Sembo Norge Reviews 310

I just want to make a point of saying thank you to Madellen who helped me with a Ferry/Hotel Booking I had to change. When her systems were running slow on my initial phone call she offered to take my request and contact me via email. I really appreciated being able to get on with my day rather than being asked to 'hold' indefinitely.
Her subsequent email responses to my questions were quick. And her patience and understanding when my credit card payment blocked really put me at ease.
My booking was for a business trip - important to me and costly had I not been able to change it. Madellen's professionalism despite not knowing that is a credit to Sembo.

I was served by Christoffer and a month ago by one of his colleagues. From the beginning the service was very friendly. They knew immediately what I was talking about and could provide me very quickly with an email about the data I was missing and even some more information on my flight.
There was even a little time for a joke! Great humor!
My advice for callers: If YOU are friendly it makes it much easier for the service to be friendly too!
Thanks a lot! :)

Madellen gave such quick and kind response when me and my friends had some concerns about our trip. She took her time to really investigate the questions and make sure we didn't wait long for an answer, sending us updates. This made me feel very calm and secure that if something unexpected happens, Sembo is a company to trust and Madellen will do what she can to help. So thank you so much for this :)

Christoffer helped me in an excellent way when I contacted Sembo for my case. I will of course recommend you further. I got best service from Christoffer.

Thank you Christoffer, and Sembo!

Our flight got rescheduled due to strikes in Italy. I contacted the Sembo team (Mike and Johanna) and got truly 5-star service and full support to find the best possible solution!
Highly recommended!

Thank you so much Christoffer for great help and services

Christoffer helped me in an excellent way when I contacted Sembo for my case. His professional support increased my trust to your company, 100%. Thank you.

Had to rebook my flight again due to unforeseen circumstances. The first point of contact didn't solve anything, and I had to follow up several times to get a response. Luckily I reached Alicia, who solved the whole thing in a matter of short time.

Thank you!

Christoffer showed a high level of efficiency and professionalism when handling my case. The case in question was surrounded by problems with the booking of the flight tickets. Ordered plane tickets and paid for them and then found out they were canceled. Contacted Sembo and got to talk to an agent who just referred me to my bank without trying to fix the problem. After four days I contacted Sembo again and luckily I got in touch with Christoffer who directly contacted the IT department to really find out what went wrong. After a few hours, he gave me all the information I needed and explained to me what went wrong with my case and fixed the error so that my trip could finally take place. Thanks to his help, everything could go right. His way of working is structured and solution-oriented.

Thanks Christoffer at sembo of the great service going that extra mile to fix changes in the last minute. 👍🏼👍🏼

The customer service is amazing and communication smooth.
Thank you Madellen for assisting.

fast and professional help. feedback after the end of the case to check that everything went right

I got my flight rebooked and all went well! Thanks to Camilla.

Great help end great service love you guys ceep up the great work...

Very positively surprised by all the time and effort put into my case by Madellen – I honestly thought all hope was lost when SAS couldn't find or confirm my booking change. The que on the SAS website was 200+ people, and all phone lines closed. Such a contrast compared to the short waiting time on the phone with Sembo and the fast responses I was receiving on my emails!

Great service from Madellen! Got my tickets updated last minute with little difference in price.

extremely good service, got a new ticket thanks to Kelly Barret. she is extremely skilled and very grateful of her who helped me arrange a new ticket

Fantastic help with rebooking our return flight from Christoffer!