mysundayski.co.uk Reviews 342

TrustScore 3.5 out of 5

3.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the high quality of the products, with many highlighting the stylish designs and perfect fit. People find the items beautifully made, often mentioning the soft fabrics and the careful packaging. The warmth and comfort of the ski wear, especially the base layers, are frequently praised, with reviewers noting their suitability for cold weather conditions. However, consumers express mixed opinions regarding sizing and fit. Some suggest sizing up, while others find the provided size charts unreliable. The return and exchange process is a significant concern for many, with complaints about high shipping costs and cumbersome procedures. There are also some concerns about the delivery service and the turnaround time for exchanges, especially during peak seasons.

Based on these reviews

Rated 4 out of 5 stars
Verified

The products seem to be of very high quality and I love the style. Unfortunately they all ran small compared to my normal sizing (and the size chart). I did process an exchange, so I can't speak to... See more

Rated 3 out of 5 stars
Verified

Love the product, if it were to fit properly went by measurements but sizing chart unreliable ...return to exchange my size was too costly and not in my currency was going to cost nearly the same amo... See more

Rated 3 out of 5 stars
Verified

Great but could do with more stretch to the fabric and would be more preferable to buy top and bottom separately. Nearly hyperventilated trying to get the top on and off as there is so little stretch... See more

Company replied

Rated 3 out of 5 stars
Verified

The suit arrived and it’s gorgeous just slightly too big. For reference I’m 5’6 with an athletic curvy build. I normally wear a medium. I also utilized the online fit guide. Too large on arrival. The... See more

Rated 5 out of 5 stars

Absolutely stunning. Ordered the gold champagne cropped puffer jacket, i snowboard aswell so not just for skiers snowboarder can look glam too. It was lovley and warm and so comfy. Will definitely be... See more

Rated 5 out of 5 stars
Verified

Through the years, I’ve ordered four suits from My Sunday Ski, and each one has been absolutely gorgeous. The quality is consistently top-notch, the fit is excellent, and they offer great warmth along... See more

Rated 5 out of 5 stars
Verified

Ordered a few thermal sets to try and it was all lovely, flattering and super nice quality. In the end I kept the Racer Stripe Base Layer Set - Anthracite in a M/L. I'm typically a size 10 and did fin... See more

Rated 5 out of 5 stars
Verified

Best winter purchase! Package arrived much sooner than expected. The material was a perfect base layer, thin but extremely warm. It was breathable and stretchy. I'm 5'6 128lbs and ordered a small. Pe... See more

Rated 5 out of 5 stars
Verified

I love my St. Moritz ski suit and matching bum bag! I got the red, which is so eye catching and bright. I got so many compliments. I was on the fence about ordering the matching bum bag and I am so... See more

Rated 4 out of 5 stars

Unfortunately the base layers were out of stock, after a slight delay (which is why I've removed a star) Sunday Ski contacted me and allowed me to change colour or have a refund. Friendly and understa... See more

Rated 5 out of 5 stars
Verified

I was unfamiliar with My Sunday Ski. After reading reviews, asking a few questions I decided to order a one piece ski suit, and a cashmere pants/hoodie set. I was a little hesitant because of the retu... See more

Rated 5 out of 5 stars

LOVE My Sunday Ski. I started with a couple of their base layer sets which are so affordable and amazing quality. Was very impressed so I ordered a couple of their mid layers and a headband for my upc... See more

Rated 5 out of 5 stars
Verified

I wore my Ski Sunday base layer during a 20-mile route in minus nine-degree temperatures, and I was extremely pleased with the results. It was comfortable, looked great, and the fabric did not cause a... See more

Rated 4 out of 5 stars
Verified

Very cute sets, however I didn’t keep anything because the sizing didn’t work for me. I also wasn’t sure if it would hold up in cold Colorado weather, as the fabric seemed very thin. But very fetching... See more

Company replied

Rated 4 out of 5 stars
Verified

Love the products but disappointed in sizing . I see the manufacturer is in China which means sizing is quite small. Purchased M/L and it's a squeeze . The two pieces although lovely the leggings are... See more

