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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the staff, highlighting their knowledge and patience in addressing all their questions. People feel that the team is very helpful and responsive. The customer service is also appreciated, with reviewers pointing out the team's willingness to go the extra mile to provide support. The user experience is generally considered smooth and intuitive, with the platform being easy to use. However, some consumers express concerns regarding payment processes. Some reviewers report issues such as duplicate payment requests and a lack of direct bank integration, which can lead to delays and inaccuracies in payments. A few reviewers mention a lack of customer service after onboarding, with slow responses and difficulty reaching support.

Based on these reviews

Rated 4 out of 5 stars

We appreciate the flexibility and clarity Remofirst offers. A few delays here and there with local paperwork, but overall a dependable solution. Their hands-on support makes a big difference.

Company replied

Rated 5 out of 5 stars

Remofirst genuinely saved us in a tricky situation. We were up against a tight deadline and were close to losing a great candidate, but they pulled everything together quickly and got us exactly what... See more

Rated 5 out of 5 stars

I’ve had 9 employees hired with RemoFirst in Europe for 2 years and they have been amazing to work with. Our CSM has always been incredibly helpful, and any time problems have come up they are immedia... See more

Rated 5 out of 5 stars

RemoFirst always crushes it. Great team, great experience, and they're on point with keeping up with where the world is headed. They've saved me countless headaches when it comes to the rabbithole of... See more

Rated 5 out of 5 stars

Great team. Super easy to work with, clear communication, and genuinely good problem-solvers. They’ve always handled things quickly and professionally and I’ve had a consistently solid experience with... See more

Rated 5 out of 5 stars

The customer service is great! The team is very knowledgeable and goes out of their way to support any questions we have. The onboarding process was very smooth, and we knew every step since they comm... See more

Rated 3 out of 5 stars

Strong platform for employees, not so much for contractors. There isn't a way to front load payments, and the auto-generated payments in the platform aren't dependent on the contractors' actual hou... See more

Rated 2 out of 5 stars

Onboarding was fine and quick, but after, it seems that there is no customer service. No one replies, no contact numbers, no chats available for customers, only for sales. No responses at all. Very f... See more

Company replied

Rated 2 out of 5 stars

Platform not accessible, time over time, having to upload documents again and again, they keep sending me emails without solving anything.

Company replied

Rated 5 out of 5 stars

I have had a really good experience with RemoFirst. Had to hire in two countries that I have never had to deal with. I was bit overwhelmed with this and had many questions, they were so patient and he... See more

Rated 5 out of 5 stars

I had a great experience working with RemoFirst. I had a lot of questions, and they took time to answer them all, and make sure everything was clear. Will definitely be using them again when I bring o... See more

Rated 5 out of 5 stars

Great onboarding experience. The process was super fast and smooth. The product has a ton of great features and it's very easy to use.

Rated 5 out of 5 stars

Muhammad is accommodating and have been helpful with my requests and questions in a timely manner.

Rated 5 out of 5 stars

The onboarding experience was amazing, fast and very straightforward. The support during and after the onboarding was outstanding. RemoFirst is the EOR to use!

Rated 5 out of 5 stars

Their support teams were very helpful in guiding us throughout the entire process. No unexpected surprises related to services or costs. We were able to get our new hires up and running smoothly... See more

Rated 5 out of 5 stars

Reliable and trustworthy EOR provider I have been working with them for a few years now and they really stand out from the myriad of providers by their knowledge and ability to assist with complex... See more

Rated 5 out of 5 stars

Hiring across Latin America and Spain to expand our product into Spanish markets seemed like a really expensive endeavor until we discovered the world of EOR and Remofirst. They made what could’... See more

Rated 5 out of 5 stars

The RemoFirst team was very helpful during our EOR onboarding process, there were no hiccups and we felt like we were in great hands with the CS team. We had a few complicated use cases all in differe... See more

