Good selection but poor customer service
I was happy to find the poster I was looking for, on sale, at Posterstore. Received the order confirmation right away, but after 1 week had not received a shipping notice. I emailed and after a couple of days got a reply that they need more time to respond. C'mon, how much time does it take to check an order number? Five more days later they responded with a tracking number. They'd already blown past the shipping and delivery windows stated on their website. My order was enroute but then stalled, seeming to go in the wrong direction at one point. Finally received it one week after original FedEx estimated delivery date. The box was crunched at one end with a wrinkle in my poster. I assume this was a FedEx issue and not Posterstore. The frame helps to hide the wrinkle. I complained to FedEx but won't even bother reaching out to Posterstore since their slowness to respond is so irritating.
Reply from Posterstore
Dear Susan
We extend our sincerest apologies for the difficulties you have encountered with our freight partner. We fully comprehend the frustration that delays may cause, and this does not reflect the standard of service we strive to offer our esteemed customers.
We regret to learn that your frames arrived in a damaged condition. Although we meticulously select our packaging to ensure secure delivery, occasional damage may unfortunately occur during transit. We apologize for any inconvenience this has caused and greatly appreciate your understanding.
We acknowledge that you are already in communication with one of our customer service representatives, who is providing you with the most suitable solution for your concern.
POSTER STORE