Company replied

Rated 3 out of 5 stars
Verified

The sizing of the slalom ski pants was off-they were extremely small and hard to fasten. The description should mention that they run small, and to size up 1-2 sizes. Also, it isn’t clear how much i... See more

Company replied

Rated 5 out of 5 stars
Verified

Clothes are beautifully made and fit well. I ordered size medium and I am 5'7" 150 lbs athletic build. Items arrive packaged nicely with cloth dust covers. I purchased a puffer coat, ski bibs, base l... See more

Rated 3 out of 5 stars
Verified

The unitard is cute but didn’t fit me well and the return shipping is so expensive that it isn’t worth exchanging or returning. I wish I had known how pricey the return shipping was in advance of the... See more

Company replied

Rated 2 out of 5 stars
Verified

I originally wrote a review saying this ski suit is fantastic, however I have only worn it for 7 days of skiing and the stitching is coming away at the shoulder and the zip on the inside has broken. T... See more

Rated 5 out of 5 stars
Verified

Hi Team My Sunday Ski, I just wanted to send a quick email to say a huge thank you for my amazing order that arrived today. The quality of your pieces is absolutely incredible! I've been... See more

Rated 3 out of 5 stars
Verified

Ordered before 1pm but didn't receive next day delivery, was hoping to take one of the items away with me so was a little disappointed that I couldn't. Otherwise, what I purchased is absolutely lovely... See more

Company replied

Rated 5 out of 5 stars
Verified

The ski suits are beautiful. I ordered one that was too small to layer under, but was so impressed with the quality and make of the suit when i received it, that I ordered two after my return. The ret... See more

Rated 5 out of 5 stars

Wonderful customer service. Replied very promptly to my quandary! Within minutes! Professional but friendly. Excellent, stylish ski pants. Good value. Buy with confidence. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

I do really love my St. Moritz suit 😻 I feel the queen of the slopes with this intense red🔥 I hoped it was more tight but better for the moves plus it doesn’t feel super warm but for this Wow effect... See more

Rated 5 out of 5 stars
Verified

Outstanding products and exceptional customer service! I initially ordered a ski suit in a larger size and needed to return it. The customer service team was incredibly responsive throughout the... See more

Rated 5 out of 5 stars
Verified

When you need a bit more space to carry the lip balm (and hip flask!!!) I purchased the bag to compliment my ski suit as it doesn't have quite enough pockets for me. It looks gorgeous but is also a... See more

Rated 5 out of 5 stars
Verified

Was not too tight around the shoulders like some other jumpsuits I have. I like the turtle neck. I am looking for a silk jumpsuit for the summer. I have 3, but they all have buttons and not just one s... See more

Rated 2 out of 5 stars
Verified

The stuff is from China, you guys cannot charge this much money for this stuff lesson learned. I hope everyone that reads this post takes us into consideration. They charge a premium for Chinese stuff... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely gorgeous ski suit, comfortable and beautifully packed. I will treasure this. Service was quick and it is of amazing quality. I will be a repeat customer.

Rated 3 out of 5 stars
Verified

The Ski Suits are beautiful but personally I think the sizing is unhelpful. I’m around a size 8 and found the XS/S too small with thermals on and the M was way too baggy. If they had an XS and a S I t... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely great product. Quality, materials and design just perfect. Provides some compression, looks flattering and although I’m 50 makes me feel super attractive. Thank you:)

Rated 4 out of 5 stars
Verified

I ordered a ski base layer . I just LOVE it. The pattern is beautiful, the base layer is confortable. For sizing, i ordered a M/L , and since the fabric is very stretchy it fits well. I am 5 feet 7 an... See more

Rated 5 out of 5 stars
Verified

Super cute under-layer set, great quality and super fast shipping. I appreciate how fast this got to me within days of leaving for my ski trip!

