Posterstore Reviews 754

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the ordering process, finding it easy and effortless. People appreciate the vast selection of artwork available, catering to various styles and rooms. Consumers highlight the excellent quality of the posters and the paper used, emphasizing that the art often turns out beautifully. Furthermore, individuals are happy with the delivery service, noting the quick and safe shipping, with orders arriving in perfect condition and well-packaged. Consumers express satisfaction with the product options and the ability to personalize framed photos. The customer service experience is mixed. While some reviewers praise the helpful and polite support, especially when resolving issues like missing or defective items, others report difficulties in reaching customer service and delays in responses. Some people report issues with the quality of frames, describing them as cheap and flimsy.

Based on these reviews

Rated 4 out of 5 stars
Verified

Quick complaint resolution When received the poster was creased in many places. It looked as if it had been previously opened. While disappointing it was replaced quickly and without question. The... See more

Rated 4 out of 5 stars
Verified

I originally put low quality. I wasn't pleased with the colors, they appeared vibrant online but muted when arrived. I will edit my post because they replied quickly and offered return. I appreciate t... See more

Company replied

Rated 4 out of 5 stars
Verified

The posters are beautiful! Rich colors and quality matte finish paper. Only problem is that I ordered without a frame and the poster size is slightly smaller than the advertised size (1/4" or so each... See more

Company replied

Rated 4 out of 5 stars
Verified

I loved my poster and packaging was great! The only reason I took a star off was because I literally never received a confirmation email after my purchase so I had no proof I bought it, and I wasn’t a... See more

Rated 5 out of 5 stars
Verified

Beautiful assortment of images; both black&white and four-color! Excellent, sturdy paper. Very sharp image clarity. And, maybe most importantly, the shipping was fabulous. Posters separated with smoot... See more

Rated 5 out of 5 stars
Verified

The experience is easy and effortless. Framed artwork delivered right to your door. Ready to place upon its arrival. Really the hardest part is choosing your artwork because there is so much to choose... See more

Rated 2 out of 5 stars
Verified

Underwhelming customer service :/ My recent order is delayed. I checked order details, noticed an oddity with my listed address, and contracted customer service to verify. I sent my address (with... See more

Company replied

Rated 3 out of 5 stars
Verified

The site claimed my items would ship within 2 or 3 days but it was 3 weeks before I received them. This wouldn’t have been a big deal if I had at least received a shipment confirmation or got a respo... See more

Company replied

Rated 2 out of 5 stars
Verified

I ordered two posters. I received 1 correct poster and 1 incorrect poster. I followed the procedures for the return process, but as of today, the issue still has not been resolved. Customer service... See more

Company replied

Rated 3 out of 5 stars
Verified

The shipping took about a week and the quality of the poster paper is exceptional. However, the colors of the poster received were very different than what was depicted online. Mostly dark browns an... See more

Rated 5 out of 5 stars
Verified

I could not be more excited and thrilled at these posters. The art/poster scenery is gorgeous to begin with but the actual picture itself is beautiful. Don't think of these as posters like at Walmart... See more

Rated 3 out of 5 stars
Verified

1) You can not reach them, tried reaching them online (form doesn't work, tried from different browsers) and via email (email address that they provide doesn't work either, get a failure notice), so... See more

Company replied

Rated 5 out of 5 stars
Verified

Would definitely order again! The poster I received matched the online photo exactly. It was well packaged in a sturdy tube inside a box. The poster arrived in perfect condition. I was looking for a p... See more

Company replied

Rated 2 out of 5 stars
Verified

I haven’t received my purchase yet and inquired via email last week and haven’t heard back yet. The shipping label was created 2/19 and according to the tracking number info, UPS has not received the... See more

Company replied

Rated 3 out of 5 stars
Verified

I was happy to find the poster I was looking for, on sale, at Posterstore. Received the order confirmation right away, but after 1 week had not received a shipping notice. I emailed and after a coup... See more

Company replied

Rated 3 out of 5 stars
Verified

I would have appreciated nore transparancy about measurements in inches. Or maybe have the ability to cut w extra border around edges to round up. The print I bought did not fit the 20x28 frame by a s... See more

Company replied

Rated 5 out of 5 stars
Verified

My posters that were received are really nice. I didn't have them framed & framed them myself which is a nice option but if I order again, I would probably go with framed - just less hassle. The qu... See more

Company replied

Rated 5 out of 5 stars
Verified

My poster is absolutely gorgeous! I had searched for some time trying to find something perfect for my bedroom. It fits be perfectly! The texture is good and it was shipped well. The shipping updates... See more

Company replied

Rated 5 out of 5 stars
Verified

I absolutely love my personalized framed photos, they uplifted my entire living room and mean so much to me. I loved my experience with this company and they shipped super quickly and from order to a... See more

Rated 5 out of 5 stars
Verified

There was a mix up when I ordered and the system told me out of stock so I purchased a similar item on a different website. The product ended up coming and I was charged for it. When I contacted custo... See more

Rated 5 out of 5 stars
Verified

You have great customer service. I ordered a wrong size poster, and the order was cancelled right away. My credit card was refunded quickly, and I was able to reorder the correct size. The posters arr... See more

Rated 5 out of 5 stars
Verified

My favorite artwork! I love that you choose your artwork & The Posterstore will frame it for you!!! Super Easy! The art always turns out beautifully! I highly recommend this amazing artwork!

