JA

Jay

United States

Reviews

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Review of HP Instant Ink

Rated 1 out of 5 stars

Extremely deceptive program - its a ripoff

This is an extremely deceptive marketing ploy. I decided to cancel my Instant Ink program because I had been sent ink more rapidly than I was using it. You are NOT TOLD that you can ONLY use Instant Ink cartridges IF you are actively enrolled in the program. So now I have several ink cartridges, INCLUDING THE ONE IN MY PRINTER, that the printer will not let me use unless I re-enroll in the program. I feel that I have paid for these cartridges through the monthly fee, however HP claims that they own the cartridges and that the monthly fee goes for tracking my use. I find this to be an extremely deceptive marketing and business practice.

December 15, 2021
Unprompted review

Reply from HP Instant Ink

Hi Jay,
Thank you for your feedback. As you mentioned, Instant Ink is a printing plan, not a cartridge purchasing service. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month.

You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled and you can install store-bought cartridges to keep printing.

We're happy to help at1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.

Thank you,
The HP Instant Ink Team