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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the quality of the products, noting their effectiveness and beautiful packaging. Many consumers have reported positive outcomes using red light therapy devices for various issues, including pain relief, inflammation reduction, and improved healing. The service provided is another highlight, with reviewers consistently praising the company's responsiveness, helpfulness, and dedication to resolving customer issues. People appreciate the quick delivery service and easy setup of the products. While opinions on the order process are mixed, the company's commitment to honoring warranties and providing replacements quickly is highly valued. Consumers also commend the company for its excellent customer service, with representatives like Ross being mentioned for their prompt and thorough assistance. Overall, reviewers express confidence in the company's products and customer support.

Based on these reviews

Rated 5 out of 5 stars
Verified

Where do I start. Although I have just ordered my device (Red light pad for deep healing), from all indications, it is a powerful unit that truly makes a difference in peoples' lives, Another thi... See more

Company replied

Rated 5 out of 5 stars
Redirected

Bought a couple years ago, it is a great product. I have referred to several friends and they have purchased. When I start having any teeth/gum pain I use, it is amazing how it resolves the issue. I... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been using devices from Novaalab for about 2years. The red light and infrared LED’s significantly help w chronic back pain. The therapy pad is my favorite- it gives a level of pain relief... See more

Company replied

Rated 5 out of 5 stars
Verified

Novaalab has great customer service and incredible products. I have purchased at least 5 of their products and they work sos well for pain and inflammation. Their oral care device has done wonders wit... See more

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Rated 5 out of 5 stars

I used this device 3 days only and see significant improvements. So it’s amazing device . I was sceptical about it at first, but still decided to order it because I tried so many other options for m... See more

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Rated 5 out of 5 stars
Verified

I truly like the options you allow for the red light heads Some being interchangeable Also the ease of use on my handheld device makes working the various parts of the body Very accessible

Company replied

Rated 5 out of 5 stars
Verified

Thank you so much for the quick replacement of our red light pad. Customer service is excellent. Our red light pad malfunctioned within the warranty period and it was re-placed quickly. Much appreciat... See more

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Rated 5 out of 5 stars
Verified

I injured my shoulder and could not use my arm. I was told i needed an MRI and was most probably looking at shoulder surgery. 6 days after the injury I used the Novaa Extra-Strength Healing Laser fo... See more

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Rated 5 out of 5 stars
Verified

This is the 2nd time I have called Novaalab for help with the items I purchased. Both times my call was answered quickly and the problem also resolved quickly by a friendly customer service agent. I... See more

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Rated 5 out of 5 stars
Verified

NovaaLabs is one of the best company. They stick by their products. Their customer service is excellent and they always try and make sure their customers issues are solved. They go out of their wa... See more

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Rated 5 out of 5 stars
Verified

My Novaalab pad fits every box in my checklist. It is portable, affordable, can use at home and most of all providing relief with my pain. The customer service is wonderful. Soon after my purchase the... See more

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Rated 5 out of 5 stars
Verified

Very amazing company. Quick responses & gets back with replies all the time. Extremely pleased with everyone & there help. Will recommend & buy from them . Surely you’ll be happy like I am! Thankyo... See more

Company replied

Rated 5 out of 5 stars
Verified

Good packaging and easy setup. Unfortunately the printed guide and instructions for getting pulse mode are different from how the remote works. No “pulse mode;” instead one sees a frequency scale in H... See more

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Rated 5 out of 5 stars
Verified

I was VERY skeptical about ordering and planned to return when the boot didn't work. I carefully saved all the packaging materials. I was shocked in the difference just one 15 min treatment @ 70% made... See more

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Rated 5 out of 5 stars
Verified

I love my Oral Care Pro and the amount of healing it offers to my gums, teeth, and overall oral care. It has become an intricate part of daily care practice. Recently, I had left it unprotecte... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with NovaaLab was great. Before I decided which item(s) I wanted to get, I sent an email with all my questions. Ross, one of their customer service representative, answered every quest... See more