Rated 5 out of 5 stars
Verified

Beautiful ski suit with perfect fit. I am 5 feet 3 inches tall, and 128 pounds and ordered the medium--it is perfect for wearing layers and looks great!

Rated 2 out of 5 stars

Do not purchase unless you are sure you are keeping! I bought two items that arrived in two separate boxes. I tried to return the items and received only one shipping label at a cost of £8 eve... See more

Company replied

Rated 3 out of 5 stars
Verified

Cute outfits, but... Inaccurate sizing on ski pants and return/ exchange process is cumbersome and expensive. I ordered a medium ski suit that fit perfectly but the medium pants were WAY too small an... See more

Company replied

Rated 3 out of 5 stars
Verified

The sets were cute however the sizing is confusing. Prior to ordering I reached out to customer service to help me and they were no help at all. So I sized up and the sets are too big. It’s off the wa... See more

Company replied

Rated 5 out of 5 stars

Ordered a ski suit and it arrived so quickly and the material, fit and all around feel of the suit is spot on. I am really pleased with the turnaround time too as it took about 2 days to come (and thi... See more

Rated 5 out of 5 stars
Verified

I had a great experience. I ordered a few things and needed to return 2 things. I worked with customer service and we got it done so I could exchange for other things in time for my ski trip.

Rated 4 out of 5 stars
Verified

Super fast delivery and returns. Shame the ski trousers only come in three sizes. Had to return as they didn't fit properly.

Rated 5 out of 5 stars
Verified

Amazing experience - everything arrived so quickly and my suit is next level amazing! So so happy with everything and will be buying lots more!

Rated 5 out of 5 stars
Verified

Fantastic Customer Service really felt like I was talking to a person face to face. Really easy to exchange the size so really no different to buying in store

Company replied

Rated 3 out of 5 stars
Verified

We don't like the fit. I'm not holding that against them, that's a matter of preference. What I am holding against my Sunday ski is the return process. It's horrible. You need to email someone an... See more

Company replied

Rated 5 out of 5 stars
Verified

I was pleasantly surprised by the quality of the jacket and pants. The perfect fit and size for me. And the color is such that I will shine like a diamond on the slope. We will see how warm and comfor... See more

Rated 4 out of 5 stars
Verified

Ordering from your site was very easy. It was clockwork. The items were due to arrive in 5-7 days. To my surprise they arrived within 3 days which was great. The only issue I had was the order did... See more

Company replied

Rated 5 out of 5 stars
Verified

Recieved clothing , lovely clothing but too big , I promptly returned last week and asked for exchange items , I'm concerned now that as I returned next day delivery last week I havnt heard anything... See more

Rated 5 out of 5 stars

The mysundayski team were excellent at solving a problem with me together. I needed to make an exchange and for various reasons the process became a bit bumpy over the Christmas period but the team th... See more

Rated 5 out of 5 stars
Verified

It all arrived beautifully packaged and I was so excited but unfortunately nothing fitted me. I am a size 12 tall/slim but the M/L was way too tight. Even the boots which were amazing were slightly... See more

Company replied

Rated 5 out of 5 stars
Verified

Arrived quickly. I’m a recovering toile de jouey addict and these have rekindled my habit. I got blue and they are soft and very flattering. Seem to wick away perspiration and keep very fresh. Wore wi... See more

We perform checks on reviews



Contact info

3.5

Average

TrustScore 3.5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I bought a gift for my wife's birthday…

I bought a gift for my wife's birthday from the site. It was delivered well in advance but unfortunately couldn't be worn with her ski suit. The company refused to accept a return given this was outside the 14 day return period (it was bought in advance). Not a great experience overall.

June 10, 2025
Unprompted review
mysundayski.co.uk logo

Reply from mysundayski.co.uk

Hi Jason,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.

We would like to clarify that our returns policy is fully in line with UK consumer protection regulations. As stated clearly on our website, customers have *14 days from receipt of the item to log a return on our portal, and then a further 14 days to return the item to us. You can find full details of our returns policy here:

https://www.mysundayski.co.uk/pages/returns-exchanges

In your case, the return request was submitted outside of the 14-day window, and therefore did not meet the criteria for a standard return. Despite this, we still offered an exchange*as a gesture of goodwill - going beyond our usual policy to try and help.