Rated 2 out of 5 stars
Verified

The posters are great. However It took a month to receive one of the orders. When it finally arrived, it was in a cleaning chemical soaked box and reeked of chemicals. I had to let it sit outside f... See more

Company replied

Rated 4 out of 5 stars
Verified

Both of the 16x20 posters look great. However, the smaller and larger size posters I bought came with some slight defects near the edge in terms of there sizing when I tired to frame them. They seem... See more

Rated 5 out of 5 stars
Verified

The poster store has so many options for every single room, for any style. The selections are vast. I was so pleased that the watercolor poster I chose, truly looks like a beautiful piece of art. I w... See more

Rated 5 out of 5 stars
Verified

We recently had a package delivered and it came defective. I reached out to customer service and within a week we got it settled and they shipped out new posters. The quality of the posters are excell... See more

Rated 4 out of 5 stars
Verified

The posters were delivered in good condition. The quality of the posters is very good and they weee carefully packed. Delivery took a little bit of time and two separate deliveries.

Rated 5 out of 5 stars
Verified

I always have had an incredible experience with this company. With two successful orders now, the frames are just unmatched and the posters, are incredible material. My house is far better decorated b... See more

Rated 5 out of 5 stars
Verified

Excellent transaction to the US Only issue was with my bank and processing the payment It kept declining for fraud, which it is not fraudulent I need another jist waiting to order!!

Rated 5 out of 5 stars
Verified

Loved that there were soooo many options to choose from. It was very easy to order, unfortunately, I had to return the canvas due to the fact that it did not match the room I purchased it for.

Company replied

Rated 4 out of 5 stars
Verified

Beautiful frame, carefully shipped. Seller should do a cover cheat sheet of all the steps involved in putting all the pieces together.

Rated 2 out of 5 stars
Verified

Didn’t get any updates on shipping until I requested and even then it took days. When I did get the update, I couldn’t open the link they sent! Ugh!!! On top of that, my print arrived with bent marks!... See more

Company replied

Rated 2 out of 5 stars
Verified

Did not get all ordered prints but was charged for them all. The size of the posters are also misleading as they include a boarder in the overall size - all are too small for what I thought I was gett... See more

Company replied

Rated 3 out of 5 stars
Verified

I have to say after ordering many lovely posters with no problem, my last order was a not good experience eventually made right. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Your service wasd great. Unfortunately I have to return my purchase and I don't have an address. Please send me your address for the return. 4189433 Ellen Anderson

Rated 5 out of 5 stars
Verified

The poster is beautiful, just as pictured. Frame is very sturdy. Looks beautiful Shipping was relatively quick Will use again

Rated 5 out of 5 stars
Verified

Exceptional service!! Very please on how they handled a small problem that came up. Fast and professional. Highly recommend!!

Rated 3 out of 5 stars
Verified

Was so excited to order my Tulip Stairwell poster but it’s so light and washed out you can’t see the beautiful architecture. Sad.

Rated 2 out of 5 stars

I won't give 1 star because smaller items arrived quickly and undamaged, and customer service was responsive and quick to refund me. However, I tried twice to order a 28" x 39" canvas print, and in... See more

Company replied

Rated 5 out of 5 stars
Verified

We made a big purchase from the Posterstore to help us decorate our home and we love every picture and gallery wall! We highly recommend!

Rated 5 out of 5 stars
Verified

The order was received in great condition. It was a gift and very well received. I was concerned about ordering a glass frame, but it is beautiful and packed so well that there was no way it could hav... See more

Rated 5 out of 5 stars

Had a problem with a missing poster and gave them a low rating but felt I needed to come back and re rate them as they got a replacement to me and have been extremely helpful and polite

Rated 5 out of 5 stars
Verified

I have Poster Store prints in multiple rooms in my home. The quality, selection and speed of delivery is great. I will use again and recommend to others.

Rated 2 out of 5 stars
Verified

I’m not satisfied with the quality of the product. I have bought a big poster and a wooden frame for it. The frame is very fragile, it is falling apart literally. It took me some time to fit the post... See more

Company replied

Rated 3 out of 5 stars
Verified

Frame very cheap and flimsy. Love the print but again not the best quality. For the price overall not bad considering how expensive some prints and frames are.

