excessively and unnecessarily complicated. i am simply look for feeds on my watchlist and can't find this
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #50 of 51 best companies in Media Company
- #4 of 4 best companies in News Service
Written by the company
Benzinga has been around since 2010 with one simple mission: to connect the world with news, data, and education to help level the playing field for ordinary people to make better investment decisions. With monthly website traffic topping 25 million, we’ve become the go-to source for so many retail investors and entrepreneurs from all walks of life. But it’s our complete workspace – Benzinga Pro – that’s truly the ultimate manifestation of our company's mission. You can find everything you need in one convenient location, including the tools you might need to make some of your life's most profitable investments. Once you create your Benzinga Pro account, you’ll be able to access best-in-class financial tools, like: Market-Moving News Exclusives – If you’ve ever seen a small or mid-cap stock shoot off like a rocket when the stock market’s opening bell rings… Benzinga Pro’s market-moving news exclusives are one easy place you could’ve found that information out for yourself first… and potentially before the stock captured most of the gains for the day. We work directly with executive management teams, media relations firms, institutional investors, and investment bankers to break these news exclusives for you – before practically anyone else in our industry has a clue. Real-Time Stock Scanners – Using the scanners in Benzinga Pro, you can find new potential stocks to buy, stocks to avoid, options trades and more – your imagination is the limit. If you recall the GameStop stock phenomenon from 2020, our powerful scanners would have identified the unusual short interest in GameStop’s stock, months before the entire world was talking about it. Squawk Alerts – Most traders spend so much time browsing the internet, looking for opportunities and using their eyes to process what they see. But with Squawk alerts, you can sit back and wait to hear the most important news affecting your money. This isn’t text-to-speech or “Microsoft Sam,” we have a team of experts who read the most important news throughout the day, directly to you, and in real-time. You can also do all your favorite forms of stock research and charting – in one easy-to-use place that’s fully interactive and customizable… Or import your portfolio directly from your brokerage account and see what our financial tools have to say about your current holdings. This is only about 1% of what Benzinga Pro offers you. And you can try all these tools and more, 100% FREE of charge. No credit card is required. No auto-billing after trial. No nonsense.
Benzinga Pro: Profit With Faster Stock Market News & Research
Written by the company
- Your success is our success!
14-Day Risk-Free Guarantee
If you don't love Benzinga Pro in your first 2 weeks, we'll refund you immediately!
Contact info
Campus Martius 1, 48226, Detroit, United States
- pro.benzinga.com
Replied to 17% of negative reviews
Typically replies within 2 weeks
Excellent customer support
Excellent customer support. There were some errors in communication (no one's fault), and the Benzinga team were very helpful, honest, and showed a lot of integrity in their dealings with me. Not to mention a great product!
Awesome System !
An awesome site for pro traders.
I got a lot of useful info and a peek view to my next level.
For now I need to take several steps and then be ready to be a Pro.
Happy with the service and the team.

Reply from Benzinga Pro
Great for Active Traders
It's an excellent subscription for active traders—good customer service from Benzinga. I hope one day they can get an App that works for Pro.

Reply from Benzinga Pro
The great offer is a no brainer for…
The great offer is a no brainer for anyone wanting to be ahead of the pack. As a business tool it is unbeatable and great value for money
Stay Away: Dishonest Company
Don't believe them! I purchased an Edge subscription, and I realized immediately it was not as robust as they claimed. I immediately filled out the required online form and sent an email to the address provided for a refund within the seven (7) day policy period, and I received three emails back almost immediately from three different reps challenging my decision, giving me the hard sell to stay, asking me to contact another customer service center (what?), or turn on my auto renewal (really?). I replied to each one individual that I was sorry for the inconvenience, but I would please like a refund as requested. Not one of them said they would refund my subscription or honor their policy. What a waste of time and money. Stay away!
Solution fixed
That they were able to jump on my problem. Even though there were no solid solutions they were able to provide me with the tools to make solution possible.
Do not sign up for a trial, its a fraud!
The company unfairly charges your credit card even when the there is no active subscription. The support department does not answer calls or emails. My card was charged without my permission. Even though, I
Followed Cancellation Process: I diligently followed Benzinga Pro's published cancellation process and confirmed that no active subscriptions were present in my account before the charge was processed.
Misleading Communication: Benzinga Pro's emails regarding the trial expiration implied that an action was required from my end to upgrade, which I did not take.
Lack of Response: Despite my attempts to contact Benzinga Pro via email and phone to rectify the situation, I received no response.
Unclear Subscription Management: I was not informed about managing my subscription through the Chargebee portal until after the charge occurred.
I reacehd out to vipaccounts support email multiple times, no one ever bothered to even acknowledge receipt of my emails forget replying them.
This is a company thats out to get your money and it seems the only way they can do that is to sign you up for a trial and charge your card
Great if you get the hang of it
Can really help you make profits if you know how to use it

Reply from Benzinga Pro
Trying to set up keyword alert
Trying to set up keyword alert . How do I go about it?

Reply from Benzinga Pro
Support is non existent
Never really knew what I signed up for ! Benzinga Pro, Benzinga Research or Edge each is individual and a different price. After contacting chat and emails with the inability to get any functions offered in the help video no one told me that I only signed up on a special deal for Edge only. I was confused since prior to that knowledge spent days with support trying to find out why everything I looked at was subscription based and added $$. Now I am looking at Edge which honestly for the discounted price is ok, but why didn't someone contact me and told me the actual purchase. In all fairness, I was overseas when I signed up 12/6 and never caught the email for weeks. Edge is an addition to my information that is obtained via any brokerage so caveat emptor to anyone looking at Benzinga. If you do make the same mistake don't forget to remove auto renew on credit card (not with Benzinga) I had contact via email, via chat, with support and finally after multiple attempts realized that I signed up for Edge vs Pro. If I had known I would never had signed up for news which is obtainable via any brokerage, but now the situation is I still cannot get into Benzinga Edge.

Reply from Benzinga Pro

Reply from Benzinga Pro
Issue eventually solved
BE AWARE SCAMMERS!!! I started a trial and immediately sent "vipaccounts" an email to cancel my trial. Because you cannot cancel the trial yourself. Today they charged my card. So unfair and disrespectful. Unbelievable. Absolute scammer company.
They setup a system where you cannot cancel a trial subscription.
Update January 9, 2025:
I've sent support an e-mail and they cancelled my subscription that was started automatically without me being able to cancel it. So I got refunded. But please adjust your systems that it is possible for users to cancel their subscription during trial period. And tell your staff to respond on queries after you reach out yourself to ask if everything was okay with the trial.

Reply from Benzinga Pro
They have a big name but customer service and results stink
One would think a big name like Benzinga would be a class act, but this is not the case. They are no better than throwing darts at a list of charts. Their customer service should get 0 stars. What a letdown don't waste a single dollar on them.

Reply from Benzinga Pro
Everyone here is more than helpfull
Everyone here is more than helpfull, also this platform keeps getting better and better... THANK YOU

Reply from Benzinga Pro
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.