Review of Shade Australia Pty Ltd


Rated 5 out of 5 stars

Very helpful service and knowledgeable

Very helpful service and knowledgeable. However the postage cost is outrageous for such a lightweight product, $115 for postage and $90 for the product.

September 30, 2025

Reply from Shade Australia Pty Ltd

Hi Kim,
Thank you for your five star review, we're so glad that you had a great experience with our staff regarding the advice and service you received.
In regard to your shipping, most of our order postage costs are pretty spot-on if not underquoted as we use a detailed freight calculator to estimate shipping. In your case however, there was a difference between what you were charged and the actual cost. This is probably because you purchased a lighter item whereas our formula is geared toward 50+kg shipments. This is something for us to look into so we appreciate your feedback in bringing it to our attention! As a show of good will, we have refunded you $80.70 of your shipping, leaving you with a shipping cost of $35. I hope this shows our sincerity in making sure our customers have a positive experience with us!

Kind regards,
Alana