Pavlus Travel Reviews 1,006

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their patience, politeness, and helpfulness. Consumers appreciate the personalized, professional, efficient, and courteous service they receive, highlighting the team's dedication to addressing both long-range questions and last-minute details promptly. People feel valued and well-cared for, often developing a friendly relationship with the staff. Consumers appreciate the cost savings and perks, such as onboard credit and reduced fares. The booking process is generally smooth, with agents like Lauren Riesenberger being commended for their responsiveness and ability to handle add-ons and changes effectively. The company's expertise in planning holidays, including cruises and land tours, ensures seamless travel experiences.

Based on these reviews

Rated 5 out of 5 stars

We’ve been using Pavlus Travel for our trips, and they have been absolutely wonderful to work with! Their team is professional, knowledgeable, and always quick to respond. They make planning travel so... See more

Rated 5 out of 5 stars

Odyssey Tours small group experience was very well organized with outstanding guides in every city; the overall guide stayed with us the whole trip going out of her way to make our trip a success. The... See more

Rated 5 out of 5 stars

First class tour group director. Organized bus trip with flawless luggage handling. Access to National parks for lodging was a plus.

Rated 5 out of 5 stars

We like to travel with Tauck, but have gone with Viking and Insight. Whatever we decide, Pavlus is just great to deal with. They respond quickly to questions, offer good advice, make sure we get good... See more

Rated 5 out of 5 stars

Pavlus is a terrific company. We have used several travel companies over the years and finally found Pavlus. Everyone is professional. Service is great and the agents are extremely helpful in plann... See more

Rated 5 out of 5 stars

My husband and I enjoy traveling. We plan our trips based on our abilities and wishes. Pavlus is a wonderful partner. With a full support staff we always feel secure in our plans. And, the best, is th... See more

Rated 5 out of 5 stars

We always use Pavlus for our trips because of having the best price along with great customer service. They answer when I call and keep me updated with whatever I need for my trips. They return my c... See more

Rated 5 out of 5 stars

Our travel agent Jamie is awesome. Anything we ask her to book gets done that day. You always know what Pavlus will give you back depending on which cruise line you pick. It is usually reduced fare... See more

Rated 5 out of 5 stars

Many years of experience with Pavlus Travel keeps us coming back for more. Veteran travel advisors know their stuff. Additional well-trained experts support you with specific issues. The lagniappe of... See more

Rated 5 out of 5 stars

We've been traveling for more than 50 years and Pavlus is the best travel company we've ever used. The agent we always use, Lauren Riesenberger, is always prompt, provides very useful information and... See more

Rated 5 out of 5 stars

Plavas Travel and Donna Fontenot were recommended to us by friends. We have used them for cruise travel ever since. They provide a stream of offers for coming travel opportunities, handle every... See more

Rated 5 out of 5 stars

A Great Travel Resource We have used Pavlus as our travel agents for about six years upon recommendation from a neighbor. Since the beginning, their agents have been extremely personable, knowledgeab... See more

Rated 5 out of 5 stars

We have entrusted our travel planning to the professionals at Pavlus Travel since 1999. The entire team at Pavlus has made our love of travel seamless. Our agent Victoria led us through the tangled we... See more

Rated 5 out of 5 stars

We were referred to Pavlus by some friends who had used Pavlus previously. We booked together and had Pavlus plan all of our itinerary from extended stays before and after our cruise, flights, hotels... See more

Rated 5 out of 5 stars

Having used Pavlus for numerous cruises I have found them able to find me great prices. My agent Jennifer is super responsive to our needs. She recently booked our families Christmas Cruise in Royal C... See more

Rated 5 out of 5 stars

All trips start with a company agent and my experience with Pam and her staff has always been very positive. I feel I can ask any questions and ask for help at any time even during the trip.

