DE

Denise

United States

Reviews

Review of NovaaLab LLC


Rated 5 out of 5 stars

Very effective red light therapy for back pain

I have been using devices from Novaalab for about 2years. The red light and infrared LED’s significantly help w chronic back pain. The therapy pad is my favorite- it gives a level of pain relief that enables movement through my day with SO much less pain and stress. Novaalabs customer service is personal, helpful, honest. Their warranties are completely honored

October 8, 2025

Reply from NovaaLab LLC

Thank you for your kind words and for being a loyal customer, Denise! We’re truly happy to hear that our therapy pad has helped relieve your chronic back pain and made a difference in your daily comfort. Your kind words about our customer service and warranty support mean a lot to us. We deeply appreciate your trust and continued support! Wishing you continued health, happiness, and wellness.

Review of NovaaLab LLC


Rated 5 out of 5 stars

Very happy with Novaalabs as a company

Very happy with Novaalabs as a company. I have purchased several of their devices over the last year.
Each one has provided significant pain relief- especially the red light therapy pad. I use the pad for 3+ hours per day and am slowly regaining function and feeling in my low back- this is several years after a very failed back surgery. Novaalabs honors their add on warranty plans- customer service is very responsive and personal.

July 14, 2025

Reply from NovaaLab LLC

Thank you so much for your kind and thoughtful feedback! We're truly grateful for your continued trust in Novaalab and are so glad to hear that our devices—especially the red light therapy pad—have been helping with your pain relief and recovery.

It’s incredibly inspiring to hear about the progress you're making after such a challenging experience. We’re honored to be part of your healing journey and are always here to support you however we can.

Thank you again for being a valued part of the Novaalab community! 💙

Review of NovaaLab LLC


Rated 5 out of 5 stars

Novaalabs: Excellent quality, excellent customer support

I have been using Novaalab devices for about a year- Oralcare Pro, Glow Mask, and therapy pads. I have had significant pain for several decades and have utilized many therapies: chiropractic, physical therapy, acupuncture, massage, etc. All have helped, but minimally. Red light and IR lights through Novaalab have been- by far- the best for mitigating pain and therefore increasing my function in daily life. Customer service has been 100% excellent. I have needed a few replacement devices, a few replacement parts. All device problems have been resolved at no charge. Very, very grateful to Novaalabs and their entire support team.


May 5, 2025

Reply from NovaaLab LLC

Hi Denise! Thank you for sharing your incredible experience! It's truly heartening to hear how Novaalab's red light and infrared therapy have made such a meaningful difference in your life, especially after exploring so many other treatments. Your kind words about our customer service and support team did not escape us, and we're thankful.

We’re grateful for your trust and enthusiasm, and we wish you continued relief and success on your wellness journey! Your kind words and support mean the world to us. Thank you for sharing your experience, and we wish you continued health and wellness!



Review of NovaaLab LLC


Rated 5 out of 5 stars

Novaalab light therapy devices are effective!

Novaalab is by far the best light therapy I have found.
I have several devices: the face mask, therapy pad, laser strap, and the oralcare Pro as I have several chronic problems that have resulted in almost 30 years of significant pain. I use these devices daily and have found that consistent use over the past 9 months has resulted in decreasing pain and increases in function.
Novaalab customer service and warranties are truly extraordinary. When a problems arises with one of my devices, the support team is personal, warranties are honored.
I highly recommend Novaalab, I highly recommend their light therapy products. Excellent support team!

March 3, 2025
Unprompted review

Reply from NovaaLab LLC

Hi Denise! We appreciate your fantastic review and thrive on powerful feedback like yours. We’re delighted that you are one of the many thousands who have benefited from our devices. Red light therapy has been a game-changer and continues to make a significant impact. Your happiness is foremost to our team. Wishing you continued health and wellness!




Review of NovaaLab LLC

Review of NovaaLab LLC


Rated 5 out of 5 stars

Very rapid response to my concerns

Very rapid response to my concerns. Problems addressed and resolved. Extraordinary service!

October 4, 2024

Reply from NovaaLab LLC

Thank you so much for your kind words! We're delighted to hear that your concerns were addressed promptly and to your satisfaction. Providing extraordinary service is our goal, and it's great to know we met your expectations. If you need any further assistance, feel free to reach out—I'm here to help!

Review of NovaaLab LLC


Rated 5 out of 5 stars

Truly kind and excellent service

Truly kind and excellent service! I really appreciate the personal interactions. THANKYOU!

September 11, 2024

Reply from NovaaLab LLC

Thank you so much for your kind words! I’m thrilled to hear that you appreciate the personal interactions and service. It’s been a pleasure assisting you, and your feedback means a lot to us. If you need any more help or have further questions, don’t hesitate to reach out. Thanks again for your support!

Review of NovaaLab LLC


Rated 5 out of 5 stars

Very positive. Company confidence in product well founded.

Very positive. Great customer service through chat.
Two different reps made sure I had my promo discount coupon to use.
Product quality explanations and reviews make product search streamlined and easy to use

May 8, 2024

Reply from NovaaLab LLC

Hi Denise! Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our customer service team and that you found our product search process streamlined and easy to use. Providing excellent service and making your shopping experience hassle-free is our top priority. If you ever need assistance in the future or have any questions about our products, feel free to reach out. We're here to help. Thanks again for choosing us!




Review of NovaaLab LLC


Rated 5 out of 5 stars

Excellent customer service stood behind product I was interested in

After looking at web page for product I was interested in, I had a few questions. I emailed customer support, the response was very helpful and completely answered my questions. Communication was also concerned my questions were answered.
I ordered after an excellent customer service experience.

April 1, 2024

Reply from NovaaLab LLC

Hi Denise! Thank you so much for taking the time to share your experience with us! We greatly appreciate your kind words and are thrilled to hear that you found our customer support team helpful and responsive. Ensuring that our customers receive prompt and thorough assistance is one of our top priorities, and it's always gratifying to receive feedback that confirms we're meeting our goals in this regard. We're delighted that we were able to address all of your questions and concerns to your satisfaction. It's our aim to provide a seamless and enjoyable shopping experience from start to finish, and we're pleased to hear that we succeeded in doing so for you. Once again, thank you for choosing us and for sharing your positive experience. If you ever have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're always here to help!