After getting payment confirmation, SEMBO should issue the ticket and send it to the buyer. All I have now only the payment confirmation.
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
We ran into some issues with our reserved seats, but once I contacted support it was immediately resolved with new seats that still let us sit together. I don't understand how the issue happened in th... See more
Company replied
The company is reliable, often offers the lowest prices, and has good communication — they are easy to reach and respond quickly.
Company replied
I have reserved flight tickets through Sembo due to their competitive pricing. Unfortunately, my flight was canceled by the airline. I contacted customer service for cancelling and refund, and my... See more
Company replied
The service provided by Andrea was excellent. Even SEMBO has some tricky ways to make you pay ( service package ) to be able to arrange changes or requests in your booking, she was lovely and very he... See more
Company replied
I want to thank the agent who assisted me with rebooking my plane ticket. She was very helpful, easy to talk to, and made the whole process smooth and hassle-free. I truly appreciated her patience and... See more
Company replied
This is the second international trip I've booked with Sembo. They have always been very helpful and professional. If I have to chose between a booking agent they are my first choice. the prices and f... See more
Company replied
I made mistake in my booking and I massage the customers service of Sembo. I was so happy with their fast and reliable action in my problem. I am happy customer here. Thank you so much Saga for you fa... See more
Company replied
Steve Watson was very helpful all the way. He explained all my question in an patient and professional manner, and helped me solve my issue in a short amount of time. Thank you Steve! v
Company replied
This is my first time booking with Sembo. And I needed to rebook my flight. I got in touch with Arturo from customer service at Sembo. He has been so helpful, and experience is that this is one of the... See more
Company replied
“I received quick and helpful assistance from Arturo, who made the rebooking process smooth and easy. Excellent service – thank you!”
Company replied
Excellent customer service ! My request was dealt with promptly and professionally by Arturo, who was very helpful and polite
Company replied
Arturo helped me quick and fast. Responded in time and rebooked my tickets just in time. Thanks for the help.
Company replied
I spoke to Andrea and she sorted out my problem quickly. She was very friendly and helpful.
Company replied
It was easy like other web sites. Payment was fast and we got our tickets in a minutes. Very happy 😊
Company replied
Easy to purchase a ticket and surprisingly good service.
Company replied
Arturo was very helpful and kind
Company replied
We'll see if second time is the charm. If this one gets canceled as well. So far OK.
Company replied
It was swift n cheap! The best!
Company replied
Company details
Written by the company
Vi har flybilletter, leiebil, fergebilletter og mer enn 100.000 hotell, hus og leiligheter i hele verden.
Contact info
Akershusstranda 53, 0150, Oslo, Norway
- no-sembo@sembo.com
- sembo.no
3.4
Average
310 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
The company is reliable
The company is reliable, often offers the lowest prices, and has good communication — they are easy to reach and respond quickly.
October 7, 2025
Unprompted review
Reply from Sembo Norge
Hi Valters
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It is great to hear that you are happy with our prices, reliability, and communication. We are always happy to help and look forward to assisting you again in the future!
We wish you a great day!
Kind regards Andrea
Customer Happiness Team
Advertisement
The service provided by Andrea was…
The service provided by Andrea was excellent. Even SEMBO has some tricky ways to make you pay ( service package ) to be able to arrange changes or requests in your booking, she was lovely and very helpful. So far I am NOT disappointed with the extra charge but f the service package as it came handy when I requested to add a pet in cabin, which surprisingly was cheaper than the airline fares.
Thank you very much to Andrea!
September 12, 2025
Unprompted review
Reply from Sembo Norge
Hello Alvaro
Thank you so much for your kind feedback! We are very happy to hear that Andrea was able to assist you in a helpful and professional way. It is great to know that the service package came in handy and made it easier for you to add your pet to the booking.
We truly appreciate you taking the time to share your experience, and we’ll make sure Andrea gets your kind words.
Wishing you a great trip and welcome back to Sembo anytime!
Kind regards Christel
Customer Happiness Team
“I received quick and helpful…
“I received quick and helpful assistance from Arturo, who made the rebooking process smooth and easy. Excellent service – thank you!”
August 19, 2025
Unprompted review
Reply from Sembo Norge
Hi Anna,
Thank you for your kind words. Arturo is really one of our stars! We will make sure he gets to hear your words.
Have a great day and welcome back!
Kind regards Andrea
Customer Happiness Team
Excellent customer service !
Excellent customer service !
My request was dealt with promptly and professionally by Arturo, who was very helpful and polite
August 5, 2025
Unprompted review
Reply from Sembo Norge
Hi Johan
Thank you for your kind feedback! We are happy to hear that Arturo could assist you promptly and professionally. We will make sure to share your kind words with him.
Have a great day!
Kind regards Andrea
Customer Happiness Team
I want to thank the agent who assisted…
I want to thank the agent who assisted me with rebooking my plane ticket. She was very helpful, easy to talk to, and made the whole process smooth and hassle-free. I truly appreciated her patience and efficiency. Everything went well, and I’m grateful for the great customer service!