We always aim to offer great service, but we also have to apply our policies consistently and fairly. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to our customer service team directly.

Best regards,
My Sunday Ski

Rated 2 out of 5 stars
Verified

the quality of the cloth is needed to…

the quality of the cloth is needed to be improved

April 17, 2025
mysundayski.co.uk logo

Reply from mysundayski.co.uk

Dear Yibing,

Thank you for your feedback, please note however that we take great pride in the quality of our products. Everything we offer is specifically designed, tested, and inspected to meet the demands of skiers and snowboarders.

We work only with trusted manufacturers and hold every product to high performance and durability standards so while individual preferences and experiences can vary, we are confident in the craftsmanship and reliability of our products.

Thank you again for your feedback and if you'd like to discuss anything in more detail, please do let us know and we'd be happy to assist.

Best wishes,
My Sunday Ski

Rated 1 out of 5 stars

The worst customer service and…

The worst customer service and experience I have ever had ! To be refused a return that was within the time and the sizing is completely out of line and order. They refuse to take back ?
I am taking this further and will fight for my money back to the end. ! £300 pounds ! Terrible terrible brand do not buy.

April 18, 2025
Unprompted review
mysundayski.co.uk logo

Reply from mysundayski.co.uk

Hi Nerissa,

We're sorry to hear you're disappointed with your experience.

We’d like to clarify a few details regarding your return. Our records show that your order was delivered on 29th March, and as per the returns policy clearly stated on our website, returns must be logged via our portal within 14 days of delivery, with a further 14 days to return the item to us.

As discussed via email, we have no record of a return being logged for your order number, and we have not received the item back at our warehouse, which is why you have not been issued a refund.

You mentioned that the item was mistakenly returned to Snow and Rock, but as we’ve explained, we are not affiliated with them in any way and therefore cannot be responsible for items sent elsewhere.

We understand your frustration, but we must follow the policy in place to ensure fairness and consistency for all customers.

Thank you
My Sunday Ski

Rated 1 out of 5 stars

Amateur operation masquerading as a premium product/service

Terrible experience with what markets itself as a premium product/service.

I ordered a ski suit on next day delivery (well before the cut off time) ahead of a ski trip. It didn't arrive for two days, by which time I had already gone on my trip. When I returned I logged a return of the item and the portal said I had to pay for return postage! I emailed to complain and they sent me a label. My return was confirmed as delivered but that was 6 weeks ago and still no refund has arrived onto my card. There is also no way to telephone this company, the chat bot wasn't answered on both occasions that I tried (during their stated working hours). You have to email. All in all, what a joke for a company that pretends to be "premium".

Update: It is now nearly two months since this company confirmed to me that my return was delivered back to their warehouse (on 10th March) but they are still yet to provide a refund of £445 for the item. The item was returned late because they delivered it late to me in the first place!

If you order from this company you'd better be sure you're going to keep the item as you may never see your money again.

April 24, 2025
Unprompted review
mysundayski.co.uk logo

Reply from mysundayski.co.uk

Hi Caroline,

Thank you for sharing your feedback.

We want to begin by acknowledging the delivery delay, which was caused by the courier and was unfortunately out of our control, and we sincerely apologise for the inconvenience caused.

Regarding your return, as it was submitted outside of our standard returns window, we provided a return label as a one off goodwill gesture, even though our usual policy no longer applied. Because returns processed through this method take longer, we’ve been actively following up with our warehouse team and are still awaiting final confirmation.

Whilst we completely understand how frustrating this situation is, we kindly ask for mutual respect in these matters. Your review is not a fair reflection of My Sunday Ski, nor the effort the team have put in to support you, especially when we’ve made every attempt to assist you beyond our standard policy. We’re committed to resolving this and would greatly appreciate your understanding.

We are continuing to work on your return and will keep you updated as soon as we have more information.