Rated 5 out of 5 stars
Verified

We did some updating in our kitchen and ended up with a blank wall space. I flipped through your posters and saw the Positano lemons. It reminded me of our trip to Italy. The colors are perfect and ca... See more

Rated 5 out of 5 stars
Verified

So many options for posters that can change the whole ambiance of a room! Quick & safe shipping. Quick & kind customer service.

Rated 5 out of 5 stars
Verified

The posters I ordered were very pretty, arrived promptly, and were carefully packaged. I really appreciated that the rolled posters used no plastics.

Rated 5 out of 5 stars
Verified

Very happy with the artwork selection and overall experience. The prices were reasonable and I ended up ordering two pieces and a frame. I love the multiple options for framing. My pieces arrived quic... See more

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Company details

  1. Home & Garden

Information provided by various external sources

Trendy and stylish Scandinavian design premium posters and frames online at great prices. Free shipping over £45 and 3-5 days delivery time. Happy shopping!


Contact info

4.0

Great

TrustScore 4 out of 5

754 reviews

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Replied to 60% of negative reviews

Typically replies within 2 weeks


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Rated 2 out of 5 stars

Large items are improperly packaged - major damage on delivery

I won't give 1 star because smaller items arrived quickly and undamaged, and customer service was responsive and quick to refund me. However, I tried twice to order a 28" x 39" canvas print, and in both cases, the canvases arrived so damaged that they were unusable. This seems to be due to 2 factors: 1 - the framing over which the canvas is stretched is flimsy at best, made from thin pieces of unfinished and very soft wood, and 2 - the packaging. Both large canvases came essentially wrapped in a single layer of cardboard, which was also the packing material. There were "FRAGILE" stickers on both (just 1), and apparently, UPS viewed that as an opportunity to see just how much damage could be done prior to delivery. There were 8-10 small airbags in with both shipments, but they did nothing to secure the canvas, cushion it, or protect it from being bent and/or broken. The first shipment had minor damage to the frame in one corner and along the top edge. Although I could glue the frame back together at the site of the break, the entire thing had been irreparably bent, so the canvas would not hang flush on the wall. The second shipment was much, much worse. The frame had completely broken in two in 2 or 3 places, so much so that when I removed it from the packaging, a piece of the framing had actually been jostled to the front of the plastic bag the canvas was in. It was destroyed, and the canvas was ripped as a result. While I understand the carrier is largely to blame, when I reported the first problem to Posterstore, I specifically indicated that not enough protective packaging had been included, yet the second canvas (which I purchased to replace the first) was packaged in an identical manner.

August 6, 2025
Unprompted review
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Reply from Posterstore

Dear Mikhaile,

Thank you for taking the time to leave such detailed feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been.

We appreciate your kind words regarding our smaller items and the responsiveness of our customer service team. At the same time, your observations about the frame quality and packaging are extremely valuable. We have shared your comments with our Quality and Logistics teams so they can review the process and make improvements for the future.

Thank you again for your patience and for bringing this to our attention. We sincerely hope to have the opportunity to provide you with a better experience next time.

Team Poster Store

Rated 1 out of 5 stars
Verified

I was extremely disappointed with my…

I was extremely disappointed with my experience. I had a custom print, a large one that cost a lot of money. The crop came out wrong and I don't know where the error came, did it not save my crop, did they crop it wrong, I am not sure. I went back to them and showed them how they cropped the photo wrong and it was not usable. I expressed how upset I was after the amount of money I spent on this and asked for a new one cropped right. They literally told me no that is your fault, here is a small coupon for your next purchase. I said there would not be a next purchase and they didn't even care. I will not be coming back here, get better customer service.

April 2, 2025
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Rated 5 out of 5 stars
Verified

Beautiful assortment of images

Beautiful assortment of images; both black&white and four-color! Excellent, sturdy paper. Very sharp image clarity. And, maybe most importantly, the shipping was fabulous. Posters separated with smooth paper, rolled and placed in very sturdy tubes before boxing! I was blown away. My order arrived long before I expected it to. Thank you for your excellent product and service!

March 28, 2025
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Rated 3 out of 5 stars
Verified

Amazing quality print, but colors off

The shipping took about a week and the quality of the poster paper is exceptional. However, the colors of the poster received were very different than what was depicted online. Mostly dark browns and tans. No grey or light blue hues in the water. I will not be able to use the poster after all because the colors don’t match the room and furniture. Because the shipping and quality are good, I still give three stars for that aspect.

March 23, 2025
Rated 5 out of 5 stars
Verified

Beautiful posters, good quality

Very happy with the artwork selection and overall experience. The prices were reasonable and I ended up ordering two pieces and a frame. I love the multiple options for framing. My pieces arrived quickly and well-packaged, and they look great hanging in my entryway!

March 17, 2025
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