Hi Anna,

Thank you for sharing your feedback, and I’m sorry to hear about the difficulties you’ve experienced accessing the platform. We understand how disruptive these issues can be, and this is not the level of service we strive to provide.

We are actively working to strengthen our platform, and if you’re open to it, our Support team would appreciate the opportunity to review your case and discuss your experience further. You can reach us at support@remofirst.com, and we will prioritize your request.

Thank you again for bringing this to our attention, your input genuinely helps us improve.

Eleonora