Thank you for your patience.

Best regards,
My Sunday Ski

Rated 1 out of 5 stars

Jacket split within two days of wear

Disappointed with Quality and Customer Service
I bought a puffer jacket from My Ski Sunday and was really let down. Within just two days of wearing it, the material split—clearly not durable enough for actual skiing, despite being advertised for that use. When I reached out for a refund, I was told I was one week past their refund window, so there was nothing they could do. Extremely frustrating, especially since the product clearly didn’t hold up. I expected better quality and customer support from a ski-focused brand.

March 21, 2025
Unprompted review
mysundayski.co.uk logo

Reply from mysundayski.co.uk

Hi there,

Thank you for your feedback - we're really sorry to hear you're disappointed.

Please note that if the item had arrived damaged, we would of course have replaced it right away. However, based on the photos you provided, the slit in the fabric appears to be a clean cut that’s more consistent with accidental damage, such as from a fall or contact with skis, rather than a fault in the garment itself.

Ensuring our products perform well on the mountain is extremely important to us, however unfortunately we aren't able to take responsibility for damage that occurs during use. We do our best to make this clear in our policy, and while we understand your frustration, we hope you can appreciate our position.

If there's anything further we can do to help, please don’t hesitate to reach out.

Best regards,
My Sunday Ski

Rated 4 out of 5 stars
Verified

Love the product, not the sizing and exchange policy

The products seem to be of very high quality and I love the style. Unfortunately they all ran small compared to my normal sizing (and the size chart). I did process an exchange, so I can't speak to the new sizing yet. It was easy to do, but I did have to pay almost $100 USD for the shipping. That's a lot to pay when you are unsure of sizing.

April 9, 2025
Rated 1 out of 5 stars
Verified

It is too expensive to change something…

It is too expensive to change something in another size , there I would not order again.

March 30, 2025
mysundayski.co.uk logo

Reply from mysundayski.co.uk

Hi there,

Thank you for your feedback. We're sorry to hear that you found the cost of returning an item to be too high. We do our best to be transparent about our return policy, and all associated costs are clearly outlined on our Returns Page: https://www.mysundayski.co.uk/pages/returns-exchanges

While we’re happy to cover the cost of outbound shipping, unfortunately, as noted on the policy page, we’re not able to cover return shipping costs at this time. We understand that sizing exchanges can be frustrating, and we always encourage customers to review the returns information before placing an order to avoid any surprises.

We truly appreciate your support and hope to have the opportunity to serve you again in the future. If you have any questions or need help with sizing before your next order, our team is always here to help.

Best regards,
My Sunday Ski

Rated 5 out of 5 stars

Absolutely stunning

Absolutely stunning. Ordered the gold champagne cropped puffer jacket, i snowboard aswell so not just for skiers snowboarder can look glam too. It was lovley and warm and so comfy. Will definitely be investing in my sunday ski again for next season.

March 24, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Bad experience

I ordered for the first time (ski suit, on sale). It came with a stain (I provided the pictures to the customer service and it is clear from the photos but they wrote that they don't see it) and also it was too small. I was shocked with the exchange fee - 50 £ (35 £ if I return without exchange). I decided to return and regret this purchase very much :( One more thing, I'm trying to put a photo of a stain here, but system won't allow it. The same happened when I tried to book a return so I needed to contact customer service and then they fix it after, so I finally book a return. Sending this back and paying 35 £ for returning the suit with a stain.

April 3, 2025
mysundayski.co.uk logo

Reply from mysundayski.co.uk

Hi there,

Thank you for your feedback, and we're genuinely sorry to hear that your experience with us has been disappointing.

We understand how upsetting it must have been to receive an item that didn’t meet your expectations, and we truly regret any inconvenience this has caused. Regarding the stain you mentioned, we did carefully review the initial photos sent, but unfortunately, we weren’t able to clearly identify the issue in those images. That’s why we kindly asked for additional pictures so we could assess the situation more accurately.

