I’m still up in the air about the Oral…
I’m still up in the air about the Oral care product. I used it for two weeks before the controller completely froze up. I sent an email with a video, they were super helpful and immediately shipped a new one out. The new one arrived DOA. Reached back out and they shipped me a third one. I just got the third one. Seems to be working. I’ll see how long this one lasts. I haven’t seen any positive results yet because I was only able to use it for two weeks before this fiasco. Customer service did quickly remedy the problem, But two bad units out of three total is not a good track record.
Reply from NovaaLab LLC
Hi Christine!
Thank you for sharing your honest experience. We truly appreciate your patience and persistence. We're very sorry for the inconvenience you've faced with the Oral Care product. While we're glad, our team was able to respond quickly and get replacements out to you, we completely understand your frustration with receiving two faulty units.
This is certainly not the standard we strive for, and your feedback is invaluable in helping us improve both product reliability and quality control. We're hopeful that the third unit continues to perform well and gives you the results you're looking for. Please know that we're here for you anytime, whether it's a quick question or a deeper concern. Don't hesitate to reach out.
Your satisfaction is our top priority, and your feedback is important. Wishing you continued health and wellness!
