Excellent service
So far, I love the red light/NIR pad. I had a problem in that. The red light stopped working, but I called customer service and they troubleshooting, had me send a video and confirmed that it was the pad issue. They sent me a new one which I just received today so I’m very excited to use it so far an excellent experience with novaalab thank you.
Reply from NovaaLab LLC
Hi Kathy! Thank you so much for sharing your experience! We're thrilled to hear that you're loving the Novaa Light Pad and that our customer service team was able to quickly identify the issue and get a replacement out to you. It's great to know the new replacement has arrived and you're excited to use it again.
Red light therapy devices from Novaalab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you again for sharing — we wish you continued success, great results, and lasting wellness ahead!