August 1, 2025
Unprompted review
Reply from Sembo Norge
Hi Rachel
Thank you for your kind words! We’re so glad to hear you had a smooth rebooking experience and that our agent could assist you in the best way possible. We really appreciate your feedback.
We wish you a great day!
Kind regards Andrea
Customer Happiness Team
Advertisement
I would give zero stars to Sembo if…
I would give zero stars to Sembo if that were an option. After my flight was cancelled by the airline, I was offered a replacement ticket — but the only available option was six days after my original departure date. When I explained that this was not acceptable, I was told I would have to pay for alternative flights myself.
Unfortunately, this experience was very disappointing. I would advise others to consider different agencies to avoid similar issues.
July 24, 2025
Unprompted review
Reply from Sembo Norge
Hi Martha
Thank you for your feedback. We understand that a cancelled flight is always a frustrating experience.
We looked into your case, where your original flight was cancelled by the airline. We then offered you the rebooking option that was available at that time. This rebooking was approved by you in writing.
After you approved the rebooking and the rebooking was completed, you informed that your Visa is expired. We would like to note that ensuring travel documents such as visas are valid is the traveler's own responsibility, as stated in our terms and conditions.
We are sorry to hear that your experience did not meet your expectations, but we have handled the case according to the airline’s rules and our agreed terms.
Have a nice day!
Kind regards Andrea
Customer Happiness Team
Reply from Sembo Norge
Hello Rahul
Thank you for your nice feedback! We’re glad that you’re satisfied.
We wish you a nice day and a great trip, and we hope to see you in the future!
Kind regards Andrea
Customer Happiness Team
Quick and helpful
This is the second international trip I've booked with Sembo. They have always been very helpful and professional. If I have to chose between a booking agent they are my first choice. the prices and flight options are clear and with nothing hidden. I do wish they accepted American Express/AMEX. The service was quick and helpful. I will continue to use Sembo in the future.
June 21, 2025
Unprompted review
Reply from Sembo Norge
Dear Customer
We're glad to hear that you've had positive experiences with our team and that you find our service reliable and transparent. Your feedback about AMEX is noted and appreciated, we’re always looking for ways to improve.
We wish you a great day and we look forward to helping you with your future travels!
Best regards Andrea
Customer Happiness Team.
Very friendly and helpful
I spoke to Andrea and she sorted out my problem quickly. She was very friendly and helpful.
June 19, 2025
Unprompted review
Reply from Sembo Norge
Dear Customer
Thank you for the kind words! We are happy to hear that Andrea was able to help you sort out your problem quickly. She will be happy to hear your feedback.
We wish you a great day and welcome back!
Kind regards Christel
Customer Happiness Team
Advertisement
Feedback on Customer Service Experience
I have reserved flight tickets through Sembo due to their competitive pricing. Unfortunately, my flight was canceled by the airline. I contacted customer service for cancelling and refund, and my request was processed very quickly and efficiently.
Thank you, Märta, for your excellent and professional customer service.
another feedback is that I would like to suggest a review of the cancellation fee, currently set at 595 NOK per person, regardless of the reason for cancellation. This amount feels somewhat excessive, and a reduction to around 300 NOK would seem more reasonable and fair. Adjusting the fee could improve customer satisfaction and enhance the overall experience with Sembo.
June 19, 2025
Unprompted review
Reply from Sembo Norge
Dear Ali,
Thank you for your feedback, ill transfer this to responsibles.
Have a nice day, and many thanks for your nice review of Märta, I congratulated to her.
Thank you,
Christel
Customer Happiness Team
Reply from Sembo Norge
Hi Hibba
Thank you for your kind words! We're happy to hear that Arturo was helpful and kind. We truly appreciate your feedback!
We wish you a great day and welcome back!
Kind regards Andrea
Customer Happiness Team
5-star service !
This is my first time booking with Sembo. And I needed to rebook my flight. I got in touch with Arturo from customer service at Sembo. He has been so helpful, and experience is that this is one of the best service I have ever got! Thank you very much!
June 19, 2025
Unprompted review
Reply from Sembo Norge
Hi Sara,
Thank you for your nice comment!
We are happy that Arturo could help, he is a star and ill transmit your appreciation to him.
Thank you,
Christel
Customer Happiness Team
They do not answer at all
They do not answer at all, calls, emails etc
So once you buy a ticket (which you are not 100% sure if you will get a ticket) then you are left by yourself, it doesn’t matter if you call uk, sweden or norway customer service!
No answer at all
You will just waste your money to call outside norway, and also the assistance package waste of money if they don’t answer your call.
June 16, 2025
Unprompted review
Reply from Sembo Norge
Dear Fredrik,
You have no idea how sad this comment makes me.
The team is under extreme pressure do to the work situation in this moment, the queue on phone is very long, much longer that we would like!
