Mikhaile Spence

I won't give 1 star because smaller items arrived quickly and undamaged, and customer service was responsive and quick to refund me. However, I tried twice to order a 28" x 39" canvas print, and in both cases, the canvases arrived so damaged that they were unusable. This seems to be due to 2 factors: 1 - the framing over which the canvas is stretched is flimsy at best, made from thin pieces of unfinished and very soft wood, and 2 - the packaging. Both large canvases came essentially wrapped in a single layer of cardboard, which was also the packing material. There were "FRAGILE" stickers on both (just 1), and apparently, UPS viewed that as an opportunity to see just how much damage could be done prior to delivery. There were 8-10 small airbags in with both shipments, but they did nothing to secure the canvas, cushion it, or protect it from being bent and/or broken. The first shipment had minor damage to the frame in one corner and along the top edge. Although I could glue the frame back together at the site of the break, the entire thing had been irreparably bent, so the canvas would not hang flush on the wall. The second shipment was much, much worse. The frame had completely broken in two in 2 or 3 places, so much so that when I removed it from the packaging, a piece of the framing had actually been jostled to the front of the plastic bag the canvas was in. It was destroyed, and the canvas was ripped as a result. While I understand the carrier is largely to blame, when I reported the first problem to Posterstore, I specifically indicated that not enough protective packaging had been included, yet the second canvas (which I purchased to replace the first) was packaged in an identical manner.