Where do I start. Although I have just ordered my device (Red light pad for deep healing), from all indications, it is a powerful unit that truly makes a difference in peoples' lives, Another thi... See more
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Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
2810 N Church St PMB 94922, 19802-4447, Wilmington, United States
Replied to 71% of negative reviews
Typically replies within 1 week
Even though it was some time between when my mouthpiece broke and I finally reached out, everyone at Novaalab were understanding and kind. Once I figured out how to send a photo, Novaalab immediately reached eout to me and sending the replacement with no additional charge. I have used them for many years and am pleased with their red light therapy. The mouthpiece has helped my gums exceedingly.
When I called about the problem I was having with my light belt Ross was very helpful. He asked for a picture so he could see and get a replacement in the mail to me.
There was no long drawn out explanation needed, he could see that it wasn’t functioning properly and sent me a new on and I got it within a week. Vwey friendly and helpful.
Reply from NovaaLab LLC
It’s wonderful to have a healthy alternative that eases pain, stiffness and soreness and allows me to avoid taking pain pills.
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Reply from NovaaLab LLC
Excellent information made available almost immediately. Received product quickly and it was exactly what was described.
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Reply from NovaaLab LLC
I’ve used the pad every morning (3 days now) for 20 minutes.
I have some arthritis in my hip joints, and a few years ago I had two slipped discs in my spine, which, after healing, left some discomfit in my back. So not totally disabling, but conscious of slight pain all the time. After using the pad every morning - 3 days now- no pain, no discomfort- nothing!!!! I just can’t believe the difference.
Reply from NovaaLab LLC
Great Product and Price for this item. Very Helpful in explaining the use and applications.
Reply from NovaaLab LLC
The Novaa Light Boot has been really great so far. I have severe arthritis in my foot and after using twice a day, the swelling is down and I have more joint mobility than I’ve had in a long time. Highly recommend!
Reply from NovaaLab LLC
Quick response..calls back..Great customer service
Reply from NovaaLab LLC
Your customer service was awesome. I appreciate the quick response time. Thank you.
Reply from NovaaLab LLC
Easy to order and get in a timely manner. Great instructions. Frequently email to see if you need any help or have questions. Appreciate this company.
Reply from NovaaLab LLC
Am happy to report the replacement piece you sent seems to have solved with 'shorting out' electrical issue for now. Many thanks for sending it along!
Much appreciated,
Michael Stever
Reply from NovaaLab LLC
I am enjoying the products as they are an excellent mid to high range quality. I had a technical issue after about a year which was remedied at no cost or hassle.
Reply from NovaaLab LLC
They keep sending me emails to ask how I like their product; however, I never received it! I sent 2 emails advising them and did get one email with a response saying that they made a mistake it did not get to me yet. Just got this email today again asking how I liked their product
Reply from NovaaLab LLC
Easy to understand and use. My knee is already feeling better.
Reply from NovaaLab LLC
I am SO impressed with not only the quality and incredible benefits the NovaaLab products offer, but also the quality of the support staff and how they stand behind their products. For the past 8 months I have had an intense "introduction" to the muscle spasms, nerve impingement, migraine headaches and difficulty with day to day activities related to DDD in my cervical, thoracic, and lumbar spine. I am so grateful to have found relief with the NovaaLab pad
Reply from NovaaLab LLC
Before purchasing the Novaa Light Pad, I was a skeptic of red light therapy. While I've read the science behind how it is suppose to work, I had my doubts - it just seems too simple, a bit like snake oil. Shine a light on it, it will get better... sure.
I had been nursing a shoulder and achilles tendon issue for months. Nothing new, I've had them many times before, ice/heat, ibuprofen and if really bad - maybe ask my doc for a short course of steroids (last choice).
Each iteration of these injuries seems to take exponentially more time to heal, one would think I was getting old or something. After nursing these pains for 3 months with no improvement and asking a few medical professionals (daughter is a physician, neighbor a PT, my own PCP and a few more), I figure why not.
Start using it once a day 20 minutes each location:
Week one - other than feeling some warmth, nothing noticeably different.
Week two - pretty much more of the same, I'm skeptical, remember.
Start using it twice a day 20+ minutes each go.
Week three - hmm, might be feeling better - must be placebo effect.
Week four - dang, it really does feel better - I think.
Week five. Ok, I admit - I actually do feel better. So much so, I've been oogling that Recovery Pad (the $2500 one). Yeah, well - I don't think that could heal what my wife would do to me...will it?
All humor aside, try it - you have nothing to lose but your pain.
Reply from NovaaLab LLC
I ordered a larger one so I can hit several areas of my body at the same time. I also appreciate that it arrived quickly.
Reply from NovaaLab LLC
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