Rated 5 out of 5 stars

We’ve been using RemoFirst to hire both full-time employees and contractors in different countries, and it’s been a really smooth experience. The platform is simple to use, everything gets done quickl... See more

Rated 5 out of 5 stars

Working with RemoFirst is simple, easy and effective for my global team. The support offered is personable and allows me to get an answer quickly on anything that is needed. We have team members in a... See more

Rated 5 out of 5 stars

Choosing RemoFirst has been a great experience for our entire team! From the initial sales call to our first offboarding, the RemoFirst team has been incredibly responsive and supportive, guiding us... See more

Rated 5 out of 5 stars

Using RemoFirst's platform has completely streamlined our international hiring. We’ve been able to onboard team members in the UK, Brazil and the Philippines, all without needing to set up local entit... See more

Rated 5 out of 5 stars

Our team thought about expanding into Europe (Spain and Germany) for 8 months but we were very worried about compliance issues given we are a small US company, and kept delaying it. That’s where... See more

Rated 5 out of 5 stars

Great experience and knowledgeable team! We had quite a few questions which the team answered in great detail and were patient with all our follow ups, so it made us feel very comfortable. A... See more

Rated 5 out of 5 stars

Pricing is transparent, and the platform is easy for our HR and finance teams to use. We’ve had good experiences with payroll accuracy and document handling. Would recommend for companies scaling glob... See more

Rated 5 out of 5 stars

We partnered with RemoFirst to handle a particularly challenging onboarding process across four countries in the APAC region—India, Singapore, the Philippines, and Indonesia. From the very begin... See more

Rated 5 out of 5 stars

We're extremely happy with RemoFirst! The customer service is outstanding—the team is knowledgeable, responsive, and always willing to go the extra mile to support us. The onboarding process was seaml... See more

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Company details

  1. Payroll Service

Written by the company

Employer of record & compliance for your remote team. All-in-platform to hire foreign employees from anywhere with one click. Best pricing. Same-day onboarding. Available in 150+ countries.


Contact info

4.1

Great

TrustScore 4 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars

I thought hiring in other countries…

I thought hiring in other countries would be very complicated, but RemoFirst made everything simple. The platform is easy to understand and the support team knows all the details for each country. They saved us a lot of time and stress.

September 24, 2025
Unprompted review
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Rated 5 out of 5 stars

For a startup like us

For a startup like us, cost is very important. RemoFirst offers the best price, but the service quality is also very high. Every time we ask something, they answer quickly and clearly. Now we have employees in 5 countries because they make the process simple.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with RemoFirst

Very happy with RemoFirst. The price is really good and the service is even better. Anytime I get confused with local rules, they explain it in a way I can actually understand.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

We changed to RemoFirst because our…

We changed to RemoFirst because our previous provider was too slow to answer. This was a very good decision. Their support team is knowledgeable and always ready to help. Onboarding people internationally was actually easier than our local hiring.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

RemoFirst was really a big help for our…

RemoFirst was really a big help for our company. We needed to hire in 3 countries and they handled all things like contracts, payroll, and compliance very smoothly. The price is very good and the customer support replies so fast, faster than any other service we use.

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

I highly recommend RemoFirst to anyone hiring globally

I’ve had five employees hired through RemoFirst in Europe for the past two years, and the experience has been outstanding. Our CSM has been incredibly supportive, and any issues that have come up were resolved quickly and effectively. I previously worked with another EOR and cannot say the same about them. I highly recommend RemoFirst to anyone hiring globally.

November 12, 2025
Unprompted review
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Rated 5 out of 5 stars

I’ve been using and I’m genuinely…

I’ve been using and I’m genuinely impressed. I really like the minimalist design — clean, modern, and free of unnecessary clutter. The interface is intuitive, making it easy to navigate and find everything I need without any confusion.

I also appreciate the strong privacy settings, which is an important factor for me. Overall, my experience has been very positive. The service feels reliable, well-designed, and user-friendly.

