such as Bunnings. We ordered the base and paid online only t... See more