NEVER RECEIVED.
They keep sending me emails to ask how I like their product; however, I never received it! I sent 2 emails advising them and did get one email with a response saying that they made a mistake it did not get to me yet. Just got this email today again asking how I liked their product
October 13, 2025
Reply from NovaaLab LLC
Hi Annie!
We deeply apologize for the repeated emails asking for feedback on a product you have not yet received. We understand how frustrating this must be, especially after you’ve already reached out to let us know.
We have made the necessary move to reship your device, and it will be on its way soon. Your satisfaction is paramount, and our commitment is to always make it right. Wishing you continued health and wellness!