Rated 5 out of 5 stars

We have just returned from 2 back to back Viking Ocean cruises, Barcelona to Bergen and Bergen to Stockholm. We continue to be very pleased with Pavlus and Victoria Hill, our Personal Travel Planner w... See more

Rated 5 out of 5 stars

We have used Pavlus Travel for our home trips and European vacation. Pam has been our agent and took care of everything, making our experience much easier. Any updates were communicated to us in a t... See more

Rated 5 out of 5 stars

Quick response time matters to me. Competitive pricing as well. On our most recent voyage that finished November 23, 2024, because of our last minute booking, we did not get the best times for our ex... See more

Rated 5 out of 5 stars

Pavlus has a great staff. From our travel agent to all those who are involved with air, finance, and general questions about travel to other countries, everyone is patient, polite, and helpful. We get... See more

Rated 5 out of 5 stars

We have used many travel companies over the years, but we finally found one we really like. Professional agents that respond quickly. Back up contacts for emergencies. One stop shopping for all you... See more

Rated 5 out of 5 stars
Verified

We have used Pavlus and Victoria H for about 8 years and continue to be very pleased with the service and recommendations we receive. We have referred quite a few people over the years and all have... See more

Rated 5 out of 5 stars

We have traveled with Tauck 10 times and have thoroughly enjoyed each of our trips. They handle everything! Their tour leaders are superb and make each trip memorable. Wouldn't use anyone else.

Rated 5 out of 5 stars

We have used Pavlus and Victoria Hill for booking our Viking cruises over the last 8-9 years and have exceptional service from them. No matter who we have dealt with whether it was Victoria or the Ai... See more

Rated 5 out of 5 stars

Our Pavlus Travel Adviser Taylor Bazzoni is the best. We always get the best deal from the many trips we book and Taylor is very quick and efficient in following up on our requests. Using Pavlus also... See more

Rated 5 out of 5 stars

We like to use Pavlus. We especially love to work with Lauren Riesenberger as our travel planner. She is very knowing about all the travel we are interested in. She shares with us her travel experi... See more

Rated 5 out of 5 stars

Fia at Pavlus is always helpful with any questions or concerns I have. Pavlus has gained my confidence and I will continue to utilize their services. I have already referred several possible clients t... See more

Rated 5 out of 5 stars

Once again, Pavlus came through. From the initial reservation and then all the add-ons and changes, Lauren Riesenberger and the Pavlus Customer Service Team was there to accommodate us in every way.... See more

Rated 5 out of 5 stars

My "agent " Stephanie is very helpful and gives me good advise and suggestions. The guest relations staff has always answered my questions. The staff has had to contact the tour company or find tran... See more

Rated 5 out of 5 stars

Tracy at Pavlus guided us all the way to a great cruise, had 2 birthdays, 1 graduation, and our 54 wedding anniversary. The only disappointment was the initial Hotel in Anchorage we stayed in prior t... See more

Rated 5 out of 5 stars

We have used Pavlus several times now. Our agent, Lee, is always helpful, full of information, professional and friendly. We have enjoyed several cruises with the help of Lee and Pavlus. Great to work... See more

Rated 5 out of 5 stars

Pavlus has a variety of tour companies they work with and that provides great flexibility for clients. Dianne, our travel agent, is excellent. Highly recommend Pavlus!

Rated 5 out of 5 stars

Working with Lauren and the Pavlus support teams helped make out trip to Japan amazing. Every question was answered in a professional. friendly and timely manner. We love Regents Cruises and we espec... See more

Rated 5 out of 5 stars

I have dealt with Pavlus Travel for the last ten years and I find their service to be outstanding. They provide discount travel but do not sacrifice service to do this. I have recommended them to se... See more

Rated 5 out of 5 stars

staff very professional and handle every detail in setting up tour Have used them over 20 times with not one complaint Answered all questions promptly

Rated 5 out of 5 stars

Lauren has helped us with several cruises. She responds to my emails in a timely manner and answers my questions as well as shares her experience

Rated 5 out of 5 stars

Pavlus is a great company. Not only are they professional but they also give you $$ back. We have been loyal customers for years and often recommend our agent Rose.

Rated 5 out of 5 stars

Pavlus Travel is always there to answer our questions specially Krissy(sad to say she resigned due to priority , her family)

Rated 5 out of 5 stars

Our guide was very knowledgeable and friendly. We were kept busy at all stops. We saw beautiful scenery and had an excellent time.

Rated 5 out of 5 stars

Been with Pavlus for 25+ years and they are always my first go to for price, customer service and the many choices to choose from. Highly recommend them for all your travel needs.