Please know that if there is indeed a fault with the item—such as a stain—we will of course refund the return postage fee in full.

If you’re still open to it, we’d love to help resolve this properly—please don’t hesitate to get in touch with our customer care team again if you have any further questions or would like to follow up on the return.

Warm regards,
My Sunday Ski

Rated 1 out of 5 stars
Verified

The return postage charge of £8 is…

The return postage charge of £8 is excessive!
When you’ve no option but to buy online returns should be free or at least a reasonable price!

March 30, 2025
mysundayski.co.uk logo

Reply from mysundayski.co.uk

Hi Linda,

Unfortunately while we offer free shipping on orders sent out, we are not able to extend this to returns. We choose to use a tracked and insured return method to ensure your item arrives back safely and you receive your refund without issue.

Our return policy, including the £8 return fee, is clearly outlined on our website. We aim to be as transparent as possible so you can shop with confidence, so apologies if this was missed ahead of purchase.

We truly appreciate your thoughts and thank you for your feedback. If there's anything else we can do to help you, please do let us know.

Best regards,
My Sunday Ski

Rated 1 out of 5 stars
Verified

Avoid at All Costs

Avoid at All Costs

I rarely leave negative reviews, but my experience with this clothing company was so disappointing that I feel compelled to warn others.

I ordered a ski jacket that looked great online, but what I received was nowhere near the advertised quality. The material felt cheap and flimsy — definitely not worth the price. The pocket zippers were a nightmare, getting stuck on material so that they were useless and inoperable.

Unfortunately, the customer service was just as bad. When I reached out to explain the issue, they were dismissive and refused to take any accountability. I was told I would have to pay upwards of $70 to return the faulty jacket. In the end, I had to go through my credit card company and file a claim just to get my money back. It should never have come to that.

Save your money and shop somewhere that actually values quality and customer satisfaction.

February 3, 2025
Rated 5 out of 5 stars
Verified

Perfection

Through the years, I’ve ordered four suits from My Sunday Ski, and each one has been absolutely gorgeous. The quality is consistently top-notch, the fit is excellent, and they offer great warmth along with reliable wind and water protection. I couldn't be happier!

March 20, 2025
Rated 3 out of 5 stars
Verified

Great product let down by after sales service sadly

Love the product, if it were to fit properly went by measurements but sizing chart unreliable ...return to exchange my size was too costly and not in my currency was going to cost nearly the same amount the item was to exchange for another size
So not great after service

March 24, 2025
Rated 1 out of 5 stars
Verified

€84.70 refund still owed but no response

One month on from my return and I am still owed €84.70 for return shipping labels which I did not use. I got advice from the company via email before doing my return, as I wanted to use my own cheaper shipping method instead of using their return labels priced at £70 (€84.70) in total. They advised that if I did not use their labels I wouldn’t be charged for them, but I have been charged and now when emailing the company to resolve this, nobody is responding.

In full - I am an overseas customer and I noticed that the company was set up well for overseas orders with items listed in € and free delivery to the EU, but that’s where it ends as the company’s ‘subsidised’ return labels, which you are encouraged to use are £35 each, meaning my return in total would cost me £70 (€84.70) as I placed 2 orders. I understand that the company outlines in their T&Cs that returns are not free, however this does not necessary justify the cost of the returns that the customer is then responsible for, especially as I found that I could send both items back with the Dutch equivalent of Royal Mail (PostNL) - fully legit, tracked, insured up to €5500, signed for etc for just under half the price at £34.12. I emailed the company to ask them how to go about registering my returns in this case, as their returns portal automatically deducts the cost of their own return labels from your refund amount. They advised me that I register the returns on the portal as normal and I would only be charged for their labels if I actually went ahead and used them. I wrote back to confirm if I’d understood correctly and they wrote back to say that I had. I have now received my refund but the €84.70 for return labels, which I did not use, has still been deducted. I have since emailed twice to request the money back but no one is answering me, it feels like I’m being ignored. I will have to go to an ombudsman if the refund is not paid back in full as agreed.

February 21, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look