Highly recommended!

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Your best bet

Great team. Super easy to work with, clear communication, and genuinely good problem-solvers. They’ve always handled things quickly and professionally and I’ve had a consistently solid experience with them.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

RemoFirst always crushes it

RemoFirst always crushes it. Great team, great experience, and they're on point with keeping up with where the world is headed. They've saved me countless headaches when it comes to the rabbithole of global staffing...

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

9 EOR employees, great experience

I’ve had 9 employees hired with RemoFirst in Europe for 2 years and they have been amazing to work with. Our CSM has always been incredibly helpful, and any time problems have come up they are immediately addressed to our satisfaction. I worked with another EOR previously that I cannot say the same about, and highly recommend RemoFirst for anyone hiring globally. I’m glad we partnered with them so I can focus on my day to day work.

November 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Really impressed

Remofirst genuinely saved us in a tricky situation. We were up against a tight deadline and were close to losing a great candidate, but they pulled everything together quickly and got us exactly what we needed in time. They were easy to deal with, knew what they were doing, and kept things moving without any drama. I shall be recommending them to anyone looking for an EOR provider!

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

No customer centricity - Payroll is inefficient

Payroll is inefficient. They don't care about customers (hired people). They request payments from the company and retain them for a month or more, directly impacting the employee's cash flow.
Their platform have several database management issues, not allowing editions. Also, it doesn't involve the correct people and you need to push payments with all the stakeholders to make it work. This is a terrible EoR option. After a year and a half of having no option than working with them, I strongly suggest not to choose them.

September 1, 2025
Unprompted review
Remofirst logo

Reply from Remofirst

Hi Santiago,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your negative experience. We understand how disruptive payroll issues can be for both companies and employees, and this is not the level of service we aim to provide.

We are actively working on improving our payroll processes, reducing turnaround times, and strengthening our platform. Feedback like yours is essential in helping us identify gaps and prioritize improvements.

If you’re open to it, our Support team would appreciate the chance to review the specifics of your case so we can address the situation properly. You can reach us at support@remofirst.com.

Thank you again for sharing your experience, it truly helps us improve.

Eleonora

Rated 2 out of 5 stars

Platform not accessible

Platform not accessible, time over time, having to upload documents again and again, they keep sending me emails without solving anything.

November 12, 2025
Unprompted review
Remofirst logo

Reply from Remofirst

Hi Anna,

Thank you for sharing your feedback, and I’m sorry to hear about the difficulties you’ve experienced accessing the platform. We understand how disruptive these issues can be, and this is not the level of service we strive to provide.

We are actively working to strengthen our platform, and if you’re open to it, our Support team would appreciate the opportunity to review your case and discuss your experience further. You can reach us at support@remofirst.com, and we will prioritize your request.

Thank you again for bringing this to our attention, your input genuinely helps us improve.

Eleonora

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Rated 3 out of 5 stars

Strong platform for employees, but not contractors.

Strong platform for employees, not so much for contractors.

There isn't a way to front load payments, and the auto-generated payments in the platform aren't dependent on the contractors' actual hours - plus, the system generates duplicate payment requests. This means you have to be laser focused on making sure payments are correct before going through the process of invoicing yourself - and there's no direct bank integration, so you can expect delays between when you use your bank to pay the invoice and the time it shows up in your system. In other words, there's no way to ensure that your contractors are paid accurately and on time.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Have no decency

Constantly contacting me through phone on my off hours. One thing is email. Contacting through phone on odd hours - just plainly disrespectful.

October 21, 2025
Unprompted review
Remofirst logo

Reply from Remofirst

Hi Indrė, thanks for sharing your feedback — and we’re really sorry that we reached out at a bad time. That’s never our intention, and we completely understand how frustrating that can be.

We’ve passed this along to our team to make sure we’re more mindful about time zones going forward. We really appreciate you letting us know and wish you all the best!

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