Rated 5 out of 5 stars

We’ve trusted Pavlus Travel for over 10 years, and we couldn’t be happier with their exceptional service and incredible variety of travel opportunities. Susan, our travel planner, is absolutely outsta... See more

Rated 5 out of 5 stars

Pavlus has aways made our travel much easier and less expensive than we could have. I have used them for many years and have been very pleased with their service!

Rated 5 out of 5 stars

Pavlus is a pleasure to work with. Our agent Pam is highly responsive We highly recommend Pavlus

Rated 4 out of 5 stars
Invited

Gate 1 Travel: Galapagos and Ecuador The Galapagos portion of the Gate 1 tour was wonderful couldn't ask for better service and sights. The rest of the Ecuador part was good with the exception of... See more

Company replied

Rated 5 out of 5 stars
Invited

We have been using Pavlus Travel for many years. There are two main reasons why: deep discounts and outstanding customer service. My husband and I love to travel and before becoming Pavlus clients, we... See more

Rated 5 out of 5 stars
Invited

I’ve booked all of our cruises and land tours with Susan Bender at Pavlus for the past ten years. She always gets us the best price and her service is outstanding. When she’s not available her assist... See more

Rated 4 out of 5 stars
Invited

I trust Pavlus to handle our trip arrangements. We have booked through them 3 times, and also received quotes for planning purposes which didn't materialize. Their staff is very experienced and prof... See more

Rated 5 out of 5 stars
Invited

Pavlus Travel managed 4 river cruises and 3 land tours for me in the US as well as Europe. I have referred 6 couples to Pavlus. All of us are completely satisfied with the services provided, as well a... See more

Company replied

Rated 5 out of 5 stars

Dear Pavlus Travel, I would like to sincerely apologize for the recent review I posted, which was submitted in error. It was intended for a different company — Pavluks Trans Sp. z o.o.... See more

Rated 5 out of 5 stars

Our principal contact is Tracey Radler and she has continually provided excpetional professinal service. When she has had a deserved day off one of her colleagues was always available to provide the... See more

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Company details

  1. Tour Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Travel Agency

Information provided by various external sources

A great group of travel professionals who know the world of cruising and escorted tours. We sell throughout the world with prices lower than those large box stores that route your calls to foreign countries.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Return Customers

We have been planning our vacations with Pavlus for many years and are pleased with help we received. In the next few years, I plan to retire and will continue working with Pavlus.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

Excellent support! Travel Agent Lee Alvarez and Guest Services group that supports her are always available and willing to help. Highly recommend this travel company.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Attentive to detail

Pavulus has an amazing staff. Our Personal Assistant, Dianne Kincade, is attentive to detail. She responds with complete information. The Air department incredibly works well with my minute questions.
I absolutely trust Pavulus with my travel needs.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Never Again

I will NOT be using Pavlus again.
Do not let Pavlus book your flights.
10 of us wanted to travel together. Three DIFFERENT flight itineraries were assigned to us. The idea was for the 10 of us to travel TOGETHER.
Pavlus only uses the largest airports for travel. I would have booked the airport 10 minutes from my home that had the same airline flight for the same cost!

No one books entry into the USA through Newark. It is the Hell hole on earth.

Pavlus never told us we had to buy our seats on the airplanes, (An additional $160).
As a result, we were in the very last row on all 5 of our flights. Other travel agencies put their customers in preferred seating closer to the front.
Pavlus took 5 days to get back to me to book our river cruise. As a result, the other 4 couples got the Silver alcohol package. We did not?
Neither Pavlus representative knew what our 6-digit airline confirmation number was to check in.
They also didn't know which website United or Lufthansa for me to use to check in.

Our Marriott number was not credited the points for our stay.
Our United airlines' frequent flyer was not credited our miles that we flew.

The answer to our questions was..... Download the app/
After all was said and done, our travels would have been much more affordable and easier if we went through Viking directly.
The 3rd party, Pavlus, only added frustration to our travels.

Can a representative please contact me and tell me what is the advantage of using Pavlus?

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Pavlus Travel Helpful

My "agent " Stephanie is very helpful and gives me good advise and suggestions. The guest relations staff has always answered my questions. The staff has had to contact the tour company or find transportation options for me. They also arrange the transportation or make the hotel reservation for me. I have never been disappointed.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Travel Agency

We have been booking our travel through Pavlus Travel for about a decade and have always found them to be honest, reliable and professional.

February 3, 2025
Unprompted review

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