Company replied

Rated 5 out of 5 stars
Verified

Anna thank you for reaching out. I received my 2 knee pads and have been using one of them twice day on my knees since receiving them I have osteoarthritis and CPPD in my knees and these help the... See more

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Rated 5 out of 5 stars
Verified

I used this red light for few years for my knees pains every night and I ordered another one for my daughter to help her with her knees problems

Company replied

Rated 5 out of 5 stars
Verified

I had some serious gum and dental issues that I'm dealing with. The light therapy actually healed my gums 75%. After one cleaning and returning back for my second cleaning they were amazed! This i... See more

Company replied

Rated 5 out of 5 stars
Verified

This company makes a variety of great red light products. We have used the red light therapy for numerous issues in relieving pain, healing wounds, joints & other dental issues! Their customer servi... See more

Company replied

Rated 5 out of 5 stars
Verified

We have procured many of the red-light therapy products. They are awesome products. We use the Novaa Recovery Pod daily. When it failed, we contacted customer support! they quickly came up with a s... See more

Company replied

Rated 5 out of 5 stars
Verified

Love this company! They’ll answer questions, give information, have an excellent return policy (but I don’t know why you’d need it). Their products are excellent quality , prices fair, sales good... See more

Company replied

Rated 4 out of 5 stars
Verified

The shipping updates kept me informed of the status without worrying that the package would be stolen. However, HSA administrator asked me for the certificate of medical necessity which you said wa... See more

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Rated 5 out of 5 stars
Verified

The Novaalab Red Light pads has helped me. I’ve been using Red Light Pads for a few months to help with inflammation and arthritis symptoms. The device is easy to use at home, and I’ve noticed less... See more

Company replied

Rated 5 out of 5 stars
Verified

The product I ordered was the blanket. It is high quality and is already helping some with my arthritis and neuropathy. Nice to get all in one treatment. I have used red light therapy before but my... See more

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Rated 5 out of 5 stars
Verified

I experienced quick service and great communication on order tracking. This is my second order and am really seeing the benefits of red light therapy. The products are beautifully packaged with good i... See more

Company replied

Rated 5 out of 5 stars
Verified

This is a truly amazing product to have at home and use at your convenience. We bought one a few years ago as I had surgery on my foot and it was not healing very well. Once we purchased the red light... See more

Company replied

Rated 5 out of 5 stars
Verified

The customer service is amazing and product is even better. I have purchased numerous products from them and the results were beyond my expectations. I have given friends and family gifts of the pro... See more

Company replied

Rated 5 out of 5 stars

This is an amazing product. This device is more flexible and more comfortable than another oral device I have been using for several years. Decided to upgrade to the Novaalab LLC oral device and I am... See more

Company replied

Rated 5 out of 5 stars
Verified

I have ordered many pads, a face mask, the mouth piece, the spot light and now am ordering the boot. Every friend that I have recommended it to has used the pad and is very happy they did. I had a s... See more

Company replied

Rated 3 out of 5 stars
Verified

I’m still up in the air about the Oral care product. I used it for two weeks before the controller completely froze up. I sent an email with a video, they were super helpful and immediately shipped a... See more

Company replied

Rated 4 out of 5 stars
Verified

I finally got closure on my defective nova light pad at first you were not going to give me a replacement, but then you decided to give me the one plug and now it works. I’m glad because I was very fr... See more

Company replied

Rated 5 out of 5 stars
Verified

So far, I love the red light/NIR pad. I had a problem in that. The red light stopped working, but I called customer service and they troubleshooting, had me send a video and confirmed that it was the... See more

Company replied

Rated 5 out of 5 stars
Verified

Package delivered really fast after my purchase. I used it the first day without changing the settings. The heat felt good on my knees. I have tried it on my sore hip and feet. I did change the power... See more

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Rated 5 out of 5 stars
Verified

Amazing to work with! Very responsive, and helped out our ministry by supporting our silent auction. We will be highly recommending them to anyone looking for a red light therapy solution.

