Tim

Before purchasing the Novaa Light Pad, I was a skeptic of red light therapy. While I've read the science behind how it is suppose to work, I had my doubts - it just seems too simple, a bit like snake oil. Shine a light on it, it will get better... sure.

I had been nursing a shoulder and achilles tendon issue for months. Nothing new, I've had them many times before, ice/heat, ibuprofen and if really bad - maybe ask my doc for a short course of steroids (last choice).

Each iteration of these injuries seems to take exponentially more time to heal, one would think I was getting old or something. After nursing these pains for 3 months with no improvement and asking a few medical professionals (daughter is a physician, neighbor a PT, my own PCP and a few more), I figure why not.
Start using it once a day 20 minutes each location:
Week one - other than feeling some warmth, nothing noticeably different.
Week two - pretty much more of the same, I'm skeptical, remember.
Start using it twice a day 20+ minutes each go.
Week three - hmm, might be feeling better - must be placebo effect.
Week four - dang, it really does feel better - I think.
Week five. Ok, I admit - I actually do feel better. So much so, I've been oogling that Recovery Pad (the $2500 one). Yeah, well - I don't think that could heal what my wife would do to me...will it?

All humor aside, try it - you have nothing to lose but your pain.

Suspension / Revocation of 10+ year old account
On 11/24/2022 I logged in to PlayerAuctions.com as I had many times over the past 10+ years and attempted to place an order for an item.

I selected the item I wished to purchase and was prompted with an MFA check, that I don’t recall in the past, but the phone number on file was correct, the 6 digit code was sent via SMS and I entered the code into the field. I was then presented with payment options as in the past. Ostensibly at this point everything was still OK.

I selected Google Pay as I had ever since they offered this option. Upon pressing the submit button, I did not see the Google Pay authorization page, just a notice that my account had been suspended. No other information was provided.

I logged into Google Pay, confirmed their information was correct and did not see a charge or authorization from PlayerAuctions.

I submitted a webform support request on the PlayerAuctions website and within approximately 1hr received an email response that was a copy/paste of their policy that they can suspend accounts for any/no reason and this:

“Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. This decision is final and binding.”
and a closing line of:

“I appreciate your understanding of our policy. If you have any additional questions, please reply to this email.”

I replied stating I had been a customer for over 10 years ( I don’t know precisely as I can no longer view my account). I have made numerous purchases over the years without issue, always the highest feedback and had preferred this website to others in this segment for it’s simplicity and methodology.

The response I received to my follow-up was:
“We apologize for the inconvenience however for security reasons we can not provide any more information regarding your account suspension. Please know that this decision is final and we will not be reinstating your account.”

I am posting here in the hopes that someone will actually review my account and verify the above information. From my end, it appears that you have a flaw/bug in your ‘risk management’ code. Would you not want to find/fix this problem, preventing the loss of both a long term customer and others in the future?

I don’t have an order number since it was never placed, but your internal ZenDesk ticket number is: 1202474

If this had not been recommended by my primary care physician (who also used it), I never would have tried it. Still, I was a little skeptical especially since the order process felt a little 'gitchy' - upselling multiple items. Note for Prolon folks, you may want to review that.

The evening of the first day was the only time I had a headache, possibly due to lack of caffeine, so days 2-5, I drank a cup of coffee in the AM and after lunch and no more headaches. Each day, was easier - no strong hunger.

The biggest difference for me, was the lower energy level. I had to adjust my activities to accommodate the lower calorie intake. My results were similar to their average, losing 6.4lbs as measured from day 1 to the morning of day 6.

Overall, worthwhile. Not sure if I will need to do it again, as I did not have much more weight that I want to lose. However, should I lose my discipline, I would give it another go.

Best available price, free and immediate shipping (was sent the next day). Web site payment processing was a bit slow, so be patient once you press submit.