The customer support from RemoFirst is…
The customer support from RemoFirst is excellent. They always answer fast and give real solutions, not generic replies. We always feel they are taking care of us.
November 10, 2025
Unprompted review
Granite Falcon
United States
Reviews
Review of Remofirst
Review of Primal Ice
Warranty is non-existant
Warranty is non-existant. Chiller broke and rather than helping there were endless silly request. Endless loop of time wasting
October 31, 2025
Unprompted review
Reply from Primal Ice
Now is obvious this is someone with an invested interest in trying to falsely damage our reputation along with the other fake reviews.
For reference: We have no order under your name so we are unable to contact you directly. We have a full time customer service team available to assist via email, phone, facetime and 2 year warranty. Please reach us at support@primalice.com or +1 (214) 452-9242 if you are a genuine customer