Company replied

Rated 5 out of 5 stars
Verified

I'm so happy that all neighbor friend loaned me her novaalab pad! I've had several back injuries and this past year have become more painful & debilitating. I even had blacked out about 3 w... See more

Company replied

Rated 5 out of 5 stars
Verified

I can’t recommend this product enough!!!! I get incredible relief with my joint pain!! It truly is amazing. So much so, that I will never be without it. ⭐️⭐️⭐️⭐️⭐️

Company replied

Rated 5 out of 5 stars
Verified

All orders were processed and shipped within 1-2 days (have placed 5 orders). Received it in less than a week. Excellent delivery service from order to your door!! Quality products - over time purc... See more

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Rated 4 out of 5 stars
Verified

My dental pro does a great job, however within the warranttee period, the tooth rest broke off. The staff have made it easy to access a replacement.

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased the boot for my feet. At the start, I was using it every day, now I find that I can turn down the intensity and only use it 2 to 3 times a week. It has really helped with my neu... See more

Company replied

Rated 5 out of 5 stars
Verified

Boot- so far so good! Product arrived earlier than expected and it seemingly has helped with chronic foot pain post surgery.

Company replied

Rated 5 out of 5 stars
Verified

SO FAR THE ORDERING PROCESS AND PROMO DISCOUNT ALL WENT VERY WELL, TRACKING THE DELIVERY IS ROUTINELY SIMPLE. EXPECT TO HAVE THE PRODUCT THIS WEEK AND BEGIN TO USE IT EVERY DAY. CAN'T WAIT. -jes... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very pleased with the products that I purchased, and they really honor the warranty. The support is very excellent and fast. I have issue with the battery and once I sent in the video of the li... See more

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Rated 5 out of 5 stars
Verified

My oral care mouthpiece was not working. I contacted Novaalab and they responded in one day and sent me a replacement part right away. Great service!

Company replied

Rated 5 out of 5 stars
Verified

Customer service if outstanding. They got back to me immediately after I screwed up my order. I am very much looking forward to using the product.

Company replied

Rated 5 out of 5 stars
Verified

Great service! Mailed promptly, easy to follow instructions, and my first 2 times using the product have been great!

Company replied

Rated 5 out of 5 stars
Verified

Gave me a great understanding of what had to be done. I truly appreciate the time that he spent with me.

Company replied

Rated 5 out of 5 stars
Verified

Ordered 2 of the knee light pads. Transaction and Help from tech support Was awesome. Our recovery pod is down for repairs. Our small light pad would not fit All the way around my leg. So we o... See more

Company replied

Rated 5 out of 5 stars
Verified

I've had great success using the Novaalab Pad each day to help with pain I have after a bad fall. I use it on my hip and back and it's lessoned my pain and helped me heal. My Pad had a malfunction a... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a issue with the product and the company responded quickly and professionally. They took immediate action to solve my issue satisfactory for all concerned.

Company replied

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Company details

  1. #47 of 144 best companies in Health and Beauty Shop

Written by the company

Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Professional and Helpful

Even though it was some time between when my mouthpiece broke and I finally reached out, everyone at Novaalab were understanding and kind. Once I figured out how to send a photo, Novaalab immediately reached eout to me and sending the replacement with no additional charge. I have used them for many years and am pleased with their red light therapy. The mouthpiece has helped my gums exceedingly.

October 21, 2025
Rated 5 out of 5 stars
Verified

Customer Service the way it should be!

When I called about the problem I was having with my light belt Ross was very helpful. He asked for a picture so he could see and get a replacement in the mail to me.
There was no long drawn out explanation needed, he could see that it wasn’t functioning properly and sent me a new on and I got it within a week. Vwey friendly and helpful.

October 14, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Janet! Thank you so much for sharing your experience! We’re thrilled to hear that Ross was able to assist you quickly and get a replacement to you without any hassle. Your feedback means a lot, and we’re glad you’re happy with both the service and the support!

Rated 5 out of 5 stars
Verified

Great alternative

It’s wonderful to have a healthy alternative that eases pain, stiffness and soreness and allows me to avoid taking pain pills.