We do our outmost to answer in time, and get to the emails and calls where customers are in distress and need urgent help.
If this is your case, please update your comment with your booking number and ill make sure you get the urgent help needed.
If not, I'm sorry for the delays and trust customers understand that we must prioritize as per departure date, especially due to the closed airspaces with thousands of cancelled flights in this moment.
Thank you,
Christel
Customer Happiness Team.
Advertisement
Sembo ignores customers — extremely disappointed
I contacted Sembo three times with a simple request to change the date of my ticket. I received one reply from a representative named Birgitta, and after that — complete silence. My follow-up messages were completely ignored.
This kind of customer service is absolutely unacceptable. No support, no responsibility, just total disregard. It feels like once they receive your payment, they no longer care about you as a customer.
I’m deeply disappointed and cannot recommend this company to anyone who expects to be heard and receive timely assistance.
June 1, 2025
Unprompted review
Reply from Sembo Norge
Dear Dzenni,
Thank you for your post.
Birgitta has been on holiday, therefore I'm very sorry we must look into how come your email wasn't picked up on by a colleague.
I is not my intention to come with excuses, we are very busy not only due to summer but also due to the situation in the world right now.
The contact rate is extreme.
Unfortunately without a booking number I cant find your email, nor your booking.
You are welcome to repost adding the booking number, in order for me to locate and revert asap.
Again, my most sincere apologies!
Christel
Customer Happiness Team
Arturo helped me quick and fast
Arturo helped me quick and fast. Responded in time and rebooked my tickets just in time. Thanks for the help.
June 10, 2025
Unprompted review
Reply from Sembo Norge
Hi Dia
Thank you for taking your time to write about your experience.
We’re so pleased to hear that Arturo was able to assist you quickly and get your tickets rebooked in time. We’ll make sure to pass on your feedback to him.
Have a great day and we wish you welcome back in the future!
Kind regards Andrea
Customer Happiness Team
heii
hei
this company is cheting they dont help when they call tis nomber 21999450 this people say samthing said when you want to change date,,they get all our five person money we paid ,,but they dint retein our money,,,so very bad company sembo dont paid from sembo company if you want to change the date they never help and retein money how ever you peid them to changing ticket ,,,,they never help..i am weiting now one our speek with two kind of person they tell same thing,,,,realy bulshit.i dont belive them never ever
June 10, 2025
Unprompted review
Reply from Sembo Norge
Hei Zakee Cool,
As you haven't posted your booking number, its very difficult to understand the issue you have.
It seems that you need to change date?
This is only possible in some cases, and we would look into the type of tickets you have and offer the options to you.
Please be sure to have a service package in order to do this.
Feel free to update this post with a booking number or contact by email on no-sembo@sembo.com if URGENT, please state this in subject.
Also note, its perfectly fine to contact us in Norwegian.
Have a nice day,
Christel
Customer Happiness Team
Fast and helpful customer service
We ran into some issues with our reserved seats, but once I contacted support it was immediately resolved with new seats that still let us sit together. I don't understand how the issue happened in the first place, but great customer service. Thanks Rebecca 👍
May 6, 2025
Unprompted review
Reply from Sembo Norge
Hei Erlend,
Thank you for your nice review, im sorry you had some issues with the seats and very happy that Rebecca could help out.
Ill transfer your appreciation to her.
Have a nice flight,
Christel
Customer Happiness Team
Advertisement
Issue the ticket and send
After getting payment confirmation, SEMBO should issue the ticket and send it to the buyer. All I have now only the payment confirmation.
March 11, 2025
Unprompted review
Reply from Sembo Norge
Hello Nghia Quoc,
Your tickets are electronic, so there's no need to print them. Simply use the airline's booking number (e-ticket number) when checking in.
You can find your reference number/ticket number on your 'MyBookingPage' with us. When you made the booking, you have received an email with your login details for this page.
Hälsningar Johanna
Customer Happiness Team
Easy to purchase a ticket and…
Easy to purchase a ticket and surprisingly good service.
February 26, 2025
Unprompted review
Reply from Sembo Norge
Hi Joyce,
Thank you for your kind review! We’re delighted to hear that you found the ticket purchase process easy and that our service exceeded your expectations. We look forward to assisting you again in the future!
I hope you have a wonderful day!
King regards Nora
Customer Happiness Team
I made mistake in my booking and I…
I made mistake in my booking and I massage the customers service of Sembo. I was so happy with their fast and reliable action in my problem. I am happy customer here. Thank you so much Saga for you fast help. Im happy to recommend sembo for using to book flight fast and easy to ask for help if you need it.
February 6, 2025
Unprompted review
Reply from Sembo Norge
Hi Bella,
We truly appreciate your feedback! Mistakes can happen, we're so glad to hear that Saga was able to assist you quickly and that you’re happy with our service. Your recommendation means a lot to us, and we’re always here if you need any further help.
I hope you have a great day!
Kind regards Nora
Customer Happiness Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.