No customer centricity - Payroll is inefficient
Payroll is inefficient. They don't care about customers (hired people). They request payments from the company and retain them for a month or more, directly impacting the employee's cash flow.
Their platform have several database management issues, not allowing editions. Also, it doesn't involve the correct people and you need to push payments with all the stakeholders to make it work. This is a terrible EoR option. After a year and a half of having no option than working with them, I strongly suggest not to choose them.
Reply from Remofirst
Hi Santiago,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your negative experience. We understand how disruptive payroll issues can be for both companies and employees, and this is not the level of service we aim to provide.
We are actively working on improving our payroll processes, reducing turnaround times, and strengthening our platform. Feedback like yours is essential in helping us identify gaps and prioritize improvements.
If you’re open to it, our Support team would appreciate the chance to review the specifics of your case so we can address the situation properly. You can reach us at support@remofirst.com.
Thank you again for sharing your experience, it truly helps us improve.
Eleonora