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Suzanne! Thank you for sharing your experience! We’re so glad to hear that our device is helping you manage pain and stiffness naturally. It’s wonderful to know it’s making a positive difference in your daily life!

Rated 5 out of 5 stars
Verified

Great products

Great products, great customer sevice. Fast shipping.

October 14, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Melanie! Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our products and service. Your satisfaction means a lot to us!

Rated 5 out of 5 stars
Verified

Excellent information made available…

Excellent information made available almost immediately. Received product quickly and it was exactly what was described.

October 14, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Dulcie! Thank you so much for your wonderful feedback! We’re delighted to hear that you received your product quickly and that it met your expectations. Your satisfaction means a lot to us!



Rated 5 out of 5 stars
Verified

Great customer service

Great customer service. Jane was very helpful

October 14, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Thank you so much for your kind words! We’re delighted to know that Jane was able to assist you. Your feedback means a lot to us and will be shared with the team.

Rated 5 out of 5 stars
Verified

Give this a try! Worked for me.

I’ve used the pad every morning (3 days now) for 20 minutes.
I have some arthritis in my hip joints, and a few years ago I had two slipped discs in my spine, which, after healing, left some discomfit in my back. So not totally disabling, but conscious of slight pain all the time. After using the pad every morning - 3 days now- no pain, no discomfort- nothing!!!! I just can’t believe the difference.

October 14, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

That’s wonderful news! We’re so happy to hear that you’re already experiencing such great relief after just three days of using the device. It’s amazing how quickly red and near-infrared light therapy can make a difference for joint and back discomfort.

Thank you for sharing your positive experience — stories like yours truly inspire us. Please continue using the pad consistently to maintain the results, and don’t hesitate to reach out if you have any questions or need further guidance.

Rated 5 out of 5 stars
Verified

Great Product for Athletes

Great Product and Price for this item. Very Helpful in explaining the use and applications.

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Steve! Thank you so much for your kind words! We’re happy to hear that you’re satisfied with your purchase and found our guidance helpful. Your feedback means a lot to us!

Rated 5 out of 5 stars
Verified

The Novaa Light Boot

The Novaa Light Boot has been really great so far. I have severe arthritis in my foot and after using twice a day, the swelling is down and I have more joint mobility than I’ve had in a long time. Highly recommend!

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Thank you so much for your wonderful review! We're thrilled to hear that the Novaa Light Boot has made such a positive impact on your arthritis and joint mobility. It's always our goal to provide relief and improve quality of life. Your recommendation means a lot to us, and we wish you continued comfort and health!

Rated 5 out of 5 stars
Verified

Quick response..calls back..Great…

Quick response..calls back..Great customer service

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our customer service. Quick communication is a priority for us, and we're glad to have met your expectations. If you need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars
Verified

Your customer service was awesome

Your customer service was awesome. I appreciate the quick response time. Thank you.

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Thank you for your kind words! We truly appreciate your feedback and are glad to hear you had a great experience with our team.

Rated 5 out of 5 stars
Verified

Easy to order and get in a timely…

Easy to order and get in a timely manner. Great instructions. Frequently email to see if you need any help or have questions. Appreciate this company.

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Thank you so much for your kind words! We’re really happy to know you had a smooth experience ordering and appreciated our support along the way. Your feedback truly means a lot to us.

Rated 5 out of 5 stars
Verified

Houston we've regained out connection~!

Am happy to report the replacement piece you sent seems to have solved with 'shorting out' electrical issue for now. Many thanks for sending it along!
Much appreciated,
Michael Stever

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Michael! We’re so glad to hear that the replacement piece resolved the issue! Thank you for letting us know, and we appreciate your patience throughout the process. Wishing you continued smooth use of your device!

Rated 5 out of 5 stars
Verified

I am enjoying the products as they are…

I am enjoying the products as they are an excellent mid to high range quality. I had a technical issue after about a year which was remedied at no cost or hassle.

October 17, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Darryl! Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying your NovaaLab products and that our team was able to resolve your technical issue smoothly. Your satisfaction is our top priority, and we truly appreciate your support!


