Susan Johnson

We have just returned from 2 back to back Viking Ocean cruises, Barcelona to Bergen and Bergen to Stockholm. We continue to be very pleased with Pavlus and Victoria Hill, our Personal Travel Planner whom we started with in 2016. We have booked numerous Viking river and ocean cruises over the years and have always been pleased with the attention to detail, courtesy, and helpfulness. In addition to Victoria, we have had good encounters with Pavlus’s Air Department. We also appreciate the extra perks that Pavlus offers such as onboard credit and reduced fares. We have referred many people over the years to Victoria and all have been very pleased.

We have used Pavlus and Victoria H for about 8 years and continue to be very pleased with the service and recommendations we receive. We have referred quite a few people over the years and all have been pleased too.
We recently completed a Viking River Cruise in Egypt on the new ship Sobek. It was an amazing experience. We are signed up for several other cruises with Viking in 2025 that Pavlus helped to facilitate and we are looking forward to.

While my husband and I have had travel insurance before, this was the first time that we submitted a claim. Directions on how and what to submit were clearly stated on the website. An email and a text were received once the claim had been submitted with a date of when to expect resolution. I was pleasantly surprised that it only took 2days for the resolution and about 1 week later we received a check in the mail.