Rated 1 out of 5 stars
Verified

NEVER RECEIVED.

They keep sending me emails to ask how I like their product; however, I never received it! I sent 2 emails advising them and did get one email with a response saying that they made a mistake it did not get to me yet. Just got this email today again asking how I liked their product

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Annie!

We deeply apologize for the repeated emails asking for feedback on a product you have not yet received. We understand how frustrating this must be, especially after you’ve already reached out to let us know.

We have made the necessary move to reship your device, and it will be on its way soon. Your satisfaction is paramount, and our commitment is to always make it right. Wishing you continued health and wellness!



Rated 5 out of 5 stars
Verified

Easy to understand and use

Easy to understand and use. My knee is already feeling better.

October 13, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Maureen! That’s wonderful to hear! We’re so glad you’re finding the device easy to use and already noticing improvement in your knee. Thank you for sharing your experience — we wish you continued relief and recovery!


Rated 5 out of 5 stars
Verified
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Joe! Thank you so much for your kind words! We’re delighted to hear that you’re happy with both our products and our service. Your support truly means a lot to us!

Rated 5 out of 5 stars

A total game changer!

I am SO impressed with not only the quality and incredible benefits the NovaaLab products offer, but also the quality of the support staff and how they stand behind their products. For the past 8 months I have had an intense "introduction" to the muscle spasms, nerve impingement, migraine headaches and difficulty with day to day activities related to DDD in my cervical, thoracic, and lumbar spine. I am so grateful to have found relief with the NovaaLab pad

October 20, 2025
Unprompted review
NovaaLab LLC logo

Reply from NovaaLab LLC

Hi Judith! Thank you so much for your heartfelt review! We’re truly grateful for your kind words and thrilled to hear that your Novaa Light Pad has brought you real relief. It means a lot to know that both our products and our support team have made a positive difference for you. Wishing you continued comfort and healing — and thank you for being part of the NovaaLab family!

Rated 5 out of 5 stars

Actually works

Before purchasing the Novaa Light Pad, I was a skeptic of red light therapy. While I've read the science behind how it is suppose to work, I had my doubts - it just seems too simple, a bit like snake oil. Shine a light on it, it will get better... sure.

I had been nursing a shoulder and achilles tendon issue for months. Nothing new, I've had them many times before, ice/heat, ibuprofen and if really bad - maybe ask my doc for a short course of steroids (last choice).

Each iteration of these injuries seems to take exponentially more time to heal, one would think I was getting old or something. After nursing these pains for 3 months with no improvement and asking a few medical professionals (daughter is a physician, neighbor a PT, my own PCP and a few more), I figure why not.
Start using it once a day 20 minutes each location:
Week one - other than feeling some warmth, nothing noticeably different.
Week two - pretty much more of the same, I'm skeptical, remember.
Start using it twice a day 20+ minutes each go.
Week three - hmm, might be feeling better - must be placebo effect.
Week four - dang, it really does feel better - I think.
Week five. Ok, I admit - I actually do feel better. So much so, I've been oogling that Recovery Pad (the $2500 one). Yeah, well - I don't think that could heal what my wife would do to me...will it?

All humor aside, try it - you have nothing to lose but your pain.

October 19, 2025
Unprompted review
NovaaLab LLC logo

Reply from NovaaLab LLC

We truly appreciate you sharing your honest experience and sense of humor! We're glad to hear the Novaa Light Pad has made a real difference for you. Thanks for giving it a chance and for trusting Novaalab in your recovery journey. We're here whenever you need us!

Rated 5 out of 5 stars
Verified

This is my second mat

I ordered a larger one so I can hit several areas of my body at the same time. I also appreciate that it arrived quickly.

October 17, 2025
NovaaLab LLC logo

Reply from NovaaLab LLC

We’re so glad to hear that your new device arrived quickly and that you’re able to target multiple areas at once! Thank you for your support and trust in our products. We hope you continue seeing great results with your sessions. We're here if you